Tortoisetown

Ordered my Hermann's tortoise last week and recieved her within a few days. She's active and healthy. Unsure of why there are so many bad reviews, we had a great experience. Do your research and read their website. They clearly state they can't guarantee gender and if there's an issue you have to pay shipping. Not sure why that's so surprising for some folks.

My two new baby box turtles arrived overnight in a heated box last week. We are very happy with the quality of the animals as well as the shipping packaging. We also had some questions and they emailed us right back, offered to check out our habitat if we sent photos to provide even more service. I would 100% buy from these guys again.

I paid for a 3 toe box turtle and received a dead turtle twice! Do not do business with these people………………………………………………………………… hopefully they refund me in full.

Summary:
So far, I have had a poor experience with this merchant and I would recommend looking into this site before making a purchase.

Detail:
I purchased a juvenile panther chameleon from this site and after doing some poking around on community forums I was sad to find out this site does not have a great reputation for animal health or customer service.

Within 15 minutes of making the purchase I attempted to cancel, only to realize that's not an option on their site. I emailed the merchant and requested cancelation. They responded later that day indicating that they could cancel, however there would be a 20% "transactional" cost still charged to me. Had this been a credit card fee or something else reasonable, I likely wouldn't have bristled at this. This however struck me as the exact kind of shady dealings I had been warned about with this merchant. With the total purchase price being $342.10, this "transactional cost" would have amounted to $68.24, which, is an absurd cancelation cost, especially when considering the request was made within 15 minutes of original purchase.

Fast forward 2 days to when I receive a shipping confirmation for the canceled purchase. I immediately reach out confirm if this was simply a mistake but was told that the animal had in fact shipped. They apologized for the miscommunication and I was told to simply refuse the package and it would ship back to the merchant and they would then refund me the purchase amount upon receipt of the package. Package was delivered and subsequently refused as per the merchants direction, and I received a partial refund on 8/30. This was not a partial refund because of the 20% "transactional cost" (that has yet to be applied anywhere, from what I can tell), but instead I was charged shipping costs for an order i canceled yet was shipped to me anyway. I have since filed a dispute with my credit card company, we'll see where this all ends.

I any event, I thought I important to share this experience. Hopefully the company makes all of these nonsense charges right, but these things shouldn't have happened in the first place.

I was ripped off too, i ordered a MALE Eastern Hermann and eight months later a tortoise expertise looked at my tortoise's pictures and stated it was 100% female. Additionally, I was charged $10.00 for sex preference and never received my tortoise calcium vitamins. When I called them, they said they would give me a fifty dollars credit for the next order.

Also, their web site states the tortoises are sold under or over 4 inches only for educational purposes. What a lie, they know damn well we purchased it as a pets.

The bottom line is that I never agreed or signed for those terms. In addition, they do not guarantee the sex selection of the tortoise, however they charge extra money for sex selections.

Google has removed Tortoise Town Reviews - apparently from violations of Google policies. GOOGLE will not allow violations of inappropriate reviews and will remove Tortoise Town's reviews.

I bought a musk turtle, they sent me other kind of turtle with imperfections. They are careless of fixing an issue like this. So if you get something that you didn't order your will be stuck with something you don't want. I had to send multiple emails to get an answer, at the end they only offer 10% for next purchase. Ridiculous for something you didn't order. They only care about making money and not fixing their problems. Save yourself a headache and don't buy from them! Not worth it!

I purchased a turtle in this website in almost 100 bucks in total last week. On Tuesday as the website promised to be delivered, the website will give you a fake tracking number. My shop app and ups website cannot not track the number they gave me because it is an auto generated fake number. The contact info of them are real but no one will answer you! I have tried left messages by calls, and send emails but never is there a single word from them. Now I suspect that all good reviews are generated by inners who might receive benefits. I ask any animal/turtle/tortoise lovers do not trust this website as they will keep going for more money. I will share my experience with other all over my social media to condemn this immortal and deceptive website.