TicketsatWork

I reserved a hotel room in downtown Mpls for Fri 3/13 so my friends and I could attend a concert, have some adult beverages, and not have to worry about driving home after the show. On 3/12 the headliner announced that due to COVID19, the rest of her tour was cancelled. I emailed the hotel and asked them to cancel my reservation which they were totally gracious about; but was told to request refund of payment from Tickets at Work (the site I used to book the room) This has been the longest most drawn out process I've ever dealt with. Below is the last response I received from their worthless customer service dept.

From: TicketsatWork.com <*******@ticketsatwork.com>
Sent: Thursday, April 9,2020 11:14 PM
Subject: [ (CARE-*******) Refund/Cancellation Request

TicketsAtWork is committed to thoroughly addressing each concern brought forth by every guest and dedicating the necessary time needed to ensure we are able to achieve the best available outcome. At this time, we have not been able to reach a resolution for your request; however, we will continue to reach out to our partners on your behalf. Due to the high volume of requests we have received as a result of event cancellations and attraction closures throughout the United States, please allow additional follow-up time. We sincerely apologize for any inconvenience this may cause. Rest assured, we and our partners are doing everything we can to address your request in a timely manner.

Thank you for your patience through this difficult time. We are truly grateful for your business and hope this will allow us to be able to serve you with all your travel and entertainment needs once we and our partners recover from this unprecedented global hardship.
Best Regards,

Really TAW? I have called and emailed and called again... and to no avail. I will not use this "service" ever again. They just keep talking in circles and I've never been a fan of sketchy business practices. I would not recommend this joint, tell your friends. This isn't a benefit... feels like I lost a bet.

Among COVID-19, Tickets at Work is NOT accommodating to their customers. First, good luck getting somebody on the phone. I placed four calls three of which I requested a callback and received NO callback. Then I waited an hour to get the rudest customer service representative ever. She was condescending and continuously interrupted me while telling me "well there is nothing I can do for you".

Tickets at Work are stealing customer's money while not even being able to fulfill services due to the parks being closed. Tickets at Work will not refund Disneyland tickets because they are extending the period that you can the tickets. Because everybody can get up and go to Disneyland whenever they want when Disneyland finally decides to open right? No projection on when the park will even open so that anybody can plan a vacation. Here I am out over $500 and can't even plan when I can use the tickets next! Families can't pick up and go on vacations at a moment's notice and two adult's schedules along with children's school schedules make for difficult vacation planning.

Shame on you Tickets at Work, taking advantage of people during a pandemic and refusing to refund theme park tickets. People are out of jobs and this company is unwilling to refund tickets that can't even be used. Do not purchase tickets from this company, the possible discounts aren't worth the hassle of awful customer service and stingy refund policies amongst a global pandemic.

I am a nursing student who also works full time in a critical care setting during this global pandemic. I have enough to worry and stress about. This is so disappointing. I can't use the tickets at all for the next two years at least due to working full time and being a full-time nursing student.

I booked a room for my wedding anniversary in early august for the first weekend in October using this company. After two weeks I called the hotel to make sure they had received the reservation. They had not. At that point I called Tickets At Work and was advised that the reservation might not show up until two weeks before check in. This past Saturday I called the hotel again, and again they had no reservation. I contacted tickets at work and was advised the would file a claim and it would probably be around 48 hours and I would hear something back. Today I decided to call the hotel again, and yet again they said they had no reservation. I am upset at this point and decide to contact tickets at work again, and yet again they state they will file another claim and this time it would be 72 hours for a response which is close to when we are suppose to be checking in at the hotel. I pushed the issue and asked for a refund at this point I was put on hold for close to two hours while they contacted their manager, and then the hotel itself. The agent I spoke too comes back and provides me with the confirmation number at this point and all seems well. I decide to just double check behind them and I called the hotel again. This time they did have my reservation finally but it was for a double queen room when I had specifically paid for a king. I call Tickets at work yet again and am put on hold for an additonal 30-45 minutes. I am told there is nothing they can do at this point cause all of the king rooms are currently booked. Instead they offer me some coupons for restaurant.com which I accepted thinking that me and my wife would be able to find a place we can use it in savannah. After checking out the restaurant.com website and seeing what restaurants participate in their coupons this was a mistake as all the restaurants are places that we would not like to go to and seem absolutely unknown. I WOULD STRONGLY ADVISE NOT TO USE TICKETSATWORK.COM At this point I have lost time and money and still do not have what I original purchased from them and had to call multiple times to just get this. It seems to be a scam at best.

So onec again im getting the run around like everyone one... Please give us 72 hours to contact our vendor, this has been going on since 8/13 and nobody ever contacts me, I have to end up calling them, and then im told we havent heard back from the vendor... you ask to speak to a supervisor they are all busy and they will call you back... *they dont call you back* then ive been told, well we see that you will have your refund in 3 hours, we promise,, yeah dont count on it. Never happened. Then I called back again, and once again, no response from the vendor or partner... they have until 12pm on 9/7/22 to give us a response or we will call them. I call back, today 9/7/22 at 6pm lol guess what. No response from the vendor or partner. Can you give us 72 hours again. But they see the notes where the last person said I was due a resposne by noon or they would call them, a nd then this person is like we cant call them. And theyw ont tell me the name of the vendonr or the partnet so i can contact them myself. Just give us 82 hours, bye for now. We have other people to help, lol... bad businss. Stole 256.00 now refusing to get it back... thats like you buying a car from a Dealership, you drive it off the lot ti dies soon as crosses the property line of the lot, you go tell them hey this crap died right here at your exit. And they tell you oh not our problem call the manufacture, lol but yall can take the money but cant back up your own products. Thats a bad business model. No company would last doing that, unless its a scam..

On Dec. 4,2019, made hotel reservation with Ticket at Works to stay at the Clarion Suites Maingate. Paid $650.26. Read the information they sent me including the CANCELLATION POLICY - which read: Free Cancellation until 12/18/2019. $63.65 Cancellation Fee after 12/19/2019. That's it. On 12/19/2019 my sister-in-law decided that they wanted to join us in Orlando. As I logged on to Ticket at Works, I purchased the same room and same dates, I noticed the price was different - $70.00 less. I called ticket at works and I told them I wanted a price adjustment. They said NO! We don't do price adjustments. I then told them I wanted to cancel my reservation. They said fine but we will charge you $63.65. I told them the CANCELLATION POLICY allowed me to cancel since I was cancelling on 12/19/2019. They said I read it wrong. That the cancellation period was up to 12/18/2019 - 11:59pm. I then explained to the the word "after" ment to me a date after 12/19/2019 not on the same date. They told me I would have to deal with the Hotel - which was a told LIE! - The hotel Mgr. Told me - they are a third party vendor - those are there rules - we just charge them - they pay us what we ask for. They can cancel w/o and penalties. I will be consulting an attorney on there lack of disclosure - then telling the full disclosure when it suits them. Especially the word "AFTER" - what does it mean.
PLEASE BE CAREFUL WHEN DEALING WITH TICKET AT WORKS - THEY DO NOT PROVIDE FULL DISCLOSURE UNLESS IT SUITS THEM.

Buyer beware of this scam artist company with fraudulent tickets advertised on their website. I purchased tickets for the Luke Combs concert Saturday July 8th at Raymond James Stadium in Tampa, Florida on 9/14/22, these tickets were not released to me until Thursday July 6th. I accepted the tickets & did everything the email said to do, the only option I had for these tickets was to add them to my apple wallet which I did, that's when the nightmare began, the tickets once in my apple wallet said they were disabled because they were linked to someone else's Apple ID other than mine & to contact Ticketmaster. Ticketmaster unfortunately couldn't do anything to help me nor even see these tickets listen under my events with them, to contact tickets at work since that's who I purchased them through. Ticket as at work was full of nothing but the run around first it was call Ticketmaster they couldn't help me, when I advised them I already contacted them they told me there was nothing they could do on their end it's on Ticketmaster, trying to give me more bs. I spent hours on the phone with tickets at work & countless emails trying to get the issue with my tickets resolved so I could see Luke Combs like I paid for. To this day 7/17/23 this issue is still on going & tickets at work is refusing to help me or give me my money back claiming there's nothing they can do for me. I've sent them multiple emails with screenshots showing the issue I was having from the get go because they didn't transfer the tickets to me properly to begin with & now they want to keep my money. This company is run by nothing but scammers & conartist who only care about taking your money & not giving you the items you purchased through them.

I live in the state of California where sale of things like tickets for movies or amusment parks are considered 'service' and not taxable. So I made the mistake of purchasing Disneyland ticket thru *******@work because each purchase came with a $25 gift card, which in theory offset the cost of the Disneyland ticket. Boy was I wrong.

TLDR: I ended up paying almost 10% more at ticket master than if I had just bought ticket direct from Disneyland. And that is factoring the $25 gift card I was given per ticket.

I contacted customer support and asked about the additional tax and fee listed. ( 5 Disney tickets had taxes and fees amounting $100). Customer support said they have no detail in any of the fees or taxes and that data is not visible in their system. I was shocked, when I looked up the order detail as well, for taxes and fees there was no line item but a total of $100, with no explanation whatsoever.

Now the kicker is when I tried to redeem the tickets on Disneyland and make the reservation, I got an error message saying the ticket is invalid please contact the support desk when the ticket was purchased. So I had to contact TicketAtWork again and this time they had no record of my purchase! Even showing photo proof with order number. So now at this point I strongly believe this is a scam website. Luckily I was able to get ahold of another support agent that found my order details and sent me correct Disneyland tickets that worked when I redeemed then.

Utter nightmare,
- Paid about 10% more to get Disney tickets ( when really it should be discounted thru employer)
- Had to deal with customer service ignorance 3 times, once couldn't even find my order number, the others due to negligence, was provided false tickets for redemption.

As a side note, my prior experience with TicketsAtWork is getting AMC tickets, and those were a good discount, and like tickets in California were not taxed, and was not charged a fee. This time with my Disneyland ticket, complete and utter SCAM! I am reporting this to my credit card company and building a case.

STAY AWAY!

I reserved a rental car through Ticketsatwork to be picked up at Hartsfield ATL airport on July 6 from Thrifty. The price was about $5 less than Enterprise. I get there and wait around at the Thrifty counter only to be told that they have no cars available. So I ended up renting from Enterprise anyway (thanks for being available Enterprise). I call Thrifty 800 # and explain the situation to them, they apologize and cancel the reservation on their side, and informed me to call my 3rd party reservation company for a refund. I call Ticketsatwork early on July 7 to explain the situation to them. They issue me a refund reference #. Today July 17,2023, I still have not received a refund. So I call again and was told the refund was being researched with their 3rd party vendor and they had up to 20 days to respond. I thought they were the 3rd party vendor. 20 days is ridiculous. The reservation was canceled by the supplier so the refund should be automatic. This is crazy. It took them seconds to charge my credit card, and now they want to take a month to refund me. I asked for the contact information of their 3rd party vendor so I could speak with someone who could approve this and was told they already submitted a request and could not give me any contact information. However, I have received no additional support or information. I wouldn't have known that a reservation canceled by the supplier was even pending had I not called back today. It truly has not been worth the time and hassle to save $5. I will never use TicketsatWork again. Tickets at work does not work. Save yourself the hassle, cause if you have an issue you basically are screwed.

I reserved a rental car through this program and I asked prior to completing the reservation if I needed a credit card and the representative told me no. He said that I could use a debit card and he completed the reservation, sent me reservation confirmation and everything. I received an email confirmation of payment from TicketsAtWork as well as a separate email with the rental reservation. I arrived at the place of business to pick up the rental and after waiting almost an hour to get the car, I was told I couldn't get the car because I didn't have a credit card. Mind you I paid in advance and was told by TicketsAtWork that I didn't need a credit card. So I called TicketsAtWork and they said because I canceled within 48 hours that I could not receive a refund. I explained that I was not cancelling because I no longer needed the reservation but because the company that they made the reservation with would not allow me to pick up the vehicle because I didn't have a credit card. And besides all of that, there was no way I could cancel within 48 hours when it was a same day reservation and pickup. They submitted a ticket to their "third party" associates "hoping they would do the right thing" and issue me a refund but of course they didn't. They went on to state in the ticket reply that I could use a debit card and that I would just have to pay a deposit, which is not true. TicketsAtWork need to be more informed about the policies of the companies they are contracting with and their rental regulations. This is definitely a lesson learned for me and I hope this is helpful in preventing someone else from having the same encounter.

I purchased two hotel suites at a Las Vegas hotel for my children, their friends and myself for Mother's Day. I chose the hotel because I received a complimentary suite from my prior stays that I booked directly with the hotel. I had reserved a total of three suites. Upon arrival I was told by guest services that they had not received the reservation from tickets at work and that sometimes when it is done in the same day that they may not have received it yet but once I showed the manager my email showing my proof of purchase, they allowed my family to check in, assuming tickets at work would be sending them the information. The following day I was locked out of the two suites I purchased from tickets at work. When I spoke with management they told me that the information was checked out and the reservation did not exist. I called tickets at work in their presence to be told that they cancelled my order due to the hotel not having any available rooms! I was already in the rooms and the hotel was not at capacity. Then, I was told that tickets at work had no more rooms available with the hotel that they could reserve (based on their contract) and that an email was sent to me after I made my purchase informing me. I did not receive any email saying such and my money was debited from my account. After being embarrassed and locked out of two of my rooms, contacting tickets at work to be told I did not have a reservation and having to purchase everything over again, the manager felt bad for me and did not even charge me for the day before when they allowed me to check in based on the proof of purchase, assuming there was a delay in communication. I had to book for the next three days, again. Use money that I intended to use on other things to cover the charges because tickets at work did not issue a refund and still has not and it has been 3-5 working days. I tried not to let this experience ruin my Mother's Day celebration but it was hard to recover from since it ended up costing me more money, on top of the embarrassment and inconvenience. I could have recovered better if it was myself alone but I had 6 children with me. I was so devastated that after taking care of everything, I just wanted to stay inside and did not enjoy Mother's Day at all. The hotel was more than accommodating and told me they felt bad for me. They encouraged me to book direct through them instead of tickets at work and they would match the price that they are advertising so that I would not have to experience this again. I am so disappointed and will never forget Mother's Day this year or the horrible customer service I received when I called tickets at work about the issue. When I called today, I demanded an email saying my reservation was cancelled and when so that I can show my bank and get my money back because they have not processed my refund. I am so disgusted with this company.

My concert was cancelled. Ticketmaster is offering June 2nd as a rebook or refund. I am on vacation with family for June 2nd. I reached out to Ticketmaster and they said that I could only get a refund by going through Sam's Club Ticketsatwork where I purchased them and transferring the tickets back to them. Ticketsatwork is saying that there are no refunds. The event was cancelled! You have to give refunds if Ticketmaster is offering them and the person cannot make the rebooked date. That's why Ticketmaster is offering refunds!

I booked my tickets through Sam's Club's ticket program which is Ticketsatwork. I thought it would be reputable. I called Ticketsatwork and told them all of the information. They filed a case for me. Got an email that said give us 72 hours. No one called or emailed - crickets. I am on call number five. They are trying to tell me it is their supplier. Their supplier is Ticketmaster who is saying to transfer the ticket back to them to get the refund.

This is a terrible company. I have until December 25 to get a refund from Ticketmaster and this company is not helping. Finally after hours on hold or call backs, I got to a supervisor Cristian Estuardo Alvarez Monroy who said he will file another case that could take 72 hours. I said, I already waited 72 hours and this has to be done by 12/25 per Ticketmaster. He said that he will put a critical rush on this and email me tomorrow. Asked for a higher up person or someone from the USA. Said there is no one else and that I can't talk to someone in the USA. They said that I will get an email tomorrow. My next step is to go through the credit card company. Merry Christmas to me darn it.

Don't do business with them unless you want to spend a lot of time being frustrated and lose $568 of your money. I plan to put this review everywhere.

Bought tickets with them to Disneyland ($2,281.92) to use for Spring Break 2020, Coronavirus hit Spring 2020, emailed them on March 3rd to cancel Disneyland tickets and they said the park is not closed so they can't refund me the money. I called back on May 14th, and the park is closed indefinitely, and the lady said she will refund me the money, and more than 2 weeks later, no money was refunded. I proceed to call them on May 29, and they had no plans of issuing me the money back. Was on hold for over an hour and a half waiting to speak to the supervisor, and in the end, no resolution. They would not refund me the money back. I proceeded to open a ticket with my credit card company which refunded me the money, and they are now going to try to get the money back from these crooks that took the money and provided no useable services, since I can't use the tickets since the park is closed indefinitely. DO NOT EVER DO BUSINESS WITH THESE PEOPLE... THEY WILL STEAL YOIR MONEY acting as a third party, and they don't care at all about the customer!

My family and I purchased tickets for San Deigo Safari Park in November of 2019 prior to Covid19, in addition to other tickets for our area. With the many limitations and closures due to the virus I had to continously pressure this company for exchanges, credits for future uses amd or refunds for conpletes clousures of events. It took 4 months and many calls to get tickets for one back and for our tickets for San Deigo Safari Zoo they told me a form no for refund and or exchanges. The management lied to us saying that everything was open with no limitations and they could no allow us to exchange for the zoo. After speaking with customer service at the Zoo it was confirmed that the safari was operating without all trams and at half capacity on a forst come first service basis. She also allpwed us to use the Safari tickets at the zoo which I was told by tickets at work coyld not be done. Thank goodness for the good customer service from the Zoo. Do not do buisness with tickets at work as they are not conducive to covid changes and demonstrated dishonesty.

I will NEVER use Tickets At Work again... and will be telling everyone I know at UPS not to use it as well.
I booked at hotel near Disneyworld, when booking there were 2 choices... including resort fee and not including resort fee. We wanted to pay it all and be done with it so we did. When we arrived at the hotel they said that they need to charge us the resort fee since Tickets At Work did not pay it. SO we paid it at the hotel... after 3 phone calls... 45 minutes minimum and 1 hour and 38 min for the longest. They will not refund us the fee. Our sub total on the receipt they sent us was $305 ($61 per night, the rate we clicked on was $85 since it included the resort fee), the taxes and fees listed are $192.33 (so obviously it includes the resort fee since Fl state tax is 6% and occupancy tax is 6.5%). Total $497.33. Tickets at work paid the hotel 313.65 and we had to pay $141.10 in resort fees. In all my calls they have been not helpful and rude. They have told me that Tickets At Work never charges resort fees even though I have shown them on their website where they have it listed. They told me to read the Terms and Policies as it may be a fee. No one will just take common sense and look that $192 is not the correct tax amount on a $305 bill... it is simple math... tax in Florida IS NOT 63%, nor in any state in the country. Customer service was no helpful... I even got a supervisor who told me they don't have the breakdown of taxes & fees so they would have to escalate it to the accounting department and they would email me and "update" in 72 hours. But their basic line is I am wrong and they don't charge resort fees and there are fees listed in Terms and Conditions (there is not). This is the worst customer service I have ever dealt with. My guess is I will never get a response... I don't think it should take an accounting department to see this error. By the way when you call... make them hang up first... then you will get the choice to answer a survey about your rep. I sat 2 minutes waiting in silence for him to hang up in, he was trying t o get me to hang up first so I couldn't get the survey.