TNT Express

They have great intentions, but They very slow during the COVID period and need to pick up there act.

I booked with TNT Express at times where it was economically making sense.
Little did I know that they would damage multiple orders for my customers, for expensive products.
I lost alot of money through the careless handling of their delivery drivers. This has happened to more than half of the packages I have booked with TNT Express. I also never ever got my claim on damage, approved, EVERY SINGLE TIME, THE CLAIM WAS REJECTED.
Shame on this company for the lack of care that the delivery drivers provide to the packages that they handle.
On top of that, on more than 75% of the orders that I have booked with this company, even though I took care in determining the right measurements and weight, I have been sent invoices for underpaid packages, for packages that I supposedly provided the incorrect measurements for!
I have never had this experience with any other courier.
Shame on this company, for providing zero value to your customers and not even that, charging money for taking value away from your customers.
I am much better off without this courier ever providing service to me ever again. If I find that it is economically viable to use this company for some customers, I will cancel these orders moving forward in place of booking with this company.

They recently sent me more than 5 invoices telling me that I had underpaid packages booked 1 month ago!
Shame on you, you are covering up for lost revenue by falsely charging your customers for delivering their packages.
This business model is built on being dodgy
Terrible service, mistreating packages, misleading accounting, falsely charging customers.
NEVER NEVER NEVER AGAIN Will I ever use this company for anything, absolutely negative value provided.

Je suis de Bruxelles. Colis non enlevé à temps (vendredi) et $#*! de 3 jours vu que le service clientèle est fermé le w. E. Leur chauffeur a scanné comme quoi le colis a été enlevé à temps. Obligation de faire un nouveau bordereau et une nouvelle réservation. Le chauffeur ne s'est pas présenté à temps et $#*! de quelques heures.
Le service clientèle n'a pas de réponses satisfaisantes pour nos problèmes.
A NE PAS RECOMMANDER

Ive been is transport for 30 years, worst service ever. I admit there was an address problem which is on me. But no call, no follow up to find right address. I Literally got an email saying it was my responsibility to track my package not TNT (they signed a con-note to pick up and deliver my goods) and they admitted they don't employ anyone to follow these up. So do they just get dumped in the rubbish? I onl;y got the email after multiple complaints to my supplier. That was 3 days ago still not delivered, still sitting where it was three days ago. And don't try to call their help centre its run by AI so no people to talk to. Ill be driving my Ute into the middle of their warehouse tomorrow, lets see if they like their business disrupted and cost them money. I have attached the email where they say they take no responsibility