The Classy Home has a rating of 4.7 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Classy Home most frequently mention customer service, shopping experience, and delivery date. The Classy Home ranks 15th among Furniture sites.
I ordered a lovely faux fur comforter from The Classy Home and it came after about 4 business days. I'm delighted with the comforter, it's lovely and soft and warm, and there were no problems with the ordering or shipping whatsoever. Great work!
I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.
Item arrived on date scheduled and in perfect condition. Delivery was also handled with care and in a professional manner.
All in all great but it did take a bit longer than I expected but worked out fine as we were not ready to place it in room
Patricia, thanks so much for your feedback we really appreciate it! Looking forward to serving you in the future.
The chairs were exactly has described and the order arrived earlier than expected. I am very happy with order
Thanks Linda! We're glad to hear about your satisfaction. Can't wait to serve you again sometime.
Booked this king bed set online and had to wait 45 days to get it. Took some time to assemble but a very nice set to have.
Thank you for your feedback!
Was a little skeptical to order furniture online but was pleasantly surprised! Item was ordered Tuesday delivered by Friday!
Hi Alexis, thanks for your sharing your positive experience with us. We look forward to serving you again in the future!
Love the bunk beds, but took forever to get my order! Item ended up back ordered and took over a month to receive my order.
The service was gd and the price is right... And i love the quality of the furniture. Can't wait to buy more. See you soon.
Tip for consumers:
He's a gd guy and far with his prices and he will aim to please you.
Products used:
All living room furniture
Thanks Dorothy, I realy appreciate your feedback! I'm happy to hear abotu your satisfaction. Looking forward to serving you again sometime!
I originally found this comforter on Wayfair. It was exactly what I'd been looking for, but it was a bit pricey. So glad I found it here for $50 less
Hi Kristi, We're happy to hear that you are satisfied with your comforter. We look forward to serving you again in the future!
I ordered a piece in June and it has yet to arrive. This is ridiculous. I get notified that it is delayed, delayed, delayed. Never again.
I had a great experience every thing went fast and smooth sailing will purchase more furniture here.
Thank you! Looking forward to serving you again in the future.
Beautiful product and excellent customer service! I will do business with you in the future for sure.
Products used:
Bar stools
Thanks Christi! Your feedback means the world to us. Looking forward to serving you again!
I ordered a twin bed frame. Quality product. Looked like picture. Great price and financing. Loved the experience. Very easy!
A great experience. My Ottoman arrived quickly and in tip top condition. I will certainly order again from your company
My experience was great delivered on time kept me up to date with shipping. Lovely table came as shown and i love it
Laura, were so glad to hear about your satisfaction! Looking forward to serving you again in the future!
This dining bench is exactly what we were needing! Fast delivery, easy to put together. It looks beautiful with our table and chairs. Thank you
Thank you Karen, your feedback is appreciated.
Went to Ashley furniture store near my house. Wanted just under 6k for the sofas. Great customer service and price
Thanks Angel, it's our pleasure assisting customers like you. Looking forward to serving you again some time!
I order my furniture at first April 28th they gave me a june shipping date so I canceled and wanted to order from someone else but paying 300 more for 2 week earlier delivery wasnt worth it so I ordered from them got a june 3rd delivery. I understand there is an epidemic so there was a strong possiblity of delays. I truly understand. It's just they didnt tell me about the delay until june 5th. So after that I kept asking are they checking up for delays so I can have a heads up. They gave me a june 18th shipping date and its june 21st still didnt ship and I have yet to hear about the delay even after asking them more then once to keep me informed. I'm NY strong so i totally understand we are all dealing with something but everyone else I'm dealing with for furniture, anything I'm purchasing online manages to keep me informed. I ordered a bunk bed and table from 2 different stores and each one either called me for the delay or emailed me before the date not 2 days after the table I ordered I coming tomorrow and I ordered that 2 weeks after this sofa. If they have no idea when they gonna get this furniture i had the right to know that because i I definately wouldve spent the $300 more. They ACTUALLY HAD IT IN STOCK. Now they dont. This was disrespectful. I wouldn't even be writing this review had they kept me informed
We bought a dining table from them and took about a month to deliver so their estimation was on point. But when their delivery service AM Transportation actually delivered the dining table and chairs is when we had issues. I paid $274 for what i thought was "white glove service". When I ordered I called to confirm a few things and this was one of them. I asked about it and they said its $149 to deliver to your curbside and then another $125 for in your room-of-choice. My order didn't have the assembly furniture option so I asked about it and they said the Room of Choice included brining into the room and assembling it. When the delivery workers came, first they were just going to leave it at the curbside and we had to say no - we paid for more than that. Then they look it into the living room and left it and said we are not putting it together and just left. We asked why they aren't putting it together and they said they don't do that.
So i called and was told that i paid the extra $125 to move it from curbside to the room. The unfortunate part is that even though someone "Confirmed" when I called that they would, the person I talked to this morning state that they were either misinformed or didn't hear me correct. But either way, that's what we paid for. So in essence they duped me to pay $125 for about 4 boxes that i could've moved on my own from the curb to the living room in less than 5 minutes. Since its my word vs the sales person I talked to there is nothing they will do so I'm basically SOL.
The only good thing is that we wanted to see the quality and their service because we still need to buy our buffet table, entryway tree and some other side tables. But we learned our lesson. Don't go cheap on thigs including service.
Tip for consumers:
Beware of the shipping. Get things in writing and do not rely on the sales person or their customer service.
Products used:
Dining Table and 6 charis
Hi Neil, I'm truly sorry to hear about your experience.
We currently offer 2 shipping methods one as curbside and the other as inhome.
It doesn't include assembly or whiteglove and it's not stated on the site either.
I'm truly sorry that you thought that the service would come with the in-home delivery option you chose.
Please reach out to our support team and we will try to see how we can accommodate you as a customer.
We hope you can understand us and truly appreciate your business. Thank you!
I am so happy with this. Found it for a good price. Easy to put together. Took a while to ship tho.
HI Reonna, thanks for leaving us your feedback! I'm happy to hear about your satisfaction. I'm sure you'll enjoy it for many years.
Fast delivery. Beautiful item. Will order from the Classy Home again. Great prices!
Thanks Sheryl, looking forward to serving you again some time!
I love the rug. It took a little longer than I expected but worth the wait.
Thanks Kathleen, use it in good health! Looking forward to serving you again in the future!
I ordered a beautiful chest of drawers that match the bed and nightstand I have. It's perfect!
Thank you Marnita, I'm so glad to hear about your satisfaction with your chest. Looking forward to serving you again in the future!
Your wait time will be delayed at least 3x --- not PANDEMIC related.
Be prepared. I ordered my product in April 2021, fianlly arrived July 2021.
ONLY AFTER SEVERAL FOLLOW UP phone calls mind you.
Product is great and this place was the cheapest price offering of my specific
Product by far. So --- you have to weigh your priorities. Do you wait?
Or do you pay a higher price?
My selected item came fully assembled, which my husband kissed me for. So... ladies, there is some GAIN there!
You do pay shipping. I am in AZ, think I paid about $75.00 for shipping
My fully assembled product. Worth the price and kiss!
Drawback: you do wait for your delivery... and I mean wait a long, long time.
Almost 4 months for me was wayyyyy tooo long. Tried to cancel in June,
Then got hit with the "Oh sorry, you will be charged a $79.00 restocking fee, because your item is in route to our warehouse."
I used their own email statement in my email reply to state, I would not cancel because my order was in route to their warehouse and would expect NO FURTHER DELAYS. My product arrived 1 week later. It was like MAGIC!
Long story short with this company --- you do have to keep pushing, and pushing and pushing to receive your product(s). If you want to save some
Dough --- be patient /// like 4 months patient.
If you are in a hurry, shop somewhere else.
Thank the Lord I had the time to
Wait for my item to arrive. YAHH HOO!
But, it is here... in place... and serving it's purpose now. YAY!
Be prepared to receive NUMEROUS excuses for the delivery delays.
My suggestion is to look at their BBB reviews, that will clear up any foggy issues or concerns you may have prior to placing your order.
Best of Luck ----
SCM.
Tip for consumers:
Be pateint for delivery /// like 4 months patient
Products used:
Media Cabinet
Delivered on time and packaged well. Courteous delivery men.
Thank you Michele!
The Classy Home, name in itself suggests, how much we are eager and anxious to turn your ordinary looking home into classy home. We, at, The Classy Home firmly believes that your home is your most proud possession in this world, so, to make your proud...
Thank you Joann. We appreciate your feedback!