TicketsatWork

I purchased tickets for a theme park that closed for four unknown reasons a few hours after opening. They would not give a refund since I purchased through ticketsatwork. They have me the run around for several weeks until finally denying my refund

Warning to anyone considering using this company. I would not recommend purchasing any travel related services from this company. They falsely represent discounts that are no better than what you can arrange on your own and the deals are nonrefundable. In addition, they offer these services through work related app making it seem more legitimate. This would typically not be problematic but given the pandemic, they are nit issuing any alternatives despite the fact that travel restrictions are in place. You cannot communicate with customer service in any fashion except via email. They basically apologize but state no refunds or accomodations are going to be given due to their arrangements with the hotels they work with. In my opinion they are stealing money we paid for a family vacation for my sons graduation and will now not be able to go.

I can't seem to get anywhere with customer service. I canceled hotel reservations a week ago and every time I call for update the reservation has yet to be canceled. After a week of this finally I was told today that I would receive refund however it will take 30 to 45 days. Unacceptable! This company is trash and advise not to use their services. After seeing other reviews stating they are waiting on refund still after 3 months is mind blowing. How is this legal. Straight trash. Please stay away! PLEASE!

Tickets at work is very bad, i book a hotel through them, cancelled within 24 hours. The rooms states its free cancellation and refundable till 28may2022, however they told me they can only keep it as a travel credit. They dont even understand, the word refundable...

I am pleasantly surprised with the support I got from ticketsatWork. I booked Universal Orlando promotional tickets with them in January planning to be there at the Spring break with my kids. Obviously, COVID-19 cancelled our plans. I was initially pretty sceptical on the ability to get a full refund (expecting some kind of voucher). Nevertheless I called them and requested a refund. It took maybe a month and a half (which is totally fine with me) to get my money back. Every 5/10 days I was getting updates from the company. Long waiting period was completely reasonable these days. Good job, I will use them some other time.

I booked a room back in December for April through Tickets At Work. The hotel stated they did not have my reservation. I reached out to tickets at work. They stated they would "open a case". I received an email from them stating there's nothing they can do and to wait because sometimes I may not receive a confirmation until 24-48 hours before the reservation date….its odd that I booked the room in December, it's March, and their only response is "even though we cannot provide the hotel confirmation number, we can guarantee it's reserved." I went through so much trouble going back and forth with the hotel to figure this out since Tickets At Work didn't even bother to investigate. The hotel is almost sold out due to a festival that's going on the same weekend. If I did not do the leg work to get this resolved, I would've showed up to the hotel, and it would've been sold out if I had waited until 24 hours before the booking date as suggested by Tickets at work.
Take my advice: save the trouble and pay the fee extra dollars to book directly through the hotel to avoid any 3rd party issues.

Don't ever used ticketatwork for flight tickets. Inconsistency and all lies after booking the same flight five times- they keep telling me the price has changed but it doesn't reflect on my receipt so I should allow them to add some money to the original price I bought the ticket. This is ridiculous!

I bought 3 Yankees tickets for April, of course Covid hit. Major League Baseball cancelled games. Now I am having a hard time getting a refund.
It is now October and I have not received a refund on these tickets ---- Oh but wait, I did get a refund on my parking pass which was $30.
I will never use this company again. I will send a letter to my benefits office where I work to explain what has happened. I only gave them 1 star because I could not submit this without that.
I think its about time for a class action lawsuit against this company.

Horrible customer service + confusing website.
I tried to book a flight from Fort Myers to Boston and by somehow, they mix the flights from Sarasota. I booked the wrong depart airport and want to change the booking, I tried to send 2 emails but no answers, called 10 times but the agents never let me talk more then 5 seconds, always hang up the phone after I say hi to them. Totally horrible and I guess I will lose my money for this trash company.

It's the worst company ever! I've had a horrible experience with them. I bought tickets to Disneyland March of 2020, 2 weeks before the pandemic began and they wouldn't refund me my money over $1,000. It's been a year and 2 months of so much bull$#*!. I lost my job because of the pandemic and they still wouldn't issue a refund. I'm completely livid. I tried to use the money to purchase gift cards for groceries and they said its not allowed, only on hotel reservations or tickets for amusement park what the actual $#*!. We can't even travel right now. And most parks in California are still not open. WTF. I need help!

Don't do it. First, they charge a fee, which doesn't make the savings as good as it seems. They have no customer service. I booked a tour while on vacation and received an email from them the same day stating they couldn't confirm the tour as it was full. Yet they charged my card.
Now they say that IF it is approved, they MIGHT be able to offer not a refund, but a voucher to be used through them. A stinking voucher. To use through their horrible service. I'd rather lose the $300 than deal with them again.

You'll easily spend more of your time dealing with issues than its worth. The process of working with this company is ridiculous and they claim to be unable to reach or resolve issues with their 3rd party vendors. I've been waiting for a month for my hotel issue to be resolved and refunded to me and get the same e mail every 3 days about how busy they are. Waste of time, waste of money... just pay a little extra to have the control in your own hands.

They do not deserve any stars! I wish I could submit without giving them one star! This company is a complete scam. I was charged by both TicketAtWorks and Hertz, however TicketAtWorks charged me $512 for the car rental! TicketAtWorks lied and said I would get a refund because Hertz did not honor that I had prepaid with them, ask for purchase receipt from Hertz. Had me file a dispute, all to deny the request! TicketAtWorks Said request was denied because the receipt for the same rental days & exact same car were additional charges for using the car. They are not to be trusted! Please check all resources before using this untrustworthy website!

The 1st and the last time I will use this company. This is supposed to be a benefit for employees to get discount tickets, please do not buy anything from this company unless you for sure that you won't anticipate getting sick and may need to reschedule. I purchased 2 tickets to a play, spent 260.00 dollars and got sick and called them to get rescheduled only to be told that there was nothing they can do to help me. The Venue itself was willing to give me replacement tickets but "because" I bought them from Tickets at Work, they could not help me. Buyers be aware of their policy and you could lose your monies like I did. Pay the full price with the Venue, you will be safe.

I reserved a vehicle from the airport but was denied due to not having a credit card and being a local resident. The policy of the airport vendor is not to rent to locals. I was charged by tickets at work even though I was not able to rent a vehicle and they are refusing to refund my money. Now we're going to small claims court.

I ordered tickets to my event 17 days ahead of time. I got the tickets to the event less than 12 hours before it started, and the tickets were for the wrong date. I have called multiple times in the last two weeks to receive a refund and they have given me the same answer: "we are working with our ticket partner to approve your refund." It is not the ticket providers fault at all because the first representee I talked with implied it was the sales rep's fault for purchasing the wrong day. I am never one to care to write a review but I had to share this experience. Do not use tickets at work. Not worth it.