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How would you rate TNT Express?
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GB
1 review
0 helpful votes
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Terrible
August 12, 2022

Absolutely disgusting behaviour. Twice in two days I have had "receiver not home" as an excuse for not delivering. Somebody wasted my time on both days. Take responsibility for your failures, don't blame the receiving individual. Sickening on so many levels. You are a disgrace.

Date of experience: August 12, 2022
Michigan
1 review
0 helpful votes
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Cabs in Mansfield Ohio
September 2, 2022

TNT cab service in Mansfield Ohio has been really quick to get to me to keep every appointment without being late in the last 2 months of me using their service. The other cabs in Mansfield take forever to get to anything (c &d taxi). They don't seem to care about any appointment times always late. But TNT is Johnny on the spot. TNT is 49 565 2602 if you want to be on time.

Date of experience: September 1, 2022
Washington
1 review
0 helpful votes
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Shipped quick
May 26, 2022

Ordered a part for Lamborghini. Arrived in 2 days! From overseas. From Europe to washington. That's like 5000 miles away. I thought it would take months. TNT employees good job

Date of experience: May 26, 2022
Malaysia
2 reviews
4 helpful votes
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Request of payment
November 6, 2019

We upset about tnt. Previously item for duti import will pay upon recieved via bank transfer to tnt account. But now the asking for the payment first before hand over
Imagine we are busy or internet not available. Then just send to me and hand over after i done payment. But now they ask for payment first, what meaning of loyalty and continous support if they treat me as 1st time customer.
Really upset. Tnt world class courrier but certain staff tnt low class mentalitity
Thanks

Date of experience: November 6, 2019
Ukraine
114 reviews
1650 helpful votes
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I have only given TNT 4 Stars rather than 5 & that's because not a good track record for collecting when they should, but once they do the service is Excellent.

Date of experience: December 24, 2015
France
3 reviews
40 helpful votes
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Could be better
October 9, 2018

Pleeaaaase improve your collecting services. Other than that I have no other complaints. So far an ok service.

Date of experience: October 8, 2018
GB
1 review
8 helpful votes
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Appalling
June 25, 2020

This is the second full day l have waited for a delivery and it has not arrived. 1st occasion it was delayed in transit and arrived damaged. No phone calls just didn't turn up and got new text informing of next day delivery. Same today, an absolute joke. Tried calling them but just saying we are busy! Another day wasted sat at my salon in this heat. Will have to do it all over again probably tomorrow? Not my choice of delivery company and would never choose or recommend them EVER. Only good thing was the delivery drivers very polite..

Date of experience: June 25, 2020
Canada
2 reviews
17 helpful votes
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I made the mistake to use their services for two parcels. Never again! The online tracking system is a joke, the same experience in talking to their customer support. I got conflicting information every day I called. Parcel arrived very late at the destination and also busted. STAY AWAY! Those are incompetent people and don't deserve your money and trust. Use alternatives if you can and avoid them at all cost.

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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Nightmare Company!
December 3, 2019

There are no words to describe how bad this company is!

We've called them every day every day since Tuesday last week. Finally seemed to get somewhere yesterday. After speaking with TNT on Facebook and making multiple phone calls, we arranged to collect from the Edinburgh depot this morning only to find that it's not even there!

I contacted TNT today again to be told it will be on its way up to Edinburgh tonight - the same thing we've been told for the last week! I have no faith in this happening after being told this so many times already. Nightmare!

Shipment: *******

Date of experience: December 3, 2019
Cyprus
1 review
0 helpful votes
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TNT CYPRUS
January 24, 2022

As a business i used Tnt Cyprus for 10 months, sending hundreds of parcels to North America and Europe. The one star is for the delivery speed which was always excellent. Everything in Cyprus was a disaster. Incorrect invoicing, over charging, variable shipping rates and almost zero customer service. The lack of any customer service, very soon outweighed the benefits of a swift delivery service. If there was a handbook on how to run the worst service, tnt would be top! As a one off delivery you may be satisfied, but as a regular business partner, avoid at all costs. Terrible company to work with.

Date of experience: January 24, 2022

Overview

TNT Express has a rating of 1.1 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TNT Express most frequently mention customer service and tracking number. TNT Express ranks 382nd among Shipping sites.

service
77
value
74
shipping
76
returns
53
quality
69