The Outnet

I coul not be more satisfied with two designer item I purchased from Outnet.
I will continue shopping from this site.
Reliable, free shipping, beautiful packing, item in perfect condition, and low price.
Thank you.

1. My payment was rejected numerous times and customer care couldn't offer an explanation.
2. My multiple emails and tracers to them are unanswered
3. Live chat agents are unhelpful and helpless, rigid and unfriendly, eg they refused to reinstate a promo code even though it's their fault the first transaction wasn't successful.
4. Like other reviewers, I will not use them again, and will gladly rate them zero or negative score.
In short, very frustrating, unproductive end unpleasant experience.

I made an exchange and had to pay for the duty fees twice thinking that they would be refunded when they received the package. Their policy is to not refund duties collected which I think is fraudulent since theses are collected and submitted to the government. Fees collected for items returned are no longer subjected to customs charges. I will be complaining to authorities

I bought a pair of Jimmy choo shoes from them. I didn't wear it until I was going out one night. I realize I could barely put my foot in the shoe mind you I have three different colors of the same exact shoe from the actual store. Then when I got back, I thought let me put the shoes I bought from outlet next to the one that I bought from the stores the stamping and the stitching was completely off, showing they are selling fake items I sent them several emails, but they denied the whole thing. I am going to contact Jimmy Choo directly and give them the information on this site. Please don't buy from them. Most of their items are fake.

Had a couple of things from them ok but now things come marked. Ordered a clutch bag came all marked sent back straight away. Will now never order from them again. Still charged me the postage! If you order from this site you will just be throwing money out the door

They had an additional 30% discount on selected items, there were two items that clearly were marked with the 30% promotion but somehow it wouldn't apply in the cart when I reached out to the company, they took them off of the selection instead of honoring the 30% discount. I don't shop from them often, I sometimes find them a lot more expensive than the current season selections. See photos, for the clearly marked 30% offer, they took it off after my request.

I ordered a dress on the Outnet that I wanted to wear to a wedding. Unfortunately, since the Outnet stopped listing the sizes in cm & inches of the garments recently, I ordered the wrong size. Then, I was told by their bot that they don't do exchanges, so I would have to order the item again. That means, since I am in Canada, that I would have to pay duties twice and would not be reimbursed for the duties on the first purchase! What a ridiculous policy. Not only that, but I tried to call their customer service line in the US which I was charged long distance for, and when I finally got through, the line hung up on me. Will never buy anything there again.

I ordered a dress
Cancelled order, tried to buy item again(an hour later) was told item was reserved for me, but i had to wait for them to inventory the item, called every day and was told 24 hours more, finally fourth time/day they told me item had sold to another customer, what? Huh? How? Bad confusing customer service.

This is my absolute worst online shopping experience! I had no problem receiving my order, but I need to return the items purchased. This is a "premium" order and a return pickup was scheduled for 4/17/19 and I am still waiting with the merchandise! Each time I call they tell me the driver came and there was no response! They say they called me on my phones, but caller ID tells me another story. In the meantime I have a pricey order that I am paying credit card charges for merchandise sitting in a bag waiting for return! It is a maddening experience and I urge all potential customers to STAY AWAY!

I bought a pair of pants and a dress. The descriptions were not completely accurate, but not bad either. Both fit great so I didn't have to return anything. Shipping was fast and the items were well wrapped. Overall I was very satisfied.

I bought a bag from theoutnet only to have them call me and tell me that, too bad for me, they didn't have the bag. They offered no compensation or apology for their mistake. I shop a lot online and it is rare to encounter customer service that is so difficult. I will not be shopping there in the future. One of the most disturbing things about shopping online is the idea that you don't know if you will get the item.

I ordered a leather jacket online, my credit card was debited the amount (pre-authorization) and a few days later I received an email sorry, that item is out of stock and no longer available. A week and a half later they still hadnt reversed the credit card transaction. Ill never use them again- they sell items not in stock.

Bought many items in the past but have decided to stop as I think they sell inferior goods. They are items made under licence and made ini fervour factories compared to those items bought in stores. I know this because I bought a rag and bone top in major store in London then bought the sane one from this website in the same size and it was enormous and totally I inferior quality. Won't be buying from them again and have spent a fortune on this site in the past.

I have ordered 4 items from this website. Two of them didn't fit and other one I wanted to exchange. I have sent items back via UPS on 31st of May. It's been over a month and The Outnet claims they didn't receive it. Also told me my exchange is on the way from 12th April (3 weeks), no despatch email, no email with tracking number. After having called and complained multiple times, I have been sent a tracking number which is shows as invalid on UPS website. As there is nothing else I can do about it, I will be raising a claim for fraudulent actions with my bank. AVOID The Outnet

Im beginning to worry!
Up until now I've had no problems, even on exchanges.
However on Dec 24, I placed a order for a dress
The " sale" price $165U.S. With exchange rate from U.S.A.to Canadian
Dollars about $195Canadian. Plus delivery(25$) total:$220.00
Here's the catch when i go to final" checkout "
It shows a different ( higher) sale price now showing
$224.00 from 195, thats a 29$ increase
On what? Please double triple check your
Bill esp when converting to other currency
I have filed a request and await there response.

I just love theoutnet i just found it like 6 months ago. I need a new place o do my online shopping and it fit exactly what I was looking for. If you are looking for designer clothing at a great price and doesn't look or feel cheap at all check them out!

I paid by cash, returned an item because it was too big, they claim that refund was made on 26.09 and I still havent got my money, asked for swift copy to prove it they cant give it, I called to my bank and they dont see any money.

The OUTNET is a terrible retailer.
My order has not arrived after 6 weeks. Customer service terms state delivery in 4-6 days.
I have emailed customer service 8 times with no reply. I have called customer service 4 times and told they are investigating the matter and will call me back. They have not called back. Twice they have blamed DHL. Each time I called DHL to check and they confirm the order has not been collected and is still with OUTNET. Another explanation: there was a typhoon and finally: DHL blamed again. The OUTNET is not taking any responsibly, has refused to refund me. Has refused to refund me and re issue the item, that is in stock. Has refused to hold a replacement while I await an outcome.

Appalling delivery service. They promised to deliver my order within 3-4 days but they did not even dispatched my order for the last three days. Every time I call they just take notes instead of actually dispatching the order. Unfortunately, this is not the first time I experience problems with their delivery service.

I was very hesitant to purchase from the Outnet, based on reviews. But I was pleasantly surprised. Prices for leather jackets were very good. I had to return two of them, only because of sizing. They were gorgeous jackets for great prices. Most of all, I was delighted with the Customer Service. They answered immediately, were knowledgable, and courteous. My exchange/return was handled with professionalism and I was kept in the loop via email. I will definitely use them again! I'm sorry for those that had bad experiences.

I'm really in chock. I've been a loyal customer for many many years. In January 2020, I made a big order and I also refunded a lot back to them. The Outnet received all the clothes back - and I was supposed to get a refund to my credit card, of course.

However, I still did not get any refund and they cannot provide me proper proof that they did the refund. It's more than 3,000 euro. A LOT of money.

I really hope they will step up and do the refund, but so far I really doubt.

So I you are planning to buy from them - don't expect to get your refund for clothes that you refund!

Bought a designer shirt for my wife for Christmas. It came with under arm stains and smelled like curry.
The pair of shoes that we purchased were supposed to be made in Italy. Stamp on the bottom said "made in China".
When i called their customer service number to question what happened and how to get a refund, i was told that it was not possible for me to experience a stinky worn shirt and Italian shoes made in China- she hung up on me! I called back and asked for a supervisor. In a righteous French accent i was told to hire a lawyer and call the better business bureau. Stay clear of the "Doubtnet". Major scam selling used items with bogus deigner labels!

Ordered 3 items, quality excellent, happy with delivery. 1 item was incorrect. Speedy pick up for return and money landed back in my account in 1 week. I think the service is excellent, but for 1 incorrect item, which was sorted.