The Outnet

I bought a Marc Jacobs bag for £140 in Nov 2021 for a Christmas present. It has only been used on and off for 9 months. Today one side of the shoulder strap attachment broke. I sent them a photo of the fault and they refused to do anything about it! They said it was wear and tear but the rest of the bag is in perfect condition so it's clearly a manufacturing fault. This is completely unacceptable customer service.

Irresponsible handling!
I ordered a handbag at the Outnet and I got no delivery update after 4 days of purchase. When checking with the CS, she just replied with the standard msg telling tracking notification would be with me when the order dispatched. I checked again in 2 days and they said they would check for me and let me know asap the finding. Nothing was updated until I sent email to them in 2 days, finally they said my order was cancelled due to technical issue! No follow up on the refund arrangement.
That's my first order with the Outnet and will be the last! Other online shop service is much more better than it.

I have just had my return items sent back to me after a month of waiting for a refund. Now trying to arrange another collection and been on the phone for 30 minutes so far.

Then I have been told that I don't receive the sales tax on the items I'm returning. So instead of £249 I will only receive £207!

Website stated jeans I ordered were mid-rise, when I received them tag stated high-rise and they were def not J Brand Quality Jeans. Ordered a size 10 and received a 12. Phone customer support, Stella and Rudy awful, online chat Francine Excellent. If you need to use customer service online chat is the way to go! Fast shipping. Easy return. Prepaid label in box.

I bought many things from the OUTNET however, I bought a pair of earring and ended up returning them Three weeks ago. I still have not received my refund. I called customer service numerous times everyone tells me how backed up the return department is but confirmed that they received my return. No one keeps in contact with you I have yet to receive my money or hear back from them I had to go through my bank. I returned the item but they still held on to my money ( 222.00) I'm not interested in purchasing from the site again. Customer service is useless!

I still had ordered after seeing more negative reviews than positive, that's me taking a gamble guess I was lucky, I wanted these shoes back in 2018 they were over £1,000 so you could imagine my face when I got these for £500. So happy I waited as I'd check from time to time to see if they were lowered and so happy I found this company although I did question if these were authentic which they are, it seems as it's only international customers having this problem I might be wrong but feel bad for everyone that had a negative experience with this company. Ending this review on a good note will definitely be ordering again, most beautiful shoes I've ever owned :)

I never received my goods and customer service is not responding. I have received an automated email saying that they had to cancel my order (pretty annoyed as this was a Christmas present). And they have refunded the money, but they did not refund the shipping cost even though I never got the item. So in the end I ended up paying around $9 for nothing and customer service is still ignoring me :(

Very fast shipping and gorgeous shoes. I was worried due to the reviews that there would be a problem and that they might be fake, but I'm glad I took the chance. They are authentic. I'll be back for another pair.

Yes, the shearling slippers I ordered from Outnet came infested with fleas. I didn't realize it right away and noticed it after wearing the slippers for 20 minutes around my house. Now my dog and the whole house are infested with fleas.
So far I spent over $200 on flea insecticide, vet visit and countless hours of vacuuming and laundry.
Customer Service couldn't care less. I called them, emailed them—went all nine yards because I was shocked and appalled. They said that out of their GOODWILL they will refund me the money for slippers before I send them back. (So they can sell it to another unfortunate person I guess).
I have never seen such audacity before.

Display is utterly dreadful. It is as if they want to put you off buying. Too few options to refine your search. And items are not grouped by colour so you think that you are looking at a jumble sale. Puts me off buying big time.

I ordered a dress from the Outnet as a potential wedding dress in the knowledge that I could cancel, return and get a full refund as per their promise. 6 weeks later I am still waiting for a refund and am unable to purchase an actual wedding dress because of this. The Outnet have been completely unresponsive to my emails. I am absolutely devastated by this experience.

If I could give zero I would,
Got the wrong pair of shose.
Sent them back after contacting Custer service.
They kept both my money?! And the so called wrong item? In what world does a company keep 289 Euro and the item?!
Every communication takes week and is unhelpful. They do not take any responsibility.
Give me my money back or what you call wrong item back. This is crazy.

I was very nervous about ordering from The Outnet as there were a lot of bad reviews online but the price was so good that I decided to try my luck. The ordering process was super easy and although I had some trouble trying to source the authorisation code they required for payment, once I got through that, it was smooth sailing. The customer service was fantastic, replying to my emails within a few hours of sending and addressing all of my questions. The expected shipping to Australia was 3-6 business days and today was the 6th business day and my package arrived. It was beautifully wrapped and presented in a box and the quality and fit of the dress was perfect. I could not be happier with my purchase and not recommend The Outnet enough. High quality product, quick delivery and great customer service. I will definitely be buying again - thank you!

I ordered a dress for a holiday party that's out of state. Paid for express shipping so I would get it in time. I get an email days later saying there was a glitch with the website and that they cancelled my order. The dress was still available on the website but they didn't even offer to place another order for me and/or overnight it so I would get it on time. They only offered me free shipping on my next order. Even if I were to reorder the dress I would be paying way more because there's no additional 60% off anymore. This is the worst customer service I've ever had to deal with. Never shopping here again.

I have placed multiple orders with outnet over many years now. Apart from some items being the wrong size, I have loved everything I have bought and have bagged some great bargains. I continue to buy from them and they are my go-to shopping store. Using DHL can be an issue but that won't stop me buying from outnet. I have recommended this site to many friends and everyone is happy with them.

I have not got my refund for 4 returns starting from September. They keep lying to me. Terrible experience. Please stay away from this company. I am going to open a court case against them. Is you are in same situation please contact me - more people better. I am sure we are many. The sun for my 4 returns is more then thousand pounds!

I really love outnet it is my go to site. I will check outnet first to compare prices and while they are good they must be watched for the lowest prices. I order with little issue, fast shipping and great customer service. Have never been sent items I did not order. Outnet always gets my orders correct so I suggest outnet for couture shopping. Outnet is discounted netaporter.

I was sent the wrong size bra in a matching lingerie set. Was told they've sold out of my size, they won't hold an alternative size and they expect me to make a separate purchase for the size they do have. I'd class this as second tier theft.

As a regular customer I am disgusted with their change in service levels and customer care, still trying ti return an order from 17/12, has been returned 3 times to me already and they refuse to answer my emails, as for calks, I'm now on my approx. 10th call, been holding for 30 mins so far, last night it was an hour! Company is not legit, don't go near them

I ordered Marc Jacobs tote and it came without an authenticity card or the care card. It only had dust bag. I wrote an email regarding my concerns to customer service, asking where is the authenticity card and how do they guarantee an item is authentic other than a 2-sentence statement in FAQ section, and they avoided to answer directly. They said that they ship what designer sends them directly, and that they can assure me that items they sell are authentic. I wrote another email asking them to answer my questions directly. Even at a discount, you simply don't pay such high price for luxury items not to be sure whether they are genuine or not. There are certain standards to be met. I don't think I will ever shop there again or recommend it to friend.

I wish there's minus rating. More than 4 customer service agents were consistently lying about the delivery status not only to point out that they were unwilling to help, even though the complication was caused by their error. It is unfortunate because their products are quite good and I've enjoyed shopping with them more than 15years. Shame on you, The Outnet!

Ordered boyfriend jeans was sent skinny jeans, called customer services, which is in Hong Kong. 20 minutes later still no further forward. Was informed they would be picked up but have to wait in again another day. This can take 48hrs. Then they will despatch correct jeans. Dreadful service will not shop here again. Big carry on when you need to return items, even though it is their mistake

See below. Tho the website clearly stated designer original packaging… unless they don't actually have it…because the ship returned and used stuff as new and authentic. Don't believe me, read the Outnets email where they tell u it's a bait and switch below. Incredible right! A company so dense they admit to fraud in writing then have the audacity to suggest you can have 10% off ur next order. I'm filing fraud case in small claims. Hope that coach flight over was worth being snarky. JS.