The Outnet

I ordered for the first time from The Outnet with some trepidation after reading many of the reviews. However, there was a bag on sale that I could not find anywhere else. I called customer service with some questions and to see how easy or difficult it was to reach them. I got through on the first try and while I would not say she was the warmest person in the world, she was professional and answered all my questions. I asked her if the item would be new, in pristine condition, and well-packaged and she assured me it would be and added that all their items are authentic. I also asked for clarification about their return policy.

I promptly received a confirmation email shortly after placing the order (July 9th) and then a shipping confirmation email with a tracking number the following day, July 10th. I chose to forgo signing for the package so it could be left at my door. It arrived on July 16th. (I'm in California.)

The bag was packaged in a sturdy box and surrounded by tissue paper and paper padding. The hardware on the bag had protective coverings; the original tags were attached and an authentication card was inside the purse.

The bag is gorgeous and I couldn't be happier. I would order from The Outnet again.

I found this site while looking for some specific shoes I wanted to wear to an event in September. The shoes were 70% off! Most things are out of my budget on this site even discounted, but I had to have these shoes. With the discount, I could justify spending more than I usually do on leather shoes. The quality was great and one of a kind as in you won't see them on some friend or coworker.

I ordered two sizes as they were Italian shoes and I wasn't certain about the size and fit. I intended to return the shoe that didn't fit. Shipping was reasonable, but IMHO should have been free. Most sites give free shipping for orders over $150. They do charge 7.95 for return shipping. This is reasonable if it stays a flat rate. It was easy to go on the website and complete my request for the return processing. I was skeptic at first because this process is done on the website, but the return and the refund for the returned pair to my CC went smoothly. The refund and exchange policy is clear, easy to understand and posted on the item page and multiple areas on the website. I appreciated this as some sites you have to hunt for that information.

I ordered a 2nd pair of shoes a few weeks later, by the same designer so I knew the size! These were also priced great and excellent quality.

The site is laid out well and easy to search and navigate. I also like that plenty if pictures if the items are included with good descriptions.

If I see a shoe bargain here I'll definitely go for it and with confidence.

Was able to view the website but got block as soon as you click "return "! Says denies access! How funny

I ordered Mcqueen shoes from this outnet website And the are FAKE! Smells terrible. Don't waste your money! This site should be closed

I took time to check out this site, is this a joke? Even with 70% off the one dress was still, $788.00

Love what I got, ordered desinger shoes got it on time in a great packaging, highly recommend and will shoe again

I had my ordered processed in one day and shipped to Belgium within two business days. Great service and packaging:)
So happy with my purchase :)

Pearl, thank you for resolving my issue. It is beyond my comprehension why three telephone staff could not. Nonetheless, I am grateful that you have!

SCAMMERS- they take your money & never hear from them again! Do not waste your money and time! All fake including "customer support"... lol

Why don't they return phone calls pertaining to orders placed and then canceled by outnet saying not available after payment was rec'd then refunded

Stay away from the Outnet! They're uncontactable! Their phone doesn't work. Don't bother sending emails. They just don't respond. Worst website EVER!

I tried to order some clothes from the outnet. For designer items, the prices seemed great. But here was the catch. First, I tried to send it to a PO Box address. I'm temporarily living in another city, and using a PO Box. They won't deliver to PO Boxes. Fine, I'm lucky enough that my sister lives nearby, so I figured I'd ship to her place. In other words, I was trying to ship the clothes somewhere other than my billing address. Any other time I have done this, it is not a problem. With the outnet, they would not ship the items until I added her address to my credit card (which I eventually did), or gave them some authorization code from my credit card for that particular transaction (even the person from the cc company was surprised, b/c they said that this is something that normally gets done automatically through the system/the merchant normally verifies things with the cc company. I wasted so much time back and forth everyday trying to ship these products, that I finally cancelled my order. Even after I had wasted a week trying to get the items I tried one last ditch attempt to give them whatever random information they needed, they still were going to wait a few days to ship my products (I would have expected that they would have offered free express shipping at this point). They still didn't seem to understand the concept of customer service / not wasting customers' time (and thinking that customers have all the time in the world to run logistics for their shop). It felt like a mom-and-pop operation where they are still trying to get their logistics in order. Will not waste my time w/ these guys again.

I tried to purchase a bag had a code, it didn't work. Very clunky site. Now the bag is sold out. NOT HAPPY

ORDER #1307ZWSIR2101H
They have "lost" my refund, there are no updates from July, and the blocked me and don't send money back! I'm from Moscow, 240euro

I READ BAD REVIEWS ABOUT THIS SITE GLAD I DIDNT LISTEN TO THE OTHER PEOPLE I LOVE MY SNEAKERS WILL BE ORDERING MORE THANK YOU DO MUCH FAST SHIPPING GOT MY SNEAKERS IN 2 DAYS

I have placed two orders recently with theoutnet.com to the UK and not had any problems. Both items arrived the next day before midday, were in secure, sturdy boxes, wrapped in tissue paper with stuffing and dustbags. Items (Vivienne Westwood handbag and Sam Edelman shoes) in perfect condition - no markers, scratches, blemishes etc. I see from other reviewers that there is suspicion that some items are fakes - mine have all the correct labels and were clearly made from good quality materials, the boxes and product information matched what was on the designers websites as did the prices. One thing I would criticise is I don't think their size conversion charts are accurate - a US10 in ladies shoes is a size UK8 not a size UK7 and I was informed by someone via their live chat service that the Sam Edelman mules I was purchasing were a true fit even though on Net-a-Porter another type of Sam Edleman mules were described as large fit - take a half size lower than usually required. I have yet to require a return or refund so cannot comment on that side of the customer service but overall I am very happy and feel confident making future purchases.

Found Marchesa dress sold out everywhere for amazing price. Authentic product, fast shipping, seamless transaction. Beautiful product

It was a great experience. I got by order right after a few days shipping from HK to Australia.

I always bought stuff from them.

Terrible slow service. Refund / return d SUOER slow., they hold on to your menor and make excuses - really bad.

I have spent a fortune in the outnet and net a porter over the years. Not on big ticket items admittedly but I was a regular customer. Like a lot of people I think their delivery service is absolutely brilliant and while paying postage to return items seems unfair - I took it on the chin because I've bought some great clothes from this site over the years. However I have a a really awful experience with their customer service. I bought a pair of slouchy, boyfriend jeans and after what I would consider a normal amount of wear over three months - a hole appeared in the crotch. I should mention that the jeans had been chemically distressed and the denim was very thin and worn in places. Because they were slouchy and not tight at the crotch, I figured that the hole had appeared due to the movement when I walked. I think most people would agree that being able to walk in a pair of trousers is not an unreasonable demand. So I duly sent them back and was told that the hole had been caused by general wear and tear and they wouldn't give me back my money. I then got another email from a different person in their customer service dept offering to repair the jeans for me. I agreed to this - and now two months later, they have contacted me to say they are not repairing them because they feel that the hole was due to wear and tear. Can I just say that I have owned jeans for years and they have never degraded like this - so getting three months use out of a pair of designer jeans feels pretty bad value. In addition - getting an email (in the eyes of the law a binding document) saying they will repair them and then months later reneging on this commitment - feels like a total lack of respect towards a loyal customer. How much would it take to fix the jeans? I know this site will have many devoted fans, I used to be one - but my experience is that their after sales care is shoddy and unprofessional.

Terrible customer service! Also, they promise to get the manager to call you and no one returns the call.

Another flash deal site. Less selection than gilt or myhabit, but the designer clothes seem to be more high end. Dress came as expected.

Dreadful experience! I'm still waiting for my refund! I send back the jeans that were received on jan 16 and nothing has happened till now.