Tillys

I purchased a penny board on August 23rd and received men's boardshorts about a week later. I'm a woman so I have no need for these large men's shorts and I wanted my skateboard so I called customer service. I was told to email customer service and I did so. I received an email back a few days later saying to call customer service. ARE YOU KIDDING?! I call customer service and the lady emails me a return shipping label to tape onto the package and send the boardshorts back. I do so and called tillys customer service a few days later to find out why my board hasn't been shipped out. I was told that there needed to be movement on the return item from the tracking website before my board can be shipped. Why? I don't control USPS/FedEx and it seems stupid to make a customer wait even longer just because someone at your store/factory made a mistake. I was also told that I will receive expedited shipping when my board does leave the warehouse. Well about a week goes by and the boardshorts finally made it to California so I call and I was put on hold for over 30 minutes (you'll be stuck waiting to speak to someone/get put on hold every time you call customer service!). I was told that my beautiful penny board is now out of stock and I will be receiving a full refund in 3-4 business days. It's Friday so I won't be getting that money soon enough I have to wait even longer to get a damn board from this $#*! company! Honestly just avoid buying items online and get them from the store instead. I've learned my lesson x. X so much time wasted waiting for an item and then still not receive it in the end. I'll just go to the store and get one ugh lol.

I fell in love with about every bathingsuite from this website, HOWEVER, I will NOT be ordering from this site again. I ordered a swim top and bottoms, and recieved it a week later in the mail not only to find that the bottoms were way too small, but that they had charged me twice for my order. The bottoms not fitting me were my fault, but the $66 order was now a $132 order. After days of calling and searching I finally got the money straightened out. I filled out paperwork to exchange the bottoms for a bigger size and sent the package back. A month later I decided to call because i hadnt seen or heard anything from them. The operator told me they were backed up and i'd recieve an email soon. Sure enough the next day i recieved an email saying they didnt have any more of the item left and said that i was refunded $13. Where did my money go? I spent $20 on the bottoms but only got $13 back? So basically the top i bought was a whoping $53. Rediculous. I would stay away from this site. I certianly will be.

Worst Customer Service EVER
I was on hold for 35 minutes and nobody picked up. I called corporate about the problem about how I ordered this product but it was too small (Medium) so I exchanged it for a larger version (Large) of the same item with a different color (They ran out in that size that why it's different colors). I now got the larger jacket already in my house and when I called their customer service a month ago I ask when my old item will be shipped in the store, they told me it will be in the warehouse on the 9th of June and I get my money back on the 15th of JUNE, It was July 17th over a month. I was told because it was a sale item, it was non-returnable but it was an exchange and the website allows for exchanges on sale items. The representative said quote "it was too confusing" (and could had easily called me back because the order number does come with my address and other information about me) and without my consent they converted my refund, MY MONEY into a gift card that I had not received yet. He said I'll get it next week but overall I waited for over 4 weeks just to hear I'll have to wait an extra week for not a refund but a gift card. So in a way the money comes back to them. WORST CUSTOMER SERVICE EVER

The shipment is too slow, they took more than 17 days to deliver to me, the customer service is very bad, the page is very slow, I will not buy anything in trillys again, I absolutely do not recommend Trillys.

El envio es demaciado lento dentro de USA, tomaron mas de 17 dias en entregarme, el servicio al cliente es muy malo, su pagina muy lenta, Ya no vuelvo a comprar nada en Trillys, absolutamente no recomiendo a Trillys.

I moved and no longer live near a Tillys store. So I thought purchasing from the site would have to do for the time being. I maybe buy 4-5 things a year from Tillys. Well that's not going to continue because their online live chat and phone support really sucks. Any time a guy answers the phone they are stupid and not helpful at all. Whenever I try to do an exchange or a return by mail, it takes like 2 weeks to ship back to them because of THEIR prepaid shipping service being terrible and slow. I tried to return an item and just 2 days after I got it, by mail, and then do an exchange. Well while waiting for my package to get back to them, the coupon code expired and I called them twice about it and they basically said "sorry, tough $#*!" and didn't care at all to compensate for it, not even offering free shipping or anything. Just total bull$#*! service. They play dumb about everything, and act like they can't help you. DON'T CALL THEM, JUST GO INTO THE STORE, OR JUST DON'T BUY ANYTHING FROM THEM IN THE FIRST PLACE SINCE YOU CAN FIND MOST OF THEIR BRANDS ELSEWHERE. Because if you have to return or exchange something it's going to be a huge pain in the $#*!. They also have a 30 day return policy but that DOES NOT ACCOUNT FOR SHIPPING TIME. So there's another reason you get screwed. I only had a jacket for 2 weeks, it took a week to get here and over a week to get back. So instead of giving a refund, they act like you can only get store credit which is then mailed to you in the form of a crappy giftcard. SCAMMERS. The employees are idiots and the companies policies are sketchy. I used to like this store when I didn't have to deal with the customer service, but finding out how the store is run on the inside really changes your overall opinion of the place. For someone like me who buys things online a lot, I am grateful for companies like Zappos, who make customer service most important above all else. Not Tillys though. They are terrible and seem to be run by a bunch of greedy lazy teenagers. DON'T BUY FROM THEM JUST GET THEIR STUFF FROM SOMEWHERE ELSE. NO WHERE COULD HAVE AS BAD RETURN POLICIES AND CUSTOMER SERVICE AS THEM. $#*!TY SERVICE RUINS A STORE WITH DECENT PRODUCTS.

First and foremost - I have been a loyal customer since 2004-2005. Over 10 years and counting. I began shopping at a store located in Oceanside, CA. Since then I have moved to an area where the nearest store is nearly a 90 minute drive. Therefore, I order online - A LOT. I don't mind the wait, I have never returned anything because I hate the hassle. If an item didn't fit the way I wanted, I simply chalked it up as a learning experience and held myself accountable. Kind of like ordering something new from your favorite restaurant and deciding it wasn't quite what you wanted - oh well, don't order it again? On my last order, I received my package with a GIANT hole. It is one thing to order something and realize it just doesnt quite fit right? But to purchase an item and have the item desyroyed BEFORE you recieve it? The WHITE RSQ shorts in the package are more black than white. Mind you, I paid extra for overnight shipping on these items so I could have them while on vacation. Not only were most of the items received more than 5-6 business days out - the last item received was extremely damaged. I contacted customer service only to have them tell me it would be more than a week for someone to get back with me and they were unable to process a return or issue a replacement item. Then he requests for me to send in pictures - which I understand and fully cooperated. However, I have merely received an automated response saying someone will respond within 24 hours. This was sent on a Thursday. Tomorrow is Wednesday and still no response? I have been going back and forth with this for over a week and getting nowhere. I love tilly's merchandise... but BEWARE their customer service is a joke and in the event you ever find yourself with a damaged item or needing to return - Good Luck getting anyone to even acknowledge you.

I NEVER received my $300 worth of things! They said they can't give me a return or send me new things, because its on FedEx, whom THEY HIRED!