I signed up as a pro to get leads for my service business but it is a huge waste of money because they will charge you for leads who request services that you don't even offer and you still get charged even if you don't reply to the lead. Other platforms send me lead for free! What a joke!
At first this business paradigm sounds like a good idea, but you will tricked by their payment process. The process is just plain weird. They state that to bid on a quote costs $1.67, then that quote turns into a $58.00. When contacting them, their explanation makes no sense. They say that some answered quotes cost more than others? Why would that be? No logical explanation except it costs more credits to answer some quotes than others? Why? I never found out.
Great home cleaning service. I am on a revolving service of every three weeks. They are very reliable and their cleaning is impeccable. Love coming home when the entire house is clean. Have been using them for over 4 years. The best!
We've worked with Jeff Young from Renew Crew for several years. He uses biodegradable wash and turned our gray-looking fence into a looking like new fence. Neighbors were impressed. He's very professional. He also re-stained our deck and has kept it looking nice over the years.
I was looking for someone to haul a half-truck load of construction waste. From a google search I contacted a few ads, some being with Thumbtack. I got 2 emails back saying a had a bidder, $50. There were no links to reply to, so I looked up one of the people, phoned them, and they said they didn't know about the bid. They asked me to forward it to them. They also said they would do it for $130.
Don't waste your time trying to use Thumbtack - it's frustrating and you'll probably just waste a lot of time.
Going against their own Terms of Service, Thumbtack allowed a racist consumer to submit a racist complaint against me without me even by hired by that person and the Terms of Services strictly states that persons must be hired before one can complain about them. I let them know the person was discriminating against me and degrading me via text and they did nothing but side with the person. This platform is no good especially if people see your picture and you just happen to be attractive and black. People are so jealous of black people that it's disgusting!
When I first started my marketing agency this was a great way to get some initial business. There are other people quoting jobs as well, and there is a fee to quote, but take advantage of some free credits, offers and coupons before having to pay.
We hired a painter from Thumbtack—they ruined our floors by trying to clean up paint they spilled with a scouring pad! They also spattered paint on the carpet. We filed a claim via their "ironclad guarantee" and submitted all documentation, yet they're saying they didn't get it and I have proof of submission. They can also review the chat between me and the contractor where he admits they messed up the floor. We hired the painter based on their guarantee, which they refuse to honor. Will never use Thumbtack again!
Hi Pam, we're sorry to learn about the outcome of your project, this is disappointing to hear. It sounds like you're in communication with our Trust and Safety Team. It's important to us that the service provider is held accountable for these concerns and that we're able to help you move forward from this experience. Please continue communicating with them via email and phone, they'll help you troubleshoot any issues with the Ironclad document exchange that you have.
Hello! Hope you are having a great day! If not, know that a great day awaits you! Thumb tack has been incredibly difficult with the rules. Rules they make. Just ran the first lead. Client contacted 13 vendors from thumb tack. Just said to drop off estimate at house. No contact available. This company has delivered garbage so far. Expecting the same forward. At least customer support has bothered me with a follow up call. Thumb tack views customers complaints as ways to not address the concerns the client has.
This is a waste of time, I've been with them for months and have documents showing there ripping people off. I made 2259.00 over three months. I spent 1200.00 on leads. 700 in labor and close to 300 for gas. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Moral of the story is it ain't worth it. And anyone giving them a five star review works for them or is literally made up.
We're sorry to hear you feel this way. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. Please share details with us by emailing support@thumbtack.com.
Overview
Thumbtack has a rating of 1.8 stars from 1,520 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 100th among Local Reviews sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris, you should only be receiving leads for the projects you want to work on, in the areas that you want to travel to. Learn about updating your preferences to reflect the jobs you want here: https://help.thumbtack.com/pros/topic-targeting-preferences-lh-pro/subtopic-set-my-preferences-lh. While we can't guarantee that every lead will result in a hire, it's important we provide the tools to help you be successful on the platform. You're welcome to submit refund requests by following these steps: https://help.thumbtack.com/article/how-to-request-a-refund.