Trademark Engine

They sent me through a rabbit hole and hurdle after hurdle to ultimately realize this simple trademark renewal was turning into a massive production because of their incompetent team which is made up of all outsourced Filipino call center reps that are completely USELESS. I placed an order for a trademark renewal and uploaded the required documents within minutes and it took them 33 days to get back to me - THIRTY THREE days. Due to their delay, conveniently the day day is when the timeline expired for me to not have to pay an additional fee to the government for being past the grace period. They dragged their asses, cost me more money, and an immense amount of stress and frustration yelling at call center reps that could not do anything. Hours on chat, the phone, and email ultimately to end up disputing the charge with my credit card company and having to file locally with a real attorney. SAVE YOURSELF THE HEADACHE and use a real attorney. Using Trademark Engine was such a mistake.

Their system is not user friendly. There represents refuse to help even when errors made could have been avoided if their system was better. They simply have fields you feel out and charge you for that. Not worth it at all. I paid for several services and they wouldn't show in my plan. Then when I paid for assistance with the office action request they were equally unhelpful. Save yourself time and use legal zoom or a lawyer who specializes in trademarks.

Trade Mark Indian (Engin) TME screwed up my filing due to a revolving door of employees at their so called business. TME missed the fact that I wanted to trademark my logo art which included my business name.
These misguided bozos took my money & filing fee upfront and I lost over $300.00 dollars.
Consumers beware! TME claims to be a specialist; but their mistakes may have cost me a chance to
Fully register my logo trademark of many years! I am completely disgusted with the fact that they would not
Provide a make good on their mistakes; and too many employees trying to play "office!" Contact all local
Media and have they investigated now!
Signed / Pissed off Customer!

Be careful!... when you are filling out application they ask if you want "Monitoring", I elected NO but what they don't tell you is that they automatically put it on even when you say NO and after the first 30 days of the "Free Trial" which you are unaware of because you said NO they then Bill you $175 per quarter $700 per year. So if you miss this charge on your statement they won't refund. When asked where the policy is regarding this on website, they claim they send email and then when asked they say they don't have copy of email... they have no answer... very deceptive company

An overall smooth and clean process with them.
But should you need to talk to someone, you can forget it.
No one returns a call. While I was in middle of the application process, I tried to get a quick answer on some questions, their chat is bots, and the live ppl their can simply not answer your questions.
Left them several voicemails, but my call was never returned.
After waiting for 20 minutes on hold (with a countdown of 9-8-7 ppl in the queue before me...), I reached the message that no one is available, I left a message, but of course, no one ever returned my call.
(and btw, terribly annoying and loud hold-music, but try to lower your phone volume, you'll not hear when someone picks up, annoying is an understatement, don't believe me, try it for yourself...).

Yes, they have a cheap price, but pay a few dollars more and enjoy a respectful customer service experience.

I'm into the second hour of trying to cancel my subscription with them, I thought I'd done this previously but they don't process online cancellations and there were two parts - an annual and quarterly subscription - when the annual was cancelled they left the quarterly running and every time I get through to 'billing' the call drops and I have to start again. Avoid them.