This is one of the most annoying companies I have ever worked with. You call only for stuff to pick up you call and put it aside. Then you listen to them having conversations and laughing. Absolute rubbish.
Bunch of morons from top to bottom. What's choking is how come the home office hands over a contract to those idiots! Saying idiots is nothing comparing to what frankly think. I'm sure that whom ever signed on behalf from the home office has benefited great deal. Period!
Absolute scums. Arranged 4 times for a collection, 4 times no show & no word of 'please dont wait for us, we cannot make it today'. They obviously do not own a CRM; I wonder if some big lad does the schedules in his mum's garage on a spare bit of paper. Literally the worst of the worst.
Poor communication between customer service and depot, incorrect address used took 3 deliveries to get the product miscommunication seems to be their code word for lies. Delivery between 7 an 9 turns up at 11 after work missed and being told it's round the corner (only if the corner was in wales) we are 16 miles from depot. Then told stuck in traffic then 10 mins away over a 4 hour period. Driver very helpful when arrived but not his fault it was loaded at the back of truck and he had different delivery address on delivery note than was on package DO NOT USE
TNT has been an absolute shocker. Poor delivery time, quite vague when trying to find out where my delivery was. It would seem they wouldn't even be capable of organising a drinks party in a brewery. No stars from me really, had to put one to submit.
I am completely disappointed, they never come to deliver and simply send message 'we missed you' and your package takes so long to be dropped off at local exchange, i'm getting a reply from last 3 days saying it would be available tomorrow its 3rd day today!
Lost valuable personal documets (court adoption papers) and a 10 euro compensation and no refund of fees. Only an 85 euro credit. Lol. Why would I want to use the credit? So they can maybe lose something else?
I am on the phone with a lady called Jyoti today and she took over 20 mins to even get me correct status of my shipment. Not sure what makes them commendable. To us, they are our worst experience. Gautam Nadikeri is their contact guy. Never calls back, never writes back, cannot update status. Not doing business with TNT...EVER as in EVER. This is our shipment no btw *******. Just in case someone is bothered to even find out what went wrong.
I cant even explain how bad this was. I calledFed Ex and they helped me so much. I'll never get my package but I got the scammers on the run. If you have ANY problem with TNT email your problem to
*******@fedex.com.
Had a chair brand new transported from Darwin to Perth. Got damaged in Adelaides and TNT admitted it and then say it was not packaged correctly. If that was the cards the driver picking it up from the store should have identified that issue. Customer service is the worst when you contact them just blame everyone else. Even took out insurance with the delivery now saying they will not honor that. Never use TNT by far the worse.
Overview
TNT Express has a rating of 1.1 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TNT Express most frequently mention customer service and tracking number. TNT Express ranks 382nd among Shipping sites.
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