Tortoisetown

We ordered the tortoise at the beginning of June and did not receive any communication about when it would be shipping. After reaching out we were told "when they are ready". The next communication was "here's the shipping details". Thankfully we were home! And it also makes it difficult to schedule a vet visit when we don't have a shipping timeline. We don't know how old she is... just a vague definition. DOB would be good to include.
The tortoise arrived safely. She seems healthy and like to walk and explore!

Summary:
So far, I have had a poor experience with this merchant and I would recommend looking into this site before making a purchase.

Detail:
I purchased a juvenile panther chameleon from this site and after doing some poking around on community forums I was sad to find out this site does not have a great reputation for animal health or customer service.

Within 15 minutes of making the purchase I attempted to cancel, only to realize that's not an option on their site. I emailed the merchant and requested cancelation. They responded later that day indicating that they could cancel, however there would be a 20% "transactional" cost still charged to me. Had this been a credit card fee or something else reasonable, I likely wouldn't have bristled at this. This however struck me as the exact kind of shady dealings I had been warned about with this merchant. With the total purchase price being $342.10, this "transactional cost" would have amounted to $68.24, which, is an absurd cancelation cost, especially when considering the request was made within 15 minutes of original purchase.

Fast forward 2 days to when I receive a shipping confirmation for the canceled purchase. I immediately reach out confirm if this was simply a mistake but was told that the animal had in fact shipped. They apologized for the miscommunication and I was told to simply refuse the package and it would ship back to the merchant and they would then refund me the purchase amount upon receipt of the package. Package was delivered and subsequently refused as per the merchants direction, and I received a partial refund on 8/30. This was not a partial refund because of the 20% "transactional cost" (that has yet to be applied anywhere, from what I can tell), but instead I was charged shipping costs for an order i canceled yet was shipped to me anyway. I have since filed a dispute with my credit card company, we'll see where this all ends.

I any event, I thought I important to share this experience. Hopefully the company makes all of these nonsense charges right, but these things shouldn't have happened in the first place.

Amazing customer service and tortoise was very healthy and she is so adorable I would definitely recommend buying from tortoise town… and they have an amazing setup for the babies. This is what they say :)" Yes we just keep them in 20
Gallon tanks painted sides, deep substrate, plexiglass on side, 10% t5 uvb plus 60
Watt ceramic heater on one end" witch I can confirm and it makes me so much more confident in getting a healthy baby..

Tortoise Town was great to work with. Customer service was wonderful. They were prompt with their responses and answered any questions I had. Once ordered my tortoise arrived promptly. After soaking in some water she was actively moving about her new home!

Got a baby eastern painted turtle for my son. I've never had a turtle, so I called an embarrassing number of times, and each time I'd call, I'd have a new series of questions that I had forgotten to ask before. The guy would answer or call me back every time. He was awesome and so helpful. The turtle was healthy, and we got exactly what we asked for. It was shipped quickly and safely immediately after purchase. We had the turtle in less than 24 hrs. I've got a very happy birthday boy. Thanks again!