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I ordered and paid for a bedroom set in mid-January. Delivery was the end of the month. It changed to end of February, and then March and so on until I canceled in June when it changed to July. I was never updated by anyone, I would just see the change online. I called and complained and was promised they would keep me in the loop, but that never happened. The sales rep washed her hands of it as soon as we paid, and wouldn't return emails, the store manager was rude, and the general customer service number is useless. It was always the manufacturer's fault and they cited delivery dates are ESTIMATES. If you need something in less than a half year, don't waste your time or money.
If you have read the first posting you will see 3 months after purchase the item had not been repaired or replaced... quess what, it is now the end of September 2018, a couple weeks short of being a year and still no resolution... not fixed... not replaced... not nothin!
My wife and I purchased new family room furniture in October. It's now January and the recliner which was defective the day I removed it from the packaging has not been repaired and all we get is run around from the company. We even purchased the "Premier protection plan", so much for the additional $$ to protect our investment. By the way they have a no return, no exchange, all sales are final clause. My recommendation is to pay more get quality and stay away from the dump, unless you are dropping off garbage and recycles.
False advertisement of furniture material. Leather is vinyl advertised and sold as leather being leather. Customer service at Haynes and sales associates and management at the Dump did not know the material was vinyl being sold as leather on a Ashbury Dove Learher sofa/loveseat. The love seat was delivered with poor color match and Defects in the arms and side panel. The soda middle cushions were stretched and loose when deliver before it was even sat on. Very poor quality being sold as leather l. Quite disappointed in the custom services attempting to tell me it was a rare item being sold at the Dump and no reviews on the items because it was a rare item I purchased. All the defects are the same day and ti e delivered.
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