Thumbtack

I had an appointment yesterday with a company Atikoom, LLC. Thy didn't come, didn't call, didn't email. Very unprofessional and inconsiderate as I planned my work day around them coming to work on my computer. I won't use this service again. I hate waiting for Geek Squad at Best Buy, but at least they're there.

They charge 5 contractors for the same lead. How is this legal? I'm going to sue them
They are fraud rip offs do not use. It's a shame

Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.

They steal your money. The client sends you a message and they already take 35 dollars from your card. This company should be closed. Absurd! You pay to receive messages from potential clients who have the right to write up to 5 professional messages. Imagine how much they don't earn per person if they don't close the business. Absurd!

A complete scam, all they do is charge, most of the clients do not exist, everything is perfectly set up so that you cannot complain. I do not recommend them at all. They are a mockery of professionals who are trying hard to start their business.

I've been with them for 7 years gone down hill just charge me $63.89 for a job to rake leaves which I would charge customers $100.00 to do plus I have to pay my employees and gas and disposal costs I would loose $

To Whom It May Concern,

I am writing to formally lodge a complaint about Thumbtack, a platform that claims to connect professionals with potential clients. Unfortunately, my experience has been far from transparent or ethical, and I believe it is important to bring these deceptive practices to light to protect others from falling victim.

I signed up for a professional profile on Thumbtack's platform, under the impression that it was a straightforward service where I could choose whether or not to pursue leads. At no point during the sign-up process or subsequent usage was I made aware that Thumbtack would charge me arbitrarily for leads without my explicit consent or approval.

Here are the specific issues I have encountered:

Unauthorized Charges for Leads: Thumbtack charged my account for leads without providing adequate notice or seeking my approval. These charges were not only unexpected but also exorbitant in some cases, making them financially burdensome.

Lack of Transparency: The platform's billing practices are not clearly disclosed. Thumbtack did not sufficiently explain that charges for leads would occur automatically, nor did it provide me with a clear mechanism to opt in or out of such charges.

Irrelevant or Unresponsive Leads: Many of the leads I was charged for were irrelevant to my services or unresponsive, rendering these charges completely unjustified. Thumbtack's quality control over leads appears to be lacking, yet they continue to bill professionals indiscriminately.

Difficult Refund Process: When I attempted to dispute these charges and request a refund, I was met with resistance and an opaque process that made resolution nearly impossible. Thumbtack's refusal to address valid complaints shows a lack of accountability.

I believe Thumbtack's practices are misleading and exploitative. Charging professionals arbitrarily without clear consent undermines trust and damages the reputation of the platform. Additionally, these practices may violate fair business and consumer protection laws.

I urge others to be extremely cautious before using Thumbtack, and I recommend regulatory bodies take a closer look at the company's practices to ensure compliance with consumer rights. No professional should be subjected to unexpected financial penalties for services they did not knowingly or willingly agree to.

Thumbtack needs to take immediate steps to improve transparency, provide clear opt-in/opt-out options for charges, and ensure a fair and reasonable refund process. Until these changes are made, I strongly advise others to stay away from this platform.

They charge for every "lead" they give you. 90% of the "leads" are fake and are probably created by their own bots. It's a total scam, and customer service is practically nonexistent! They are charging more for leads than the revenue you will get. For example $68.00 for a fake lead that might have netted a total of $390.00 if it were real.
It's a total scam!

I was charged a few weeks ago and I immediately logged in and closed my account and reached out to support to ask how to request a refund. I was told the only way to request a refund was to reactivate the account. I reactivated the account and requested a refund and asked them to close my account and not to charge me again. The refund request was denied (surprise surprise) and I was charged again because my account was active. I logged back into my account and deactivated the account (again). I called and asked why I keep getting charged and they said you have to reactivate your account in order to request a refund. Complete scam! Do NOT do business with this company. Also, the only way to view the receipts from their fraudulent charges is to reactivate your account, which I will not do because they will charge me again.

When I signed up with Thumbtack, I anticipated being charged for connecting with clients who hired my services, with Thumbtack taking a standard commission – a common practice in the industry. However, within less than a week of becoming a Pro member, I was unexpectedly billed $67.29 and $75.29 for merely reaching out to a potential lead who never responded. To make matters worse, I discovered these charges by accident, as Thumbtack failed to notify me beforehand about the steep fees associated with sending a single message.

Upon requesting a refund for these unjust charges, I was met with outright denial on both occasions. Despite reaching out to customer support in hopes of resolving the issue, I was left without any recourse or assistance. Frustrated by this experience and disheartened by Thumbtack's treatment of freelancers, I ultimately decided to delete my account. I am now compelled to share my story and shed light on the unscrupulous practices within their policies.