Absolutely terrible company. I've been charged double what I put an order in for, and on top of that, I purchased "expedited process" to get it faster, and still haven't seen anything in 2 weeks!
Have made multiple attempts to contact the company, but they're MIA. Stay far away!
They advertise a low price, but actually steal thousands of dollars when you're not looking.
Please read other critical reviews. I made the mistake of listening to the fake 5 star reviews which cost me a lot of money. They signed me up for Trademark Monitoring without consent after having paid for their services registering it.
This was already an expensive purchase for me to begin with which was hard to justify. They then proceeded to charge me hundreds of dollars every couple of months alongside other charges despite never agreeing to it.
Beware of this scammy company and take your business elsewhere. I'm a new business owner that learned the hard way.
Once I realized they were charging me every month, I simply wanted to close my account with them. I scraped the entire site for a way to cancel and found nothing! Then I tried calling their number only to be told that I had the wrong department. After being transferred to the proper dept, I found the hold time exceeded 2 hours! I decided to go with a virtual callback, and never got one the entire day. I sent an email with my request, and again I was referred to their customer service number. You see the Hell I'm living in? Don't be like me, do some research and handle your trademark on your own as much as possible. (edit: this thing should allow for 0 stars, because that's what Trademark Engine deserves)
The operation is a bit of scam, bait and switch. I had cancelled the order via contact link shortly after signing up over the last weekend. After paying for the standard package, I then noticed in gray finer print that if I do not communicate with them in 7 days I will be charged 275.00 processing. My communication to immediately cancel could not be found, so I was refunded 50% of my purchase claiming that the charge of 75.00 was the cost of running a report. The report means nothing on it's own. I am taken aback by the lack of honesty.
I had some tough time realizing that I made a terrible mistake by trusting this company. But once I started to search for help I got scared of how many people got in the same situation like mine. Thanks to REclaim. Tech who came to my rescue and got me back my funds.We all need to be careful with money
SCAM! If I could give negative scores I would! Go check BBB for yourself. "F" Rating, don't do what I did and trust this company! Do not waste your money or your time. Any good reviews I am convinced are either fake or family members and friends and maybe a couple of lucky changes! Do your Homework! They do not do what they say they will and their guarantee is a lie. There will be more of these tomorrow. Stay tuned. I will be updating this daily to ensure others don't have to go through this! One of multiple charges!
It takes forever to hear back from them. I have had to follow up on one simple request three times. Also, there are so many hidden fees in the application process (which is also difficult to understand). You are better off filing on your own. It also takes a very, very long time to go through the process with them and very small things can cause hang-ups and delays.
Definitely do not use this company…. There are so many other companies that do a better job cheaper…. Website is designed to sign you up to things you don't even want and they will not correct it …. The customer service was just there too be of service to them self …. Horrible experience do not use!
I never write reviews for anything but please do not use this site! Trademark Engine is a a HUGE scam! I had to cancel my credit card to get them to stop charging me! Save yourself the hassle! Do! Not! Work! With them! They are thieves!
DO NOT USE this company. My company filed for a trademark over a year ago and PAID. No one will answer my many emails as to what happened nor will they get back to me about a refund. What a scam! I'd give it 0 stars if that was an option.
Answer: For my first Trademark, I was recommended to use Trademark Engine. That was a big mistake. The site doesn't do any extra work. YOU essentially are entering the EXACT fields that are required on the actual USPTO website and then they simply copy and paste all the fields on the USPTO website for you. I am NOT kidding - you can literally go and check both sites. You are paying $99 to Trademark Engine for just doing this. Oh and BTW, their nonsense about 'Researching to see if the TM is taken" is literally a 5 second job on the USPTO website. You just need to enter the Trademark term that you want in the search box (TEAS) and see if it has been taken. They make it sound like it is something massive. Besides this, they actually had the nerve to over-charge me. So they charged their fee and they charged me $275 to file with the USPTO (the USPTO filing fee). It was only later, when the USPTO sent me the email confirmation, did I realize that the actual cost was only $225 - so they happily charged me $50 extra. These people are scam artists and they refuse to talk to me about this or answer emails. I have filed a dispute now with my card (who told me that they will get the refund soon). Stay away from this company and file yourself.
Answer: They keep charging you for a subscription you do not sign up for.
Answer: My first dream business has turned into a nightmare. It feels like someone else is just making money off of whoever enters that hook without actually helping business owners who are looking to create a unique brand. The trademark registration process is misleading, and it seems like they are taking advantage of people. Many people don't understand how the process works and end up paying a lot without any guarantee of approval. I am one of the people who now need to cancel the whole position, and it is bitter business now.
Answer: No, i got scammed here. This whole operation is a scam.
Trademark Engine has a rating of 1 stars from 127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trademark Engine most frequently mention customer service, credit card and application process. Trademark Engine ranks 28th among Trademark sites.