• The Classy Home

The Classy Home

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Overview

The Classy Home has a rating of 4.7 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Classy Home most frequently mention customer service, shopping experience, and delivery date. The Classy Home ranks 15th among Furniture sites.

Positive reviews (last 12 months): 85%
Positive
17
Neutral
0
Negative
3
49
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How would you rate The Classy Home?
Top Positive Review

“Great producct, good service”

Rebecca C.
3/24/24

I ordered a lovely faux fur comforter from The Classy Home and it came after about 4 business days. I'm delighted with the comforter, it's lovely and soft and warm, and there were no problems with the ordering or shipping whatsoever. Great work!

Top Critical Review

“Item is not delivered”

Nahid N.
2/20/24

I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.

Reviews (168)

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customer service (36)
Thumbnail of user joannj145
Pennsylvania
1 review
0 helpful votes
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July 3rd, 2022

Item arrived on date scheduled and in perfect condition. Delivery was also handled with care and in a professional manner.

Service
Value
Shipping
Quality
Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you Joann. We appreciate your feedback!

Thumbnail of user patricial2274
Florida
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

All in all great but it did take a bit longer than I expected but worked out fine as we were not ready to place it in room

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Patricia, thanks so much for your feedback we really appreciate it! Looking forward to serving you in the future.

Thumbnail of user lindak2698
New Jersey
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

The chairs were exactly has described and the order arrived earlier than expected. I am very happy with order

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thanks Linda! We're glad to hear about your satisfaction. Can't wait to serve you again sometime.

Thumbnail of user sirajs1
North Carolina
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Booked this king bed set online and had to wait 45 days to get it. Took some time to assemble but a very nice set to have.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you for your feedback!

Thumbnail of user alexisc537
New Jersey
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Was a little skeptical to order furniture online but was pleasantly surprised! Item was ordered Tuesday delivered by Friday!

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Alexis, thanks for your sharing your positive experience with us. We look forward to serving you again in the future!

Thumbnail of user carmelg18
Maryland
1 review
0 helpful votes
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July 31st, 2022

Very beautiful ottoman. Just what I wanted. Perfect colors. Right under my window where I wanted it to sit.

Products used:
Ottomon

Service
Value
Shipping
Quality
Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you Carmel, I'm happy to hear about your satisfaction. We look forward to serving you again in the future.

Thumbnail of user maryp219
Illinois
1 review
1 helpful vote
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September 20th, 2017

Love the bunk beds, but took forever to get my order! Item ended up back ordered and took over a month to receive my order.

Thumbnail of user dorothyh947
Nevada
1 review
0 helpful votes
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March 7th, 2022

The service was gd and the price is right... And i love the quality of the furniture. Can't wait to buy more. See you soon.

Tip for consumers:
He's a gd guy and far with his prices and he will aim to please you.

Products used:
All living room furniture

Service
Value
Shipping
Quality
Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thanks Dorothy, I realy appreciate your feedback! I'm happy to hear abotu your satisfaction. Looking forward to serving you again sometime!

Thumbnail of user kristil154
Florida
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

I originally found this comforter on Wayfair. It was exactly what I'd been looking for, but it was a bit pricey. So glad I found it here for $50 less

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Kristi, We're happy to hear that you are satisfied with your comforter. We look forward to serving you again in the future!

Thumbnail of user meganz38
New Jersey
1 review
0 helpful votes
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September 14th, 2020

I ordered a piece in June and it has yet to arrive. This is ridiculous. I get notified that it is delayed, delayed, delayed. Never again.

Thumbnail of user williem653
Texas
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

I had a great experience every thing went fast and smooth sailing will purchase more furniture here.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you! Looking forward to serving you again in the future.

Thumbnail of user christic101
Maryland
1 review
0 helpful votes
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November 11th, 2022

Beautiful product and excellent customer service! I will do business with you in the future for sure.

Products used:
Bar stools

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thanks Christi! Your feedback means the world to us. Looking forward to serving you again!

Thumbnail of user lauraw163
Tennessee
1 review
0 helpful votes
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November 7th, 2017

I ordered a twin bed frame. Quality product. Looked like picture. Great price and financing. Loved the experience. Very easy!

Thumbnail of user georgiah16
Georgia
2 reviews
2 helpful votes
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October 13th, 2017

A great experience. My Ottoman arrived quickly and in tip top condition. I will certainly order again from your company

Thumbnail of user laurab3672
Florida
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

My experience was great delivered on time kept me up to date with shipping. Lovely table came as shown and i love it

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Laura, were so glad to hear about your satisfaction! Looking forward to serving you again in the future!

Thumbnail of user karenp2538
Utah
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

This dining bench is exactly what we were needing! Fast delivery, easy to put together. It looks beautiful with our table and chairs. Thank you

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you Karen, your feedback is appreciated.

Thumbnail of user angelj206
California
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

Went to Ashley furniture store near my house. Wanted just under 6k for the sofas. Great customer service and price

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thanks Angel, it's our pleasure assisting customers like you. Looking forward to serving you again some time!

Thumbnail of user shamikat1
New York
2 reviews
3 helpful votes
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June 21st, 2020

I order my furniture at first April 28th they gave me a june shipping date so I canceled and wanted to order from someone else but paying 300 more for 2 week earlier delivery wasnt worth it so I ordered from them got a june 3rd delivery. I understand there is an epidemic so there was a strong possiblity of delays. I truly understand. It's just they didnt tell me about the delay until june 5th. So after that I kept asking are they checking up for delays so I can have a heads up. They gave me a june 18th shipping date and its june 21st still didnt ship and I have yet to hear about the delay even after asking them more then once to keep me informed. I'm NY strong so i totally understand we are all dealing with something but everyone else I'm dealing with for furniture, anything I'm purchasing online manages to keep me informed. I ordered a bunk bed and table from 2 different stores and each one either called me for the delay or emailed me before the date not 2 days after the table I ordered I coming tomorrow and I ordered that 2 weeks after this sofa. If they have no idea when they gonna get this furniture i had the right to know that because i I definately wouldve spent the $300 more. They ACTUALLY HAD IT IN STOCK. Now they dont. This was disrespectful. I wouldn't even be writing this review had they kept me informed

Thumbnail of user neild170
California
1 review
0 helpful votes
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June 2nd, 2021

We bought a dining table from them and took about a month to deliver so their estimation was on point. But when their delivery service AM Transportation actually delivered the dining table and chairs is when we had issues. I paid $274 for what i thought was "white glove service". When I ordered I called to confirm a few things and this was one of them. I asked about it and they said its $149 to deliver to your curbside and then another $125 for in your room-of-choice. My order didn't have the assembly furniture option so I asked about it and they said the Room of Choice included brining into the room and assembling it. When the delivery workers came, first they were just going to leave it at the curbside and we had to say no - we paid for more than that. Then they look it into the living room and left it and said we are not putting it together and just left. We asked why they aren't putting it together and they said they don't do that.

So i called and was told that i paid the extra $125 to move it from curbside to the room. The unfortunate part is that even though someone "Confirmed" when I called that they would, the person I talked to this morning state that they were either misinformed or didn't hear me correct. But either way, that's what we paid for. So in essence they duped me to pay $125 for about 4 boxes that i could've moved on my own from the curb to the living room in less than 5 minutes. Since its my word vs the sales person I talked to there is nothing they will do so I'm basically SOL.

The only good thing is that we wanted to see the quality and their service because we still need to buy our buffet table, entryway tree and some other side tables. But we learned our lesson. Don't go cheap on thigs including service.

Tip for consumers:
Beware of the shipping. Get things in writing and do not rely on the sales person or their customer service.

Products used:
Dining Table and 6 charis

Service
Value
Shipping
Quality
Thumbnail of user rachelg609
Rachel G. – The Classy Home Rep

Hi Neil, I'm truly sorry to hear about your experience.
We currently offer 2 shipping methods one as curbside and the other as inhome.
It doesn't include assembly or whiteglove and it's not stated on the site either.
I'm truly sorry that you thought that the service would come with the in-home delivery option you chose.
Please reach out to our support team and we will try to see how we can accommodate you as a customer.
We hope you can understand us and truly appreciate your business. Thank you!

Thumbnail of user reonnar1
Texas
1 review
0 helpful votes
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December 7th, 2022

I am so happy with this. Found it for a good price. Easy to put together. Took a while to ship tho.

Value
Shipping
Quality
Thumbnail of user michaelk23
michael k. – The Classy Home Rep

HI Reonna, thanks for leaving us your feedback! I'm happy to hear about your satisfaction. I'm sure you'll enjoy it for many years.

Thumbnail of user e.sheryls
Massachusetts
1 review
0 helpful votes
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December 25th, 2023
Verified purchase

Fast delivery. Beautiful item. Will order from the Classy Home again. Great prices!

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thanks Sheryl, looking forward to serving you again some time!

Thumbnail of user kathleeno954
Florida
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

I love the rug. It took a little longer than I expected but worth the wait.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thanks Kathleen, use it in good health! Looking forward to serving you again in the future!

Thumbnail of user marnitae4
North Carolina
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

I ordered a beautiful chest of drawers that match the bed and nightstand I have. It's perfect!

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you Marnita, I'm so glad to hear about your satisfaction with your chest. Looking forward to serving you again in the future!

Thumbnail of user marys3450
Arizona
1 review
0 helpful votes
  • Send Message
July 20th, 2021

Your wait time will be delayed at least 3x --- not PANDEMIC related.
Be prepared. I ordered my product in April 2021, fianlly arrived July 2021.
ONLY AFTER SEVERAL FOLLOW UP phone calls mind you.
Product is great and this place was the cheapest price offering of my specific
Product by far. So --- you have to weigh your priorities. Do you wait?
Or do you pay a higher price?

My selected item came fully assembled, which my husband kissed me for. So... ladies, there is some GAIN there!

You do pay shipping. I am in AZ, think I paid about $75.00 for shipping
My fully assembled product. Worth the price and kiss!

Drawback: you do wait for your delivery... and I mean wait a long, long time.
Almost 4 months for me was wayyyyy tooo long. Tried to cancel in June,
Then got hit with the "Oh sorry, you will be charged a $79.00 restocking fee, because your item is in route to our warehouse."

I used their own email statement in my email reply to state, I would not cancel because my order was in route to their warehouse and would expect NO FURTHER DELAYS. My product arrived 1 week later. It was like MAGIC!

Long story short with this company --- you do have to keep pushing, and pushing and pushing to receive your product(s). If you want to save some
Dough --- be patient /// like 4 months patient.
If you are in a hurry, shop somewhere else.

Thank the Lord I had the time to
Wait for my item to arrive. YAHH HOO!
But, it is here... in place... and serving it's purpose now. YAY!

Be prepared to receive NUMEROUS excuses for the delivery delays.
My suggestion is to look at their BBB reviews, that will clear up any foggy issues or concerns you may have prior to placing your order.

Best of Luck ----

SCM.

Tip for consumers:
Be pateint for delivery /// like 4 months patient

Products used:
Media Cabinet

Service
Value
Shipping
Returns
Quality
Thumbnail of user micheleb1051
New Jersey
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Delivered on time and packaged well. Courteous delivery men.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you Michele!

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From the business

The Classy Home, name in itself suggests, how much we are eager and anxious to turn your ordinary looking home into classy home. We, at, The Classy Home firmly believes that your home is your most proud possession in this world, so, to make your proud...

Company Representative

Thumbnail of user michaelk23
michael k.

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