On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Toluna Reviews Summary
Toluna has a rating of 1.2 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Toluna most frequently mention customer service, gift card and enough points. Toluna ranks 368th among Forum sites.
We monitor reviews for authenticity
I have been a member of Toluna.com for many years. About a week ago I found that I could not sign in or contact Toluna through their website. I have tried to contact through Facebook and through an unrelated email from them. I do not understand why this site will not work for me after so many years. This is good survey site and I am disappointed with their inability to help me.
I have been a member of Toluna for about 10 years. I used to do a lot of surveys on the site but found that I wasn't really earning many rewards because the number of points needed for anything was pretty large. I also found that because I didn't have enough points to cash out, at different time points, some of what I did have would expire so that my balance would actually slide backwards pushing me farther away from a reward. While I used to get survey invitations that would give me large chunks of points, I no longer really receive anything that give me a good amount for a reasonable amount of time spent on a survey. If I am going to spend 20-30 minutes on a survey I expect to get more than the equivalent of about $0.50. It is a good site to make extra money on if you have the time to do a large volume of surveys to get your rewards to accumulate quickly but if you can only take them from time to time then there are probably other sites that you should sign up for as well to maximize the amount you earn to the time you have and not have points taken away from you if they "expire" and you do not have enough to cash out.
I have cashed out a few times now not to mention I won a prize of 2800$ American from them back in 2011. I would have given them four stars but because I won cash from them they get five :)
The surveys are often quite fun and interactive but it is painful how long they take to credit to your account and furthermore when you do redeem for a reward it always takes at least 1 month to receive a gift card, often longer. Why do they not just credit points instantly and send an evoucher code for a reward?
The points earned from surveys come in much faster than previously. Also, if a participant is filtered out of a survey, he still receives some points.
I've been with Toluna for more than two years and it's getting better and better. It now has more payment options including an option to be paid by cheque. The points earned from surveys come in much faster than previously. Also, if a participant is filtered out of a survey, he still receives some points. Great site to earn a few dollars for completing surveys.
Been doing surveys with these people for a while. Finally got enough to get a check, and suddenly I cant log on. I dare say I will never see my check that was pending last time I was able to lob on... WHAT A SCAM!
I keep getting offered, say, 4,000 points to complete a survey only to find that after entering vast amounts of personal consumer history I am being told I did not qualify for it or that my particular user group quota has already been filled. Interesting that I should be told of this sometimes three quarters of the way through for example, a 40 minute survey! Seems to me some very sneaky folk are receiving free market research which they're then selling on to relevant retailers at great cost, no doubt! I'd like to know of anyone who finds this site fair and legitimate!
From the business
Toluna, the easiest way to ask and answer questions and get rewarded for sharing your opinions.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
I am truly sorry to hear this recent experience ruined your experience on Toluna.
All helpdesk communication is carried from our dedicated platform - all our influencers have to do is use the Contact Us form available on our site or the contact feature in the Toluna Influencers mobile app; this will ensure their queries are properly received & addressed as soon as possible (in average within 1 business day).
We'd be delighted to look into this and properly assist you - could you please send us an email at support@tolunahelpdesk.zendesk.com using 'sitejabber review' as subject? Alternatively, you can also choose to share your details here, in a private message reply.
Hoping to hear from you soon,
Mary