My order has been shipped by the seller on October 27th from the UK to Croatia. It's been more than a month now and it still hasn't arrived. Transglobal Express is avoiding to confirm the location of the shipment and are giving false allegations when it will arrive. The order tracking doesn't work. Every time I try to contact them they politely ask for an additional 48 hours to get an update on the shipment. They always come back with the same dishonest reply.
Stay as far away as you can from this company!
On Tuesday, 25th October, we organised and paid £35 for a courier service of some documents from Buckinghamshire to Somerset West, South Africa, you saying it would take 2 to 3 days. The A4 envelope was collected the next afternoon, (26th) and delivered only today, Tuesday 14th November - a full 3 weeks later! The online tracking indicated it had been sitting in Dartford for more than a week, then eventually was sent to Charles de Gaulle, and then on to Schipol and finally arrived in Capetown last Friday, and delivered today. This would appear to be shocking service, despite us chasing it up 3 times telephonically and getting pushed around with no specific details as to the reason for the delay. I would like a proper explanation as to the reasons for this poor service and compensation.
I'm sorry but our office is no longer quoting you. We've quoted you quite a bit over the last year and have had very few books. It's taking up too many resources therefore we're going to have to decline your business. I'm very sorry but we wish you the best.
My parcel arrived beaten up with a 37cm cut through one of the boxes. Not only did some of my valuable items arrive broken, but the insurance I bought from Transglobal Express turned out to be completely worthless. They refused to pay a penny for the broken items. I feel doubly cheated and would never use them again.
No knowledge of customs, documentation or rules and regulations. Be ready for no assistance from the company in case of any issues. The shipper needs to have all the knowledge about international shipment, since Transglobal will advise only on money part. My shipment is stuck and the company refused to offer any help for same. Pathetic service!
I've been a customer for 10 year and I can honestly say this is the worst shipping company in the world. Goods arrive damaged and a they do is hide behind terms and conditions and refuse to accept there moral responsibility that they have damaged my property and refuse to refund or replace. Do not use Anna
Do not use this company. Tried to send a parcel to Bali, there were insanely huge charges to get it out of customs on the other end-£1000+ so we are still trying to it returned to sender. This has been going on for a month & costing money at customs every day. We've done everything they have asked but its still not sorted, either they or DHL are lying. Humongous amount of stress involved & they simply do not care. They don't seem to actually be able to do anything either.
Lost parcel after a month
After numerous phone calls am getting no where just fobbed off.
The opperator blames everyone but themselves.
Promised call backs dont happen
Promised updates dont happen
Wont ever deal with these rip off merchants again.
I paid $50 for a photocopy of the back of a pinball machine glass when it was sold as being a replacement for pinball machine glass. It would have been a fairly decent at the price I bought it for what they sent me was about a a ten-cent photocopy that was laminated completely useless for what I was trying to do and quite obviously fraudulent complete garbage my $50 would have been more useful as toilet paper
My mum arranged a package for collection, they failed to collect on the arranged day. They eventually collected them the parcel didn't turn up, it was only going from U. K. to Jersey but 5 days later had not arrived. My mum had to call them three times before they told her that the parcel was still in the warehouse as DHL had not collected. Still waiting for this package.
Overview
Transglobal Express has a rating of 1.4 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Transglobal Express most frequently mention and customer service. Transglobal Express ranks 364th among Shipping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members