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The Classy Home has a rating of 4.7 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Classy Home most frequently mention customer service, shopping experience, and delivery date. The Classy Home ranks 15th among Furniture sites.
I ordered a lovely faux fur comforter from The Classy Home and it came after about 4 business days. I'm delighted with the comforter, it's lovely and soft and warm, and there were no problems with the ordering or shipping whatsoever. Great work!
I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.
If I could give this company zero stars - or even negative stars - that would be my rating. I have dealt with multiple retail companies before and this company is BY FAR the WORST CUSTOMER SERVICE ON THE PLANET! Please don't spend a dime with the company - avoid them AT ALL COSTS!
We purchased my 11 year old daughter's bedroom set from them back on 11/2/18 and was told that it would ship on 12/3/18. It was delayed several times and never arrived until 12/24/18. When we finally received the furniture, 2 of the 4 pieces were damaged. The 5 drawer dresser was actually so badly damaged that she couldn't even open or use 2 of the 5 drawers. They finally scheduled a repairman to come out on 1/16/19 and he told us that "he didn't believe he could fix it" and sent his report back to the company. We heard NOTHING for weeks and when we finally called them (they NEVER contacted us) they told us that the manufacturer would send out replacement slides and then WE could call THEM back to schedule the repair. A week has now gone by and when I called them today to tell them that the slides show as NEVER SHIPPING, I was put on hold for 15 minutes only to be told that the manufacturer had actually shipped the slides to them and they would ship them to me today or tomorrow. It has been nearly 3 MONTHS since we bought this furniture and my poor little girl has a piece of furniture with a gaping hole in it with no end in sight. Not only that, EVERY person that I have spoken to has been indifferent and many times indignant in speaking to me with no concern or care for what we have been going through or how poor their customer service has been. I would have rather paid 3x as much to work with a good company that cares about its customers. PLEASE don't give them any of your money!
The dresser arrived in perfect condition and looks great in my daughter's room.
Thank you Ashley!
This is exactly what we were looking for. It is great quality.
Thank you Deborah! Great pick. I'm sure you'll love it and enjoy it for many years.
Very good and would recommend classy home to my family and friends
Thank you Susan! I'm truly happy to hear about your satisfaction. Looking forward to serving you again in the future.
Great experience, I will definitely order here again.
Thanks Akil, looking forwarding to serving in you the future.
Hi, I'm so happy to hear about your satisfaction with our company. We look forward to serving you again in the future.
I have received our order. Thankyou for addressing this issue in a timely manner.
Hi Sharon, Thanks for your feedback! Customer Service surely is our top priority.
Box looks good but item was damage inside. Bought two no problem with the other one.
Hi,
We apologize for the damage to one of your lamps.
We will be working on picking up the damaged one and replace it for you.
We once again are sorry for the inconvenience this caused.
Nice quality, cute chair for my son, he's 6, it's a perfect fit.
Hi Alicia, I'm so glad to hear that you're satisfied with your son's chair. Can't wait to serve you again in the future.
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The Classy Home, name in itself suggests, how much we are eager and anxious to turn your ordinary looking home into classy home. We, at, The Classy Home firmly believes that your home is your most proud possession in this world, so, to make your proud...
Hi,
We appreciate the feedback you left with us.
Our customer's comments are important to us.
We're truly sorry for all aggravation and frustration the order caused.
Our claims department is on top of your claim, and they're working on having the issue resolved for you as soon as possible.
They were just waiting to get the glides from the manufacturer, and we apologize for the wait time.
Let us know as soon as you receive the glides so that we can arrange the repair for you.
We thank you for your understanding, and once again truly apologize.