Thumbtack

I would like to refer the services of Sharif Stephenson.
He is an awesome instructor, pushing us to reach our goaland very committed.
I´m impressed!

WASTED MONEY- don't screen job posts. I joined pro as an architect- people just wanted free advice
Thunbtack was totally unresponsive and just kept charging me. BS! DO NOT USE THUMBTACK

DO NOT USE! At first I wasn't going to leave a review because I thought it couldn't be that bad... it is THAT BAD. All they do is take all of your money and you probably will get like one job and that one job you get depending on how long you've been on this app probably won't make up for the money you've spent. Then they ask for you to get reviews for your profile I got honest reviews from costumers I've worked with in the past and they've deleted them... every single time! And then they put on there to add more reviews. I can't even. Point being if you like losing money COOL get on this app. If you like making money stay away! You'll end up paying them more than you make :/ side note WHY ISNT THERE A WAY TO LEAVE NO STARS! I'd feel better if I could leave no or negative stars for them #TRASH #RUN #DONOTUSE

We have a cleaning business and decided to use Thumbtack, but it's been the worse experience. We decided to do a search of the customer before going into their homes and boy oh boy was I glad we did. We came across a customer who has an extensive criminal history, who's known to commit robbery and we warned Thumbtack about this customer and their response was very lax and they didn't take it serious. At that moment, we knew to come off the site and use another platform. Thumbtack doesn't care about our needs, they are just focused on the high fees they charge. Note to any business who chooses to use them, DO YOUR RESEARCH ON THE CUSTOMER BEFORE ENTERING THEIR HOME! They won't do it for you. Thank God we are smart enough to do so... b/c we may not have made it out alive yesterday. THUMBTACK IS THE WORSE! RUN FAR AWAY FROM THEM!

Not only that, I requested my money back for this particular lead and they said they found nothing wrong with the lead so I wouldn't be able to get a refund. I'm telling you all... please do your research before hiring a business or taking on a customer. The fact that this guy was able to sign up and hire people is insane. Thumbtack just doesn't care. I guess they will when (god forbid) something happens to someone. Thumbtack sucks!

I have finally figured out how they generate the fake leads, (I also called them ghost leads) yet technically Thumbtack can say they are not fake. When a customer goes on the site and chooses the pro that they want, in order to proceed when that Pro responds, Thumbtack forces the customer to choose two or more other Pros to contact first. Unfortunately those other Pros are now paying for a lead that will go nowhere and the customer is being hounded by Pros that they were not interested in. I have confirmed this with some of my customers and seen a customer review online that echoed the same experience. The only one that wins here is Thumbtack. It's even worse now that we are forced to accept instant bookings against our will. I had someone view my account as a customer to see if all of the options...instant booking, request a quote, check availability, were showing. Funny thing is that instant booking is really the only option easily available anymore. Go figure! So instead of just being honest and saying they're going to up our lead prices, they pretend to give us an option that doesn't work for everybody so that they can double or triple the cost of leads now. So now we're getting fake leads for double or triple the cost of the previous leads. And if the lead is fake and it's booked on your calendar you cannot get it unbooked and so therefore no one else can book on that day. This whole system is a huge mess.

I have had some really great customers come from this site but that does not justify the amount of money that, in my opinion, has been stolen from me from these unethical practices. It's such a shame that somebody cannot take this over and run it right. It really could be a great platform for small businesses but I do think that many will leave with this instant booking nightmare that they have forced up on us.

Thumbtack steals small amounts of money by sending worthless leads that they call "exact matches" even though they are anything but (a request for $150 wedding photography disguised as a request for nature photography) and by creating a system that groups vastly differently priced services together. The later resulting in you paying for worthless leads with no budget seeking your most expensive service because it's lumped in with inexpensive services in order for Thumbtack to take as much money from you as possible.

Because they only charge you small amounts of money and refuse to refund you most business owners will feel duped but not be able to do anything. These amounts are too small to spend time in small claims court for when you're busy running your business. This, in my opinion, is part of their plan to defraud and steal from as many small businesses as possible. That's just not right and I want to put an end to it.

I'm looking for others who have been defrauded by Thumbtack and who would like to initial a class action lawsuit. The goals of this would be for all of us who've been victims of Thumbtack.com to be paid back the money they stole from us and to see that they are either shut down or drastically change their business model. If you're interested please reach out to me through my website. Also please call the district attorney's office in San Francisco and report Thumbtack as thieves.

My name is Don Orkoskey, I'm the owner of WDO Photography located in Pittsburgh, PA. I signed up for Thumbtack as I assume many of you did, to increase my business and because they dominate search results. While clients I've talked to say they find thumbtack sleazy and deceptive and avoid using them being listed on their site does improve your SEO. What I found is that the amount of money they will steal from you does not make it in any way worth it.

Thumbtack is a fairly big scam for contractors, for the simple reason that "clients" aren't required to make any financial commitment in order to post, so most requests are from people who never had any serious intention of hiring in the first place. They're "playing the field."

Yes, I have gained a couple of clients. Was it worth the money? Probably not, unless they really do remain very long-term clients. Here's what happens with Thumbtack:

1. You see a request and quote on it, which costs you.
2. Nothing happens. The client views your request, so you are out the cost. But they never act on it.
3. You are contacted by a scammer who claims all the other contractors are offering half the price (why don't you just take that offer, you think to yourself). When you contact Thumbtack, they claim you don't really know it's a scam.
4. If you're in the massage business, you get lots of explicit requests for sex. Thumbtack refuses to handle this one, and doesn't allow you to report them for what they are unless to you pay Thumbtack to send a quote, then report it as a scam.

How do I know the vast majority of clients never hire? Thumbtack sends a report on how you compare to other pros each week. If I actually got hired, which is very rare, I always, without any exception, have a better hire rate than every other pro. Meaning, getting hired once is the exception, not the rule. Oddly, after I posted this review I never got another one.

If Thumbtack starts charging clients to post a request, then it might be worth the money. Until then, I'd say don't waste your money. The only real reason for using the site is their SEO - I had one client who searched for my service, and the Thumbtack site actually came up as one of the top pages. So she placed a request and is now a consistent client. But this was kind of a one-off.

I have been with Thumbtack for a while now and I am finally giving up. They made it worse with showing us now how much each quote cost that we are sending in and yes they claim to only charge your card if the customer responds and that is not true. They still will charge you. To be honest spending over $15 to send a quote and not guaranteed of the customer will contact you or not is very frustrating. I wish Thumbtack would be shut down at times or they change their practices. We should not be paying to send quotes and then get no response at all. Just a email when they look at it and sometimes that is wrong. They will also say someone looked at your quote and they really didn't. I have caught this at least ten times already with customers who have told me they never looked at our quote. They just did a search on Google and found us anyways without the help of Thumbtack.

I wish people would see they are scamming a nation and taking from those who want to be private contractors. They need Jesus in their lives. That's how bad this company is. They never resolve any issues so you will get screwed whether you are a customer or a pro because I needed to hire someone to do some work for us and let me tell you if you get screwed call them to get your money back then that's it. You were flat out ROBBED in your own home. It is very frightening and scary that there is a system like this to steal from innocent people who have families to support. Oh and any updates they make they never tell you in their terms and conditions. They state they are required to tell us in email but for the past two years I have never seen a email with updated changes.

People stop being cheap and use Google instead of Thumbtack. You will be screwed both pros and customers. Look at all these reviews. They are clearly true and warning America of this scam Thumbtack has run and claiming they help change lives but they really don't. If you read this then that means you should take this warning seriously. I didn't and still decided to do business with them and look where it got us. On here leaving a review about the hell we went through and how it really took a toll on my family and our finances. Robbing us constantly and providing us with false hope.

I've been with Thumbtack since 2011. I helped build this company.
They helped me build my business. I am the Kansas City Dog Whisperer. I
Have been a Thumbtack Pro for several years. I have been hired nearly
200 times. That is over now. At one time it worked well for me. Buy 2
Credits... make a bid. If I got the job great. If not, no great loss. It
Was worth $2.37 to get my name in front of someone. Not any more. Now
It may cost me $100 or more to get one $300 job. That won't work. The
Requests began drying up right around March or April 2018. I made
Adjustments and tried to continue but it ain't working for me anymore.
They are more interested in ripping off pros now than helping them build
And maintain a business. I would never recommend them to a small
Startup now. I refuse to pay for contacts for 'looky loos' that are just
Shopping and wasting my time and money. I'm
Keeping my profile up but I have added a paragraph asking potential
Clients to contact me directly and stating I will no longer respond to
Requests for bids if they contact me through Thumbtack as Thumbtack will
Charge me whether I'm hired or not and that I can no longer afford
Their fees. Basically Thumbtack has tanked my business to a large
Extent. Luckily I have built a great reputation and have over 130
Verified 5-star reviews online and no negative ones. So my run with
Thumbtack is over. Thumbtack... you have some filthy money grubbing
Scumbags running your company now! I wish I could tell you what I really
Think of you! Thanks for nothing.
UPDATE! After reading more reviews of Thumbtack I now think they have stolen several hundred dollars from me by posing as potential clients so they could solicit a response from me and charge my credit card. The only way to prevent this theft was to delete my Thumbtack profile permanently.

Bad experiences always with Thumbtack contractors

More than $3000 for 3 rooms in tiny condo! Would not have minded if they did a good job (Painting by Don, Traverse City, MI

When I first started using Thumbtack 2 years ago I did well having twenty 5 star reviews, tons of testimonial videos/pics, faster response time, longest in business etc.

The service more than paid for itself and I recommended them to every business owner I knew.
As the amount of pros has dramatically increased the lead base has not. Even though my stats out shined the competition in all depts. The lead response came to a complete halt over a year ago.
Thumbtack keeps saying lower the price even more which I did and still no response. If everyone has to drop prices to a ridiculous level to compete than it's better to go with Groupon at no up front cost.
The problem is the core structure of the company itself. It makes it's money only from the pros. There are 56 pros in my area doing what I do now and only a one lead average per day. Do the math.
Thumbtack benefits every time a pro sends a $3 quote. Of course they want more pros to sign up. Each potential client gets to benefit from a myriad of rock bottom prices but the pros who actually support the company have an even lower likelihood of getting a legit lead with every new pro who signs up.
I came to realize the problem is not prices but a lack of leads for the amount of ever increasing pros. In other words the more money Thumbtack makes the less money the paying pro makes. Their success guarantees your failure.

A once legit service has become a scam. Imagine paying for a dating site that has 50 men for every woman. The men don't know signing on that there is only one woman. What's worse is the men pay for the service while the woman pays nothing. In my book this qualifies as a scam.

THEY ARE THE WORST LEAD PROVIDER. THEY CHARGE TO MUCH PER LEAD AND YOU HARDLY GET REAL JOBS. FOR CUSTOMERS,THE ONLY PROS ARE START UP COMPANIES THAT ARENT VERY PROFESSIONAL OR EXPERIENCED