I ordered 3 female yearling Japanese Pond Turtles on a Monday and my credit card was promptly charged. I was expecting a fed ex or ups tracking number on Tuesday and delivery on Wednesday. I called and emailed about the order status. It turns out that Next Generation Enterprises LLC (with an out-of-service phone number) runs Tortoise Town.com and turtlestore.com (same contact phone numbers and identical website language.) After an internet search the contact addresses for TortoiseTown.com and TurtleStore.com and are not correct. I thought this was a fake website and that I was scammed.
However, I received an email on Wednesday evening that they needed to wait 2 weeks to ensure that I receive healthy turtles. I ordered yearlings and not hatchlings. Two weeks is insignificant for year old turtles. It sounded as if they were going to send hatchlings. They gladly offered to charge me 20% and cancel the order (which I did.) The error was on their part for not updating their website. Out of stock turtles are listed as "out of stock" and you cannot even add them to the cart. There was no message regarding a delay in shipping. So I am out over a hundred dollars. I ordered turtles they don't have under false pretenses and they charged me a "20% restocking fee" to cancel the order.
So far so good. The little turtle arrived in 24hrs well packaged and in good shape. Will see how she does but the ordering and shipping experience was excellent.
Believe the negative reviews I have a nice dead musk turtle. Scum. I'm not even going to attempt to get my money back from these pieces of garbage.
I ordered mazuri food and cactus pads for my tortoise. I opened the box and the lid was off the mazuri container and pellets were everywhere. What a mess!
Hi, if you just reach out to us through email, we will happily solve this issue for you.
Have purchased three female hatchling to yearling Eastern Box Turtles, one hatchling male Eastern Box Turtles and a pair of Gulf Coast Box Turtles Yearlings. Have a Toad Ranch 4 x 2 x 2 enclosure with Acadia Lights.
The Eastern Box turtles are very friendly. The Gulf Coast Box Turtles are shy.
Tortoise Town is very user friendly. Dealt with Brieanna who is excellent.
Highly recommend TT,
Best,
Cgeyer
They were quick to help me with my tortoise and we now have a healthy tortoise named Taco. It's very much loved.
I ordered a turtle and some supplies from this business on approximately May 26th. June 9th, I reached out to this company by phone, email and Facebook messenger. No reply. I continued to try to reach them and they would not reply. Assuming I had been scammed, I posted a review warning customers of their actions. Within hours of posting the review, I got a phone call from them. They told me that if I take down my review, they would send me the turtle and also refund my money. I deleted my review. Since it has been a bit since I've heard anything from them, I tried to Facebook message them today and they have blocked me on messenger. I also got a text saying my order has been cancelled. I have filed a dispute with my credit card and I am warning everyone out there. DO NOT make the same mistake I made! They will promise you whatever you want to hear but they do not hold up on their end. I am still yet to see a refund and still no turtle. I wonder if I'll get a phone call after this review? Lol A very crappy company! Check google. You'll find more than just this one bad review! I wish I would have.
Austin was a great resource and answered a lot of questions for me being a new owner of a turtle.
They were so easy to work with, and promptly answered any of my questions, both before and after receiving my new tortoise!
It was shipped overnight, lovely tortoise, customer service respond fast, we just loved the whole process and our new tortoise!
Overview
Tortoisetown has a rating of 3.9 stars from 149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tortoisetown most frequently mention customer service, box turtle and great experience. Tortoisetown ranks 1st among Fish Store sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’m sorry to hear your turtle has passed. We do have a 7 day health guarantee in place from the time the turtle is delivered as long as the proper care was given to the turtle. Please reach out to us by email. We look forward to solving this issue with you.