Un paio di mesi fa, sfogliando internet, ho deciso di iscrivermi a Toluna, sembrava un sito interessante. Ma, tutt'altro, è un sito principalmente di sondaggi, ma se sei fortunato riesci a farne uno alla settimana o due, per tutti gli altri risulterai non idoneo. La paga è molto bassa e per arrivare alla soglia minima di pagamento ci vuole molto tempo
I submitted two $20 Paypal rewards on 22/1/25
Contacted Toluna who apologised but could not advise when payment can be expected. As of 2/3/25 still no payment. So close to 6 weeks outstanding. My solution will be not to use them in future. Other providers give payment within 24 hours.
Hello Tom,
Thank you for sharing your experience with us. We understand how important it is for you to receive your rewards promptly, and we sincerely regret any inconvenience caused!
Our team is actively working to solve these delays and enhance the reward system for a smoother experience. Your feedback is invaluable to us, and we remain committed to continuous improvement.
If you need further assistance or have any additional questions, please don’t hesitate to contact our support team again by replying to their e-mail or via the app, website, or email at support@tolunahelpdesk.zendesk.com.
Thank you for your patience and for being a valued member of the Toluna community—we truly appreciate your support and look forward to improving your experience with us!
Best regards,
Toluna Team
My experience with the Toluna website was based on recommendations from my friends and my manager. I registered on the site, and my first impression was positive. I had always heard about the opportunities to earn money through surveys, so my expectations were high. However, after a few days of being subscribed, I encountered a problem when I tried to log in, as a message appeared stating that my account had been suspended. I felt frustrated and surprised, especially since I had not engaged in any inappropriate activity. I am now wondering: Has the site become inactive? Are there ongoing issues in the site's systems? Or perhaps they have reached a certain number of members? I am looking for answers from anyone who has information about what is happening with them. If you have had similar experiences or details about the current situation, I would greatly appreciate you sharing any information.
Hello Michael,
Thank you for taking the time to share your feedback with us and the community. We're truly sorry to hear about the trouble you’ve experienced!
At Toluna, member satisfaction is very important to us, and so is maintaining the high quality of data we provide to our clients. For this reason, we apply automated quality checks that align with industry standards. It seems that your account was affected by one of these measures and was therefore blocked.
To help with this situation, we kindly ask you to reach out to our support team using the email address linked to your account at support@tolunahelpdesk. Zendesk. Com. Our team will gladly investigate and provide as much information as possible.
Warm regards,
The Toluna Team
I am very disappointed with Toluna, having accumulating 160,000 points, I noticed I could not longer login or access my account and my account has been blocked for doing nothing. I have heard stories and it has finally happened to me. This is really unfair for real. Stop scamming people of their hard earned time. It is really painful after working my $#*! out since last year. I literally did nothing. I'm so heartbroken for real 💔
Hello,
Thank you for taking the time to share your thoughts with us. We are really sorry to hear about your negative experience!
We understand that having your account closed is an unpleasant situation and we regret the inconvenience caused. However, we want to reassure you that the decision to close an account is never taken lightly. Our data quality team conducts thorough analysis to ensure fair and consistent enforcement of our policies.
If you have any further questions or concerns regarding the suspension of your account, please contact our support team. They will be happy to assist you further!
Yours sincerely,
Toluna Team
Overview
Toluna has a rating of 1.2 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Toluna most frequently mention customer service, gift card and enough points. Toluna ranks 369th among Forum sites.
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Ciao Sonia,
In primo luogo, vorrei porgere le mie più sincere scuse per il ritardo nella risposta. Ci siamo appena imbattuti nella sua recensione e apprezzeremmo molto l'opportunità di cambiare in meglio la sua esperienza!
Lanciamo molti sondaggi ogni giorno e ognuno di essi ha le proprie esigenze e i propri obiettivi, per cui se non si appartiene alla fascia demografica del target si viene esclusi. Per assicurarti di non perdere gli inviti ai sondaggi che sono più rilevanti per te, ti raccomandiamo di tenere tutti i sondaggi del tuo profilo completati e aggiornati ogni sei mesi (https://it.toluna.com/interestsurveys); avere queste informazioni costantemente aggiornate ci aiuta ad inviarti sondaggi più mirati, con maggiori possibilità di qualificazione.
Sentiti libera di segnalare qualsiasi tua preoccupazione al nostro team di supporto tramite il modulo di contatto del sito: https://it.toluna.com/contactus - ci piacerebbe sentirti e faremo del nostro meglio per migliorare la tua esperienza su Toluna!
Cordiali saluti,
Mariana
Team Toluna