(Dallas, TX) Our garage door froze up in the middle of winter right before the holidays and we couldn't get our car out. Ruben Fuentes was over in a flash, gave us an awesome deal, installed a new garage opener in a heartbeat AND gave us advice on another house-falling-apart issue we were having. We absolutely loved him and only wish we had other garages that needed repairing. Thank you so much for your kind and professional service!
All I can do is share my story. I was a member of Thumbtack for about 6 or 7 years and worked hard to achieve 17+ 5 star and 2 4 star reviews. All of our reviews were positive and none were less than 4 stars. I am a landscape designer and installer and each project we do takes on average 1 month. These were hard won reviews and testimonials to my company, its employees and myself. We built a wall for a customer and unfortunately it had a 2" height variation across a 30+ foot run. He must have made a complaint as Thumbtack canceled my account. I tried numerous times to resolve the issue. They refuse tore-open my account. To be honest I don't need or desire the Thumbtack Services and have heard from other sources that many of their leads are bad now. However I would like my reviews to be posted and viewable. Terrible Corporation!
Thumbtack said they would put me in touch with business owners. Needed a mobile groomer. Reached out to multiple and only one responded and took longer than a week. Turns out that Thumbtack does not give the business messages without paying them which they did not tell me. Don't use this service if you want immediate attention.
This review is forJohn S. Burke at Classes Unlimited. He has been my best weapon for my career and educational life. I had no hopes of ever completing an advanced degree, but through John's genius mind, I I graduated this summer with a master's degree.
I tried to used this app for two months and I didn't get nothing the worse thing is when they make believe it some customers they really wanted to hiring me and actually I talked with some "clients" but nothing happen... I searched for those "clients" to know their back ground or see if their company was real but I found 100% of the company not even exists. I called to the phone number where actually they called me and they never answer me. I heard some people recommend this app and now I can tel, a lot of them are fake like this horrible app. Read the policy of this app before anything and Im sure you will notice they are nuts. Good luck fellas!
Sheila P.
Torrance, CA
I was panicking one night after dinner because the power of the electrical outlets in the kitchen area of our condo suddenly went out. Thinking that service will not be provided till the following day, I went online and submitted a service quote via Thumbtack. Literally, within minutes Tony from Shore Break Electric did not just emailed me a quote but actually called me and walked through with me over the phone on resetting the circuit breakers. I would have never known this because I am not an electrician. Not only Tony saved me time and money but he also saved our food in the fridge. Thank you Tony and rest assured that you will be my future electrician.
Been a pro for a couple years... due to their new pricing I am losing money with them now. And I swear it is TT doing the bidding and robbing. I never got as many leads as I did in the past... and the reply rate is amazingly high... but after the first 'What is next' the 'client' goes dark and never replies... of course they have contacted 9 pros with the same comment making TT richer and their pro's poorer. I am done with these con-artists.
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Thumbtack Survival Guide:
Make sure to read the FAQs and the small hyperlinks. Prices are hidden in these areas.
Don't engage a lead until you 100% understand the costs. We paid $60 for a single chat communication.
Only buy leads with phone numbers and stay away from all leads where the phone numbers don't match up with the business zip.
Check the leads to be sure the area code matches the business location (use online directories)... And if they still don't pan out - report them to Thumbtack and pray they will refund... or just try something else. :)
Carlos was on time in spite of heavy morning traffic. He presented me with his ID as I had requested when making the appointment. He serviced my computer and answer the questions that I had. I would recommend him to the many seniors who are struggling with their computer. He is soft spoken and he knows his craft. If I need help with my future computer I will contact him again.
Judy B.
It is stunning to me that thumbtack is not offering any discounts to pros when so many people are out of work and losing their businesses.
They just sent an email saying that we are here for you (pros) and what a waste of time it is. Everyone is offering deferred payments, donations, etc. but there is thumbtack still with its billion dollar hand out grabbing for more. Open your eyes and see how completely tone deaf they are acting right now.
Hey thumbtack when you file for your IPO the country is really going to be watching, and setting your "value" can't wait to watch you crash.
Overview
Thumbtack has a rating of 1.8 stars from 1,520 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 100th among Local Reviews sites.
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joshua, thanks for letting us know about your experience. We're sorry to hear your account is no longer active on the platform, we'd be happy to look into this for you. When customers contact us about concerns with their projects, we always make sure to get in touch with the pro they worked with and give them an opportunity to provide more information and address the concerns, so that we can keep working together. We're limited in the information we receive here, so please reach out to us directly, through social media, so that we can locate your account and get more details to you.