This company is shady. The quality is bad. Purchased 4 beanies. 3 of the same were all varying sizes the other was a wool fabric but it disintegrates out of the box. No refunds only store credit and slow ship
I received my order and nothing fit. I looked at the sizing charts but I know it can still be a gamble sometimes. I am terrible about returning things because usually it is a difficult process, so they are sitting in my room, back in the package they came in. I really think it may have been more of my fault than anything else.
The pants I ordered ran VERY small; at least couple sizes smaller then I expected based on my normal size. I did return them and the people were very helpful. I would love to shop there again but feel I'm probably too big for the clothes they sell... the pants were super cute and good quality.
Website is easy to navigate which provides a great shopping experience. My items shipped quite quickly and arrived as specified. I requested a return and the process seemed very user friendly and efficient. I received my refund in time and with no issues.
Do not order from this company! They are scam. The quality of their clothes are horrible and their customer service is awful. They will not give me a refund on pants that were extremely too small and cheaply made.
Love the clothes, however price was in US dollars not Canadian and I was unaware of duties and taxes that I had to pay. Then my items went on sale a short time after my purchase. Probably would not have bought if I new what the finally cost was going to be.
I have bought so many of the Wren Tunics -- one in every color, and now I have two baby blue, four black, and two red. I hang dry, always. If you wear these almost daily like me, they will start to get tiny holes in the fabric. The fabric is amazing the first time you wear them, but it goes downhill quick after the first wash. They fit different too. I recently had the tag come off one after the first wash, and the fabric already has a tiny tear. The only reason I have so many duplicate colors is due to damage from washing. I love these for dresses, but the fabric may keep me from buying again.
I ordered two shawls and both of them swamped me. I started a return and discovered they only offer store credit. Really? An online company?! Meanwhile, not only do you pay for return shipping, they also charge a return fee. So by the time i pay all those fees, plus pay for shipping for. Other item, i'll be close to negative digits. They should be ashamed
Love my pants. Just as pictured. I feel like they fit a little bigger than i imagined and probably would have gone down a size if I'd known but the elastic band, I just roll once and they're still plenty of length and fit great.
I purchased two wren tunics and a perfect pocketed maxi skirt. I love each piece. As someone who is 5'9", the maxi skirt is long enough to touch the ground when i have it on - a rare but AMAZING thing. Definitely will be purchasing more in the future.
If your items are missing, damaged or just not what you wanted they will refuse refunds. Even if your request is in the stated period on the website. They won't even give store credit like they promised. Prepare to not recieve follow up calls and to be belittled
I love the outfit of the week! They put together great pieces and they are reasonably priced. I've made several purchases and have not been disappointed!
Sarah K. Is absolutely the best customer service representative I have ever worked with! She is truly a genuine person that cares about your questions or concerns and goes well above and beyond to ensure that you and your order are taken care of and your needs are met! I will always order from them as long as she is there!
Don't order anything cause your basically throwing your money away. I ordered a shirt it was rhin fabric loose stitching and did not wear at all like the photo looked.
Don't purchase from this website!
This was my first time buying anything from Theee Birds Nest and I have to say I'm impressed! Great quality, beautiful clothing that fits so well, and quick delivery, too! I'll definitely be ordering more in the near future
TBN has seriously filled my closet. Nearly every day I wear at least one piece from the shop. It's just truly my favorite! I've never had a bad experience buying clothes - quality, well-made, beautiful, comfortable clothes.
They literally are the most comfortable things I've ever worn. But, my coworker told me it looked like I was smuggling goods in my diaper (low saggy crotch). So, needless to say, I won't be leaving home in them.
I've ben waiting to purchase the Wren because it was a bit pricy, so when they were on sale I grabbed two! So excited! Both seem to have weird cut edges where it's. Raw. I understand we're human, and you can't really see it, but it's kinda irritating. Other than that, they're comfortable!
I've been aggressively getting ads for the site and eventually placed an order. I waited til a big discount promo but when shipping and exchange added up it was not such a great deal. Most items were good but I had sized up a bit and had a couple items that just aren't working for me. I looked into exchange but sadly it's at a high shipping expense to return anything and I'd pay shipping and exchange again to reorder in the correct size. I understand that international shipping isn't the company's fault but they do run agressive social media ad campaigns to Canadian buyers, so you'd think they'd show some consideration for making sure we're satisfied with the purchase. I don't think I'll be ordering or recommending them to anyone on this side of the border unfortunately.
As an international customer (Canada) i was surprised with duty charges almost equal to the cost of my order. I also cannot return. I've spent probably $1000 on 2/3 orders and have a few items that arrived damaged (seam torn) or way too big (even compared to other similar TBN items).
I love your clothes and style, but can't justify to price when I factor in duty charges and no return options (even for defective items).
Answer: Hey Lorraine! At this time our system only displays prices in USD. You can use your normal credit card as the method of payment. The bank will then do the conversion over for you from CAD to USD. I hope this helps! Our wonderful Customer Experience Team is also here to answer any questions you may have! Live chat in off our site, or email us at hello@threebirdnest.com We look forward to speaking with you!
Answer: They are the real deal. They are not a Chinese factory, they have a store front as well
Answer: Super easy and quick. I'm talking minutes to get a response! I've never had such an easy time getting ahold of customer service before
Three Bird Nest has a rating of 3.3 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Three Bird Nest most frequently mention customer service, great quality and cute clothes. Three Bird Nest ranks 50th among Women's Clothing sites.