The Military Gift Store

The military memorial flag case I purchased is beautiful! Beautiful cherry wood with my dad's name and Army emblem. Beautiful way to protect the flag that was given to me at my dad's funeral. I will always cherish it.

This vendor needs to CLEARLY state that your product will be in the hands of the USPS and not UPS. There is a massive difference. I ordered a flag and display case and paid an extra $229 for TWO DAY delivery. Well, here we are THREE DAYS LATER and the package hasn't even been delivered to the POST OFFICE for delivery. I paid the extra to have the flag for graveside presentation. It hasn't even made it out of the vendor's shop. This is not the way to treat veterans or their families at their most vulnerable.

DO NOT use this website! It is a scam. I ordered an item on 6/2/24. On 6/3/24, I received an email stating that my order was on the way & UPS tracking info. As of today, 7/2/24, this is the message from UPS: UPS doesn't have possession of the package yet. "Estimated delivery date will be available as soon as we get the package. I have tried multiple days to contact this company." I have left a voice mail message, replied to our order confirmation as well as sending a message thru the website...with absolutely no response. So if you "purchase" anything with this company, they will charge your credit card and not send the merchandise. DO NOT USE! If I could leave zero stars, I would!

The product is great quality and the site is very easy to work with. Delivery was right on time and fast.

Excellent quality, efficient service. Very attractive display. Thank you.

While the quality is ultimately good, it took 3 months to receive the display case. In today's world of e-commerce with such a delay, one is lead to believe they are bring scammed. While in contact with "someone" at the company, they were very disorganized and seemed scattered. It was all ultimately resolved but thankfully I'm like a dog with a bone to get it there! I support our veterans at every turn but this was a very frustrating experience.

Ordered walnut flag case, received cherry and when contacted was told:
On Wed, Mar 27,2024 at 2:31 PM Decomil Shop <*******@decomil.com> wrote:
Hello, First of all, we realize that we are late to respond and we apologize for that. However, we should point out that we have only had cherry options for a long time. We cannot give a date as to when and others will be in stock.

They did comply with sending a return ship label however, would have preferred to have received as ordered, and am not inclined to take the time to hassle with returning.

With a banner display on your website "Made IN THE U.S.A". I expected what I would buy would be made in the USA. It was made in china. Also without a lock. I received a 10% rebate. Big deal, not good. Will not buy again from you!

My prior review was very emotional and reactive, as my Father's burial flag holder came without my request for a paid engraving. With a couple of emails asking for a refund of services and a couple of negative reviews, I received my engraved plate two weeks after my original order was delivered. Thank you for redeeming your reputation. The holder and plate are truly beautiful pieces and honor my Father admirably. God bless.

Very nice frame. Great finish. First one came damaged in shipping. It was replaced quickly and easily at no additional cost.

Loved the flag box and the engraving plate. However the pedestal/Urn wasn't satisfactory. I called and expressed my opinion on how to correct the flaw but it seemed to have not been received as I had hoped. After two phone calls, Ended up fully enclosing pedestal/Urn myself with pieces of panel wood and it now looks outstanding.

Item is well-made, came on time, and looks like excellent quality. I will be giving this to my friend's family sometime this Spring when they have her father's memorial service. Thank you.

Probably the worst place I've ever done business with. Placed an order over 3 weeks ago and still nothing. I've called and called, left messages and emailed, still no response! My advice to anyone looking at products through this place; get it elsewhere!

I have paid over $300 for a military flag box with engraving. I have received the box with no engraving and to pay that much money for something you think it would be top notch there's a chip out of the wood. The paper background is cut up. No one will answer the phone there. I have left messages and emails and have had no reply. Please do not use this company do your research first I could've paid a lot less for better.

I ordered this as a gift to a friend whose father, a former Marine, passed. She was so pleased with the Burial Flag display case and engraving. Both are beautiful. The shipment came quickly and everything was perfect.

Case is well made. Very beautiful. Got what I wanted. Customer service did an exceptional job of helping us get what we wanted. They always responded to my inquires and questions. They updated us frequently as to the status of our HAND-MADE case. Would definitely recommend them if you are looking to proudly display your loved ones mementos..

I ordered a custom flag display case, picked out the engraving, and paid for it, only to receive an email from the company that the manufacturer had gone out of business and it was not available. I requested a refund for my order, which of course takes 3-5 business days to receive. Poor management of the website to continue offering discontinued products.

For $250+ dollars. This triangular, wooden flag display should have been stained hard wood and not some cheap junk. I do believe the description was stained wood. It is painted. The backing is cheap garbage particle board the holds the flag in. The dimensions listed weren't correct because I had to cram the flag in. It's a real disappointment.

BUYER BEWARE! This Military Gift Store is a BS CHINESE company. I thought I was ordering American Made Military items from an American Company. Placed an order on 21 June thinking it should only take a week or two to get it. Once I started checking on it I found out it was a Chinese company and of course it's on the "slow boat from China". It's now well over a month since I placed an order. I've tried to cancel multiple times but have gotten no where. I'm making complaint with CC company to dispute this order. Doubt that will do anything. I am sick of placing orders thinking I'm buying American only to find out it's coming from China. So much for consumer protection in the USA.

Placed an order, then had order cancelled and told to reorder to an issue with order. When I went to reorder the cost of item had increased $25. Was told it was shipping but it wasn't. I hadn't even gotten to the shipping part of my order and the price had already increased. Was told to order it from their other shop but the price there was even more expensive. Ultimately found it online at another shop for less and free shipping.

ORDERED ON 6/7. ORDER FINALLY RESOLVED ON 7/16. LOTS OF UNRETURNED PHONE CALLS AND MESSAGES. ONE REALLY GREAT CUSTOMER SERVICE PERSON. ONE VERY BAD SERVICE PERSON. HAPPY WITH MY FLAG CASE BUT I WOULDN'T GO THRU THIS AGAIN.

First of all, I have to note that I take full responsibility for this because I acted against my better judgement. My grandfather who also served, recently passed away, and knowing I was flying across the country to present his service flag to my mother, I proactively ordered a personalized display case for it. Obviously these things are time sensitive, so I purchased without a ton of research. Long story short, I spent over $200 for a subpar product I likely could have made myself, but worse, this company completely forgot the personalized inscription. I looked back at my order and sure enough, it was supposed to come with a multi-line, personalized engraving. Whether it was a staff mistake, or a problem with their system, I can't say. What I will say is I find the idea of a company, who deals in Military Honors, to be as negligent as I have seen is absolutely astonishing. That being said, after I placed my order, I looked deeper into their website. Aside from it being very "cheesy", it was full of grammatical errors and incoherent images... This was to the point I was half convinced it was fake, and my identity was likely stolen. I could just of easily walked into the local PX and purchased a display case, 2X the quality for half the price. Buyer beware I suppose.

The order total confusing. The back interior I ordered blue, received in black. I didn't know they going to send it via Amazon.