The Outnet

Love this site tho I have never had to return anything (I only order stuff I won't need to return due to reading many reviews of bad experiences) but I have now made 3 orders, all came next day, all amazing prices, latest was a Michael Kors bag at half price! It's very hard to even get a discount on his stuff in the uk. Stuff is all genuine, I'm very picky about ordering designer stuff and if I'm not 100% sure on a website then I will just order it from a reputable store for the full price just to be sure I'm getting the real deal.

I was hesitant to order after reading all the bad reviews, but considering the item that i want is half price with a good value, I pressed the purchase button crossed fingers. I added cost for the express delivery to get it quick and it took them only 2 days for delivery, i checked the item and i was amazed with their packaging and the item is perfect, no defect, no flaws, it is the same as the picture on their site and most importantly, it is authentic! Thanks outnet, you did not disappoint me. :)

The Outnet has a new policy which provides absolutely NO option to receive an order other than an in person signature; not even pick up at the local facility, which is already a ridiculous expectation of customers. This policy is out-of-touch, inconsiderate, and seems to suggest that the [employed female] Outnet leadership believe the rest of us live in a 1950s fantasy of homebound domesticity. It's really kind of offensive; or at least extremely customer-unfriendly.

I purchased three sets of bras and panties. The bras were shipped a week after the purchase but I was notified in the shipping order that the panties were now unavailable. I checked in the web site thinking that I might be able to wear a different size. To my surprise the items that I had ordered and was told were unavailable, are still for sale on the website. I spoke with a representative and hopefully I have cancelled the order, but they were unable to explain why they still show items on their website that they actually don't have for sale. Probably easier to sell the bras when they misrepresent themselves as having the matching set.

I saw a couple of dresses that I liked, which were new arrivals to the Outnet. I put the dresses in my wish list. Went back the next day and the prices had increased by AED 5000 ( which is about £1000) and the other dress by AED 3000 ( which is about £600) with no explanation why.

I contacted them and they said the price was correct.

How can this be a discount website when the prices have no reduction and are infact more expensive than the full prices dresses on a net a porter

Their site is rubbish. It won't load. I contacted them. Oh, clear your cache said some grumpy girl. I cleared and cleared and still the stupid site won't load. They do not deserve you business if they can't load their site! Who does their tech? Somewhere on the moon?

After purchasing two final sale items I returned them to the Outnet as I found the size and fit information to be misleading. This is imperative for online purchases and customers expect this information to be accurate. Customer Service arranged for their size and fit model to re-try on and assess the fit of the tops to ensure there was not an error on their website.
After further review of these pieces, the Outnet determined there was not an error on their site. I was most disappointed to hear of their findings, especially for both of the garments. I could not have been off on both of them. I know what I read and I know how the clothes fit on my body. I am a very frequent online shopper, buying higher end items, both US designers and European.
I will no longer purchase final sale items from the Outnet nor rely on their size and fit information. Customer service attempted to assist, but fell short on what was an easy fix.

Just got off the phone with two awful customer service reps. Unable to help me with a return, did not prompt me regarding a return processing fee that would be deducted from my return. The item did not have any other sizes available to exchange-- if you are able to EXCHANGE it should be for any item, especially if the item you are trying to exchange does not have any sizes available! They have your money and that's all they care about.

I've been a loyal customer for a few years, they just instated this ridiculous policy of a processing fee for returns. I've never had any issues until now. Also, they do not do any price adjustments for items that go on sale even if it is a day or two after you place the order. HOW RIDICULOUS! Dear OUTNET, you've lost me as a customer due to these unfair policies and terrible customer service. Will not be ordering again.

I purchased a gold ring that I had to return because there was a defect in the gold. I was penalized and the shipping costs were not refunded. Obviously, I did not want to return the ring had it not been defective. Customer service was challenging to deal with and they were not on my side. The Outnet does not care about customers, so it's unlikely that I will return to the site.

Have never come across such a hard difficult frustrating method used to return goods. What's wrong with using the post office. Navigating the dhl website is frustrating and premium rate telephone and the local off drop off isn't local. Far to far to travel. Make sure your order is going to fit you before you place your order as it's an experience You will not want to go through. NEVER again, I've Unsubscribed, it's not worth the hassle

I bought a pair of Tod's sandals from the Outnet and one of the soles fell off after less than 10 wears over a period of less than 6 months. If it wasn't the inherent quality of the sandals, it could have been because the shoes were kept for too long before they were put on clearance on too long, causing the glue to dry up.

A very long time ago, I shopped on The Outnet and my experience was fine so I didn't think twice about shopping on the site again in early December. I ordered a pair of pants that didn't fit the way I was hoping so I returned them. They received my return Dec. 23rd and still haven't processed it. I have emailed twice and both times received BS responses that really didn't have anything to do with the return not being processed. I'm going to have to dispute this with my CC. I took screen shots of my account on their website that proves they received the item. This is ridiculous. I will never buy from them again and I made sure they know that (not that they care).

This company has a terrible customer service ever! Bought a trouser, received with a hole in it, immediately contacted the customer service. The only answer they given me it was my own fault. Like I want a trouser with a hole in it?! Never buy from this company again!

I am really shocked with the service. I bought boots and noticed after 5 min that I may have ordered the wrong size ( as the confirmation email does not state the sizing...) and I called and asked that they change the size and they said it is too late, not possible! After 5 minutes... seriously...
Hence, i will have to return the boots once received, and i am looking the shipping fee in there. I told the customer service person I would chargeback, and she says I can... Chargeback is very costly for companies but no one cares anyhow... this is so unflexible... and makes me think that nothing is better than a real shop... and of course, no one caring about my request... or the follow up email i sent them. I will never buy with them again

I have placed an order and the customer care MRS Margaux cancelled my order. She didn't listen me. I have said her to call me but no. She turned a deaf ear... I was desappointed to see how much this site is more and more bad...
I'll never buy on the site...
This experience's shopping was so bad... Negative

I just got off the phone with a fellow staff at the Outnet. He could not have been more helpful or kinder.

This morning almost 10 am Tuesday of August 27th, 2019, I ordered an item at the Outnet Online--via a connection through Town&Country website.

An hour later, I reopened and tried to order another item.

Somehow, this time "the access was denied--no matter how often I tried again".
I decided to call the Outnet 888 number and the fellow gentleman helped me locate the item, place the order, and so forth by twelve noon of the same day.
I talked on the phone with many customer-service people from so many places, this gentleman from the Outnet is among the best. He was very polite and professional.

Thank you kindly for the wonderful assistance. Sincerely from Tanintara

I am very surprised with the bad reviews! I just received my first order. And it was even better than I expected.
The costume service was very friendly and helpful.
The price was good and very fast shipping.
I am looking forward for the next order.

Absolutely dreadful service. Ordered sunglasses, took days and days to arrive and they were then marked as delivered and signed for by someone i have never heard of and i have not received the parcel.

I personally would not use the site again, i have never received such appalling service from anywhere.

I had have only but good experiences with The OutNet. I have ordered twice only but both times I have been very satisfied with my products. The service has been phenomenal. They even upgrade me to comp. Express shipment (without me asking) when my order got delayed. So far they have been great.

I ordered 2 items (a bag and a pair of shoes) and because the total reached a certain amount, I was charged tax for them, which I accepted. They canceled the shoes without telling me ahead of time, and proceeded with the sale of the bag. But the tax they charged was for BOTH the shoes and the bag! I've returned the bag with the assurance that they will refund the cost of bag along with the tax they collected. Now they're refusing to refund the tax. Mind you, this is tax for both the bag and shoes--the sale of the shoes did not even push through because they cancelled it themselves. WHAT A SCAM.

My dresses arrive with marks/stains on the front. Customer service on the phone was a NIGHTMARE. The only good thing that happened was getting my money back. I will never shop with this company again.

In looking for the perfect gift, i came across theoutnet.com. After searching for the right cashmere sweater and linen pants for my fiancé I ordered them. The size I selected was based on their size chart. It's misleadingly wrong, the outfit is too small. I contacted them and they said they understand the chart is misleading and that's why the have another chart with actual measurements.
Who measures another person for Christmas gifts? Why do they have a chart that is admittedly misleading but the refuse exchanges or refunds?

Their service is poor. They are about short term selling and not long term customers. I've been spoiled by Nordstrom, LL Bean and others with customer service.

Avoid this site unless you take accurate, intimate measurements first... and even then, good luck.

I looked for my Rick Owens dream wedding dress for a year to no avail. No one had ordered it in a light color. Then it appeared on the Outnet. Buying from a new site, I feared it may be Nigerian scam, or might arrive with make-up on it, but saw they were hooked up with Net-a-Porter, who is great.
It just arrived. I am smiling ear to ear. It is real. So beautiful. Carefully wrapped in tissue, then inside a garment bag, and they included a little Outnet tote bag. So great. Ounet is like Pret a Porter Ross Dress for Less, where you don't have to leave home and everything is organized for you. I am now addicted to this site.

Thank you Outnet!