TNT Express

We paid $175 for express shipping from Canberra to Sydney. It was told I should receive the item on Tues 13th Oct (and the tracking said the same). Since then, I have had excuses of scanning issues, had problems with the internet tracking, and never got our item on Tuesday, even after speaking with 2 separate people. By Wed afternoon, I was told that the 2 separate boxes went on 2 different trucks, WHY?. Received one box on Wed night... and never received the other. So I now have half an item, that I can't do anything with! No idea when I'm getting the rest as I'm still getting excuses and the run around from bad customer service and they won't let me talk with a manager. My son is still waiting on his very expensive birthday present 3 days later.

I send a painting with TNT. The goods were completely destroyed. The pictures speak for themselves.
No refund (even if the transport was insured), no excuses for the worst dispatch I have experienced. Stay away from this transport company!

Worst experience ever. You will become a laughing stock. Trying to understand is useless because they dont have a reason for their behaviour. It just sucks. Terrible service and awful communication, no help, no delivery, no information, and if you call they shut you up like you owe them something. If you can avoid please do. They make you lose your nerves, for stupid things like them doing their freakiing job.
I sincerely hope someone reads these reviews before dealing with these animals.

It is a dead end! They didn't collect the document and it showed as collected in tracking.
I claimed but not managed to access the claim details due to website error. Anyway the compensation is not enough as the document doesn't have any commercial value but it is important for the business. There were several no shows before however managed to cancel and get refund. They used to have chat but not any more so no way to contact them. I will never use them again.

Absolutely appalling service for a logistics company, they have no idea how to handle operations and customers. They are absolutely unapologetic about delaying our package by over three weeks and were downright rude when I called them up and asked to speak to their supervisor to understand the delays and the incompetence showcased by their ground staff who ignored the email with the supporting documents required for customs clearance. We had to send the documents thrice for them to 'receive' it. Stay away - it's not worth the mental stress.

SHOCKING DELIVERY SERVICE
Very stressful time for me and my wife waiting for our passports, waiting nearly a week in the house and worrying. Said they had attempted delivery a number of times but lied as wife was in all week. Checked our ring camera one day, driver took picture of house and drove off. My wife's passport came first and rang her mobile for her to come out to the van to collect it because he couldn't be bothered to walk up our path. Then I had text from TNT 2 days later saying my passport had been signed for and delivered. I panicked and checked with neighbours to see if it was there. Tried ringing office a number of times to see what was happening, just to be kept on hold for hours and then cut off. Eventually managed to get through to a rude customer support member who couldn't tell us anything helpful. Not sure why the government are using this company to deliver such important documents. Shocking service and would definitely not recommend this company at all.

It is so obvious that this is a rubbish delivery service. We saw the driver stop in front of the drive take photo and drive off with message that no one was at home.
They then altered the re-delivery date they we requested to one that they preferred, but we were working.
It is a shame that UK govt is fine for passports to be delivered by this useless company.

Horrible service. Tasked to deliver a 500£+ package they never bother informing the customer that they have arrived. Just left a re-delivery slip for a week later. Called them and the rude lady just said they do not offer a service of informing their customer that they're here! Their emails are automatically flagged as spam by google, but, who in the world sends a delivery confirmation with broken images at 4am!