TNT Express

Such terrible service. Item arrived 4 weeks back, and still not delivered. Chasing it every day and rasing it, but yet not delivered. Received call that time is misplaced. Next minute received call item is onbored for delivery, and yet after 4 weeks not results. Not recommended at all. My parcel showing Ersin Park.

Customer service is non existent.
I got an item imported by them, got sent a customs and VAT bill, paid it immediately and though it was good.
They then copied the invoice and billed me again, spent 6 months so far trying to sort it. Don't both with e-mail they have NEVER responded to any message ever after the first automated acknowledgement. Getting through on the phone takes hours, most of the time when you do speak to someone they just hang up rather than answer. Even when I did finally get a helpful person they quickly established the bill had been paid said they would sort it and then sent me another copy of the bill with a message agreeing it was a copy of a bill that had been paid but wanting me to pay it anyway and suggesting I submit the original (correct and paid) invoice for VAT refunds multiple times to get my money back, as that would be fraud and could land me in prison I ignored that!.
Still getting sent invoices and still trying and failing to get any response from them at all, I am now getting legal advice.

If there is any less than 0 start rating, this company is like that only. I have booked the material from hongkong to kuwait. And they have diverted the material to some other country. Now i am chasing the customer care, only reply sir we are working on it, if i say how much it will take. They say no idea means infinite time u will be wait for your material and after some time forget it. Every time they say we will call you but no one turned up. Now i have crossed more than 23 days. No solution. Only advise to other people. PLEASE STAY AWAY FROM THIS COMPANY. OTHER WISE THEY WILL EAT YOUR MONEY AND TIME BOTH.

Package from UK was sitting in Pyrzowice Poland for over a week. Customer Service phone number in Poland was not a valid number. TNT UK refused to help and redirected me to the invalid Polish customer service number.

Worst company, they lie and lie and you can't get your mail, I have called them several times after an hour or more, they hang up the phone three weeks I can see that my mail is in Malmö but they don't deliver and they says that there was no one at home even though I have been home with three other people, therefore I never recommend TNT to pick up your mail

A PACKAGE WAS SUPPOSED TO BE SENT 8/09/2023 EXPRESS NOT HERE 8/230/2023. NO ONE GIVES YOU INFORMATION. CAN'T GET A MANAGER. SHAME ON YOU FEDEX (YOU NOW OWN THIS COMPANY)

The delivery driver attempted to deliver my parcel TWICE to a DIFFERENT LOCATION: a location that I am 100% correct. They even send me pictures saying they could not deliver the parcel to me. Of course, they can't go to the right location.

I've never had problems with DHL, Royal Mail, UPS, DPD, and Amazon. But what is wrong with you? I can't also get someone to help me.

I think you have to train your drivers well and let them know how to use GPS, or change them as they don't satisfy the customers. I don't want to think that they are just all lazy but it's the first thing that comes to mind.

After whole day waiting for my passport I recived the message that I am not at home and the picture with the delivery guy holding my parcel in the car:(
If this is not important document and I didn't took the day off to wait for delivery I would think this is a joke... Shame on you TNT and your unreliable staff!

I run a small business and send many parcels throughout the year and thought (wrongly) that TNT Express would be the ideal courier for me. It took quite a few weeks to set up my account and then it was the wrong one and had to be changed. At first everything ran smoothly but then when I booked parcels in after a period they were not being collected. Trying to communicate with TNT Express has been rather difficult, with wait times of trying to talk to someone being as long as 40 mins and even then the issue not being resolved. It took 12 days for one parcel to be collected that daily phone calls was not resolving.
Also now I'm being invoiced for something I know absolutely nothing about. I phoned regarding this and was told I have nothing on account and to ignore the letter. I have since received another invoice for the same thing and a follow up letter to say if not paid within a week my account will be suspended. Well I couldn't give a damn as I'm using a courier who does collect and doesn't charge for services not received.
The other issue I have with FedEx/TNT Express is that there is no customer information on the invoices they send out so you could in fact be paying someone else's bill!

Very poor service. Have used many international delivery companies as far afield as delivering parcels to Hong Kong, I always receive a text message as does the receiver, giving a specific time. TNT do not do this. What I find most amusing is that there were 4 people at home, we were all aware that a very important parcel was arriving and were all waiting for it, 2 cars in the driveway and 2 dogs lying right by the window that go ballistic when anyone knocks and yet I received a note to say sorry we missed you. I then phoned the helpline and after waiting for ages for it be answered get told it will def be redelivered that same day. I phone back a little while later to ask if they can narrow down the time as now my whole day has been disrupted as the parcel has to be signed for, I then get told that it won't be redelivered today. When I start to get upset I get told that they will terminate the call. Don't worry I did it for them. I call back only to be told by a different person that it will be delivered that day. Here I sit still waiting! I hope when fedex take your company over that it doesn't ruin their reputation. With all the modern technology available you really need to get with the program and have some better customer service too!