Transglobal Express

After phoning to book a delivery, then being referred back to the website to make an account I didn't want or need first, I phoned up again to book the delivery. The person I spoke to kept saying the wrong date. Even though I kept correcting them and clarified the details at the end of the conversation, guess what? They tried to collect my package on the wrong date. When I phoned up to sort this out, staff were un-helpful and ill informed. They said they would call me back, guess what? They didn't. I rang them AGAIN only to be patronised by the supervisor this time, who wanted to split hairs over how they booked "collections" not "deliveries" and couldn't understand that trying to collect my parcel on the wrong day was a problem.
All in all the most painful experience I've ever had sending a parcel. First and LAST time using Transglobal Express.

Terrible service. Booked a collection for a Monday, no courier showed up. No courier showed up Tuesday either, or halfway through Wednesday afternoon so I called up to find out why. They told me that their system does not monitor the collections and does not automatically rebook missed collection! So promised it would be rebooked for the Thursday, as now too late for Wednesday, but of course, no show again, or Friday.

Cheaper courier service, but this is obviously why, you get what you pay for.
Arranged FedEx now instead!

Absolute disgrace! Been waiting in all day for my parcel to be picked up just to be told that the driver has gone home and won't pick it up!

I was awake since 8 am, received a phone call at 10 am saying that my parcel would be picked up between 12 and 5pm. At 4:30pm I called to see what was going on and to make sure that the driver was still coming. I'm then told that the driver tried to pick it up but then left. I was then assured that my parcel would be picked up within 2 hours.

I then receive a phone call saying that the driver would not infact accept the job and that they would only come back on Monday. I leave on Sunday so what am I supposed to do with my parcel?

I was told to go to a depot over 1 hour away by taxi. Is this a joke?

Hidden charges, very poor service, scammy business, be careful. We have been using their services to ship many parcels to USA (10-20 monthly) for number of months, now after 8 months since shippment they come back to us with some warehouse charges that were charged by UPS due to some tiny information lacking on commercial invoice. All contact information were provided ( 2 x phone numbers, 2 x emails) no one UPS or Transglobal made any effort to contact us. It was us who contacted them when we have noticed that it takes too long for shipment being delivered and we have provided information ASAP. Now it is not possible for us to raise dispute to Transglobal as they are only re-invoicing and UPS would not talk to us as charges are for Transglobal. Massive failure and lack of trust. I would not recommend for company shipments

This Disgraceful company just want to hold my friend's retired parents to ransom for £100. They tried to charge £100 via TNT for the delivery of their own possession that was of next to no value. Now they want £70 because the recipient refused to pay for the scam delivery as it has been with TNT for too long and they want an extra £20 to skip the item or they are just going to debit it from a retired person's account.

DO NOT get caught up in their scam charges once the parcel has been collected.

RE: TNT Shipment Alert / TP-******* Urgent

I contract Transglobalexpress services to send 13 parcels from the UK to Spain.
The boxes arrived externally damaged and they broke my printer. I started a claim and they refused to refund the money (only 40 pounds) because I couldnt provide a photograph of the internal packaging. I didnt know the printer was broken until I connected it to my laptop to print a document and I realized it was internally damaged. I had taken a few pictures of the boxes (externally) just in case, but I threw the boxes away as I thought the printer was not damaged. This was not enough as I didnt take a photograph of the internal packaging. It is ridiculous. I had an insurance covering 1800 pounds (actually for nothing).
I spent my time and money calling the customer service (almost a week of emails and calls) and then they are not able to give me the money (only 40 pounds).
Never again with Transglobalexpress.

This company smashed items we had kept for 30 years since we were married. We marked very box fragile and stated that they were ceramic content in the main but nearly all of a 10 box consignment arrived smashed. It was ll packed in bubble wrap and quite a few items in their original boxes. They even snapped the legs of a slow cooker we sent. If you are ever thinking a using this company DON'T, just take a sledge hammer to your sentimental items and save yourself alot of money. They blamed the courier who they employed which is disgraceful and offered us 8 pound in compensation which I told them to keep. DON'T EVER USE THIS COMPANY

I attempted to get 1 small pallet delivered for my business, this was to be the first of many but I will not be using this service again. The pallet was to be delivered via DHL, I had to keep chasing it as it had not been delivered. Every time I contacted Trans global express I was told they would investigate, but again it was ME who had to keep contacting them rather than them keeping me informed. Finally after 3 WEEKS I get the original pallet back after no attempt to deliver it! Terrible service and customer experience

A one star rating is already far too high. One of the worst experiences that I have witnessed. I requested my personal belongings be shipped from London to Singapore and used TransGlobal in combination with TNT and what an awful decision that ultimately was. The shipping arrived absolutely trashed. The word trashed was used by two of their own staff, not myself, just to highlight the condition on arrival. The first part of my shipment arrived (they lost one item initially) with boxes damaged, ripped and clearly been handled without any care what so ever. It was therefore no surprise to establish that a number of items were broken and damaged; some of value, pictures, frames etc, and others that whilst no value attached, held greater sentimental value noticeably those provided by a deceased family member. The final part of my shipment was eventually located, shipped and arrived broken. The customer service teams at both companies have been woeful. I have requested compensation for damages as well as a refund for the complete lack of service. After weeks of being played against one another, I was offered £50! This was insulting. The staff have been rude, have lied and been unhelpful throughout. As others have stated, the insurance is worthless, the service is appalling and a complete lack of morals. I am continuing to follow up regarding compensation, but my advice is to stay well away from both of these companies. I gave my personal items in good faith and this was utterly betrayed.