The Outnet

I had a good experience ordering a high end dress from Raoul. Arrived 3 days later with no problem. I love their selection of clothes, although it is very pricey.

Ordered a pair of Giuseppe zanotti. What I received was garbage fake made in China knock-offs. Do not order a thing from them. The rating should be a zero

I was so pleased with the Outnet... after ordering and reading other reviews I was quite nervous about it all but in less then 1 week my beautiful gown arrived as they stated in a lovely garment bag and I AM THRILLED! I will surely order from them again THANKS!

I placed two orders during the clearance sale (one was for two identical skirts in different sizes for me to compare). I tried to return them today and it turns out they are final sale. Huh? I look carefully when I'm shopping on sales, because I know at times things can be final sale. So I looked to be sure when placing two orders. None of the items said FINAL SALE. Spent 20 minutes arguing with a manager who says "it said final sale" but can't actually prove it. I told her maybe I could have made a mistake on one order but on TWO orders? I completely missed that all these items were final sale? Really? Give me a break. I've been shopping on the Outnet for years and never missed this before. I have email confirmation that shows my order and doesn't say final sale anywhere. The item description says "Return within 28 days" but she says it did NOT say that during the sale. B. S. They won't do anything but offer a credit. I am DONE shopping with this sleazy unprofessional business. Stay away from their deceiving sales.

Found a pair of lovely shoes on the site. Knew it was part of the YOOX NAP group so always felt strongly that it should be a good experience. But then I cam here and was utterly freaked out and worried whether or not I would even get what I ordered. I wasted my time worrying for nothing.

The process went smoothly. I ordered what I needed. Had a promo code - it didn't work but realised it was for all items EXCEPT those that were JUST IN. Sometimes it is on us - the consumer - to read the terms of codes, etc. before complaining they don't work. So I waited until the shoes were no longer marked "Just In" and it worked fine. NOTE: it usually takes approx. 5-7 days before something is no longer judged as just in...

The item was shipped in a timely manner via DHL. Came exactly within the range shown on the site. The product was exactly what I had ordered and it was packaged well. So over all a solid, good experience.

I haven't needed to return, so cannot judge on that. But all in all, don't let all the reviews spook you. Buy your clothes and enjoy!

I ordered some Kenneth Jay Lane earrings from The Outnet. The box arrived but it was EMPTY. This was 6 weeks ago and since then I've called, I've emailed, I've threatened. Nothing works. I just got an email from them saying the case is closed. Still no earrings. BEWARE: THEY ENGAGE IN FRAUDULENT BEHAVIOR.

Ordered a pair of shoes for my wedding, I was so excited to finally find them on sale, and only my size left! Great, ordered. The next day I receive an email saying they need to verify my CC and to call my card and get the 4-6 digit code attached to the transaction, okay great i'll do that. Well there is no code attached to the transaction (the card people knew what i meant, and have done this before) so I get in touch with the Outnet on 3 different occasions all of them saying we will send you a different form of verification within 24 hours... well by this time we are now at 72 hours, and 2 days away from my order being cancelled (they give a 5 day window) but the last lady ensured my order would not be cancelled because I've been in contact trying to figure this out. Well, I wake up to an email this morning, order has been cancelled because we can't verify your card! Not even the 5 days had been up yet! So ridiculous, and unhelpful no follow through on their customer service, not one person got back to me once they had promised they would!

I ordered a leather jacket on Feb 7, and the total amount of my order was immediately booked on my account.
Feb 13: my order is still in "Processing" mode and money is still booked. Yoox group only charges money when the order is shipped. So it gets obvious, that I will not get my jacket in time (6-7 working days according to Outnet).
I ask to cancel my order and it takes 24/7 customer service about 20 hours to answer, that they have a huge amount of orders and they are sorry for the delay. Nothing about order cancellation!
Btw the answer was in Russian! While I was writing from Latvia in English. Yes, I do speak Russian, just like a lot of people in Latvia, but our official language is Latvian and my e-mail was in English.
After one more e-mail I finally got the confirmation, that my order was cancelled.
Feb 15: my order is still marked as "Processing" and the total amount CHARGED from my account.
Guys, are you serious? And does Outnet really still belong to the Yoox Net-a-porter group? Never experienced anything like this during my 10+ years as a loyal customer of this group

This site sells high end items which, even at a heavily discounted price, are still expensive. They make promises of quick, easy refunds. They are anything but. There is an absolute lack of transparency and the splitting of the price paid into separate refunds for the item and the tax component of the item is ridiculous.
Also, be very careful if ordering over $1000 of items, they have to charge AU GST - but they don't specifically tell you, it is only when you have checked out and the amount taken is larger than you were expecting. At least if you are going to do a large order, split it into separate ones to avoid this issue.
I may use them again, IF there is the perfect piece at a GREAT price and I am CERTAIN that it will fit and look good. I NEVER want to have to try and return an item to these guys again.
Since I started having my issue, I have seem other reviews of similar responses from the company. I wish I had read them before ordering. Should be noted will also see these guys as Yoox (the parent company which also has Net-A-Porter in their stable)

Made a purchase for 2 pairs of shoes for about $800 usd. Got a tracking number and a 10/6/22 delivery date but package never arrived. Looked it up and said wrong street name and undeliverable and was being returned to sender 10/12/22. Checked my order form and it was the correct address. Checked status and found package was returned to sender and signed by Yoox! Meanwhile emailed customer service several times and each time is the "our team is investigating the matter and will send an email update…" and of course no one ever email me. Now the latest episode is a "return was requested" (but not by me) with a courier tracking number. The problem is the package is already at the warehouse so there is no package to pick up and return to them. Called customer this time and same old investigating nonsense. Btw sounds like an oversee customer service that is working from home and he is clueless. Surreal! Emailed all the electronic trail and hoping for a resolution but highly doubtful. This whole time, I have never ever even see a package. My last resort is to call my credit card company and start a dispute and hope for the better. Just avoid buying from them. My first and my last time shopping with them.

Bought a garment 27/11 and it has left Italy but still in transit to Hong Kong. Still no email about delivery date and postage $20. A bit steep for something that would fit in a really small post bag

The website fails to display the correct information about some products. I purchased a $600 dollar bag, and then realized the item was was too small and asked for it to be recalled while on its way to being delivered. After nearly twenty to thirty calls and emails, I got a response that I would be getting a refund in 10 days, after they check it for damage! THIS FOR A BAG I NEVER EVEN SAW!

There's a good deal here or there if you keep scanning weekly like I do. Just be wary that things aren't final sale otherwise they won't let you return!

I received a damage dress, the last one in stock, and enquired about whether they would pay a seamstress invoice to enable me to repair and keep this. They offered a damage refund of 15% which, barely even covered the cost, but after deciding I'd like to proceed with the discount, have been ignored 4 emails and one phonemail later. The guy on the phone literally sounded so shifty and unknowledgeable, he just kept saying "yeah yeah you'll hear today" - so weird and there's definitely something dodgy going on. DO NOT BUY FROM THE OUTNET, OR AT LEAST EXPECT TO SEE YOUR MONEY AGAIN.

Received the wrong length dress of made in China rather than Italy as stated. The return for the item was not honored. Horrible CS and a poor quality merchandise. Stay away!

Bought an organza dress from Tory Burch. Absolutely fake. Bad seems. Stiff and awfull. Do not think this is all real designer outlet. Copy from China is what I got!

Sent back a returned box, it appears a £70 top has vanished, not impressed at all! Avoid this brand like the plague - it was the uk outnet - Rachel Baldwin

In my 49 years on this planet I have never encountered an issue like this! I have shopped on line my whole life. UPS is at my house at least three times per day. My Most recent purchase, $3000 Chanel bag, no issues. I purchased a bag from the OUTNET on 12/26. I didn't like it and went to return it personally on 12/31. UPS stores apparently were closed New Years Eve. I went back 1/2. I have my receipt for drop off. I found out that they received the item back but claim they received a pair of Nike men's sneakers. I don't own Nike sneakers and I am not a fan of Nike (personally). I did not find out until almost 10 days later, after they received item that there was an issue with what they received; after I asked multiple times why I haven't been credited for item. I am lucky that I held onto My receipt. After about 6 hours of phone calls, hold times, transfers to people that frankly really have a hard time communicating in English and multiple discussions with supervisors promising follow up ZERO follow up, ZERO resolution. ZERO help! PayPal credited me back the money over a month ago and have since re-charge my account the $683.25 on Feb 8th. I uploaded all documentation, no one bothered to even look at it. I have never had this issue with American Express or any other vendor that I have purchased on-line goods from which is virtually everything in my house! Clothing, furniture, supplies, Jewlery, luxury goods etc., I asked that security cameras be viewed, I asked them to explain why was my packaged signed for on 1/3 but showed delivered on 1/5. No answer! Zero! If this could happen to me this could happen to anyone! When we purchases something on Line, box it up and return it and obtain a receipt for UPS drop off, we have done our part. The rest is totally out of my control. I am furious about the loss of $683.25 but I am 1000 x more furious about how this abominable company "THE OUTNET" has virtually not handled this in an adequate manor! YOOX, Netaporter, OUTNET, ALL of them…lost a 25 plus year customer of regular and luxury goods!

Was in doubt about dress size, always in between 6 and 8, called them and their assistant helped me out right away! In less than 5 min I've completed my purchase - couldn't be better!

I was buy some things in outnet; it was in way for delivery and already in my country on custom; in these time someone from workers outnet make request to back delivery for Italy( why he do it nobody not explain); after I write outnet mail, I write them in live chat( it one way to speak with them), because other they ignore; I don't receive my order; and nobody even don't try sent it again; Avoid these site because it scammers!

I wish I had checked this site before ordering. When I did not receive the full amount of my purchase, I called and was given some incredible nonsense about my state's tax laws.

The advertised further 30% discount at checkout to the value of €131 did not appear at checkout and payment time, but I was assured by email from customer care that it would be refunded to my account. Despite constant communication and a further promise on 10th March, that the refund would appear within 10 days, probably in response to my experience being published on Site Jabber, the refund has still not been made to my account. So BEWARE, the Outnet is a v. good shopping site but don't do anything besides the standard purchase and return because Customer Care - DON'T CARE.

I have recently ordered three items on THEOUTNET.com which were all delivered to me in the same package. Within a few days, I have returned all three items in the same packaging via courier however only received a refund for two out of three items. The refund was received on 1st of October 2021 i. E. more than a month ago. It has now been almost 5 weeks, and despite constant chasing I have not been able to get any response from them. They simply ignore my emails, which is utterly unprofessional and I consider this a daylight robbery. The item was clearly lost somewhere either in transit or in their warehouse, however I should be issued the full refund regardless as I have followed the correct returns procedure, so I am essentially paying for their mistake. I consider this a theft and I am absolutely appalled by the lack of due diligence or care from the customer service. The customer service have absolutely no clue of what is happening and the company as a whole does not care for their customers in the slightest. OUTNET is a great company, until you run into issues, as they will never be on your side and will be unapologetic about their absolute lack of professionalism.