TNT Express

Delivery never arrived with zero communication. Contacting them is nearly impossible... takes a decade to answer a phone call. Trash service NEVER AGAIN

I ship via FedEx from Lisbon, Portugal and TNT currently runs FedEx Portugal service. I always prepay with cash to the driver and collect a cash receipt and a FedEx Waybill from the driver. Recently in the late 2021 TNT (not in the name of FedEx, but TNT!) started sending me paybill invoices for services rendered via FedEx which were already prepaid by me in full. Every time I would need to schedule a FedEx pick up I would call FedEx Portugal phone number and get a quote and schedule a pick up. I always prepay with cash and in full. Now they started trying to extract more money from me. Avoid like plaque.

I trusted TNT providing a good service but i was way wrong. They have not only charged 2 weeks in advance for a service to carry out an international shipment Spain to UK of some personal cartoon boxes, btw, they were pretty quick in getting the money in, they didn't show up on the agreed pick up day, they showed up 36 hours later, then they didn't check the details provided and that was their excuse, that they didn't have the right address, regardless they did... and it gets worst. They missed the agreed delivery date - of course - and before even confirming arrival of goods in the UK, they already sent me an email confirming they had already damaged my boxes. For info, they were the personal belongings of my beloved mother who passed away. This is outrageous, they don't provide me with a number i can call to discuss, it is just a 902 that it is not contactable at all outside Spain, and further more, in the emails i have tried to please raise the complaint and they are telling me i have nothing to complain about... and all this in writing! This is outrageous, i don't care about the money but i do care about the personal value of my goods and the very bad treatment this reknown company is giving me. Totally undeserved totally unfair and with damaged goods. Please help me at least spreading the message so people do not get into the same issue as me. Thanks.

Attempted delivery that never happend some of there couriers tell lie seems to be ok by management
Any negative revues are never published
Tnt are a bunch of crooks

Doesn't arrive when they say they will. No effort made to find house in dark and then clocks off at 10 to 6... and then they are closed all weekend. Absolutely appalling service

I was shipped a package by a supplier from china and paid a large sum for shipping express, items (11 packages) were supposed to be in riyadh in 3 to 13 days, were shipped on jan 12th, 2022, it is feb 26th and the items are not here. TNT had shipped one of the packages to the wrong place, i sent a letter to customer service, they answered as if it was my fault, CUSTOMER SERVICE IS untrained, the arab staff i dealt with take no responsibility for their company and blame other divisions, i am an arab and this is very disappointing. If you can find a better service use it, maybe DHL. --i do NOT recommend fedex/TNT.