Transglobal Express

A one star rating is already far too high. One of the worst experiences that I have witnessed. I requested my personal belongings be shipped from London to Singapore and used TransGlobal in combination with TNT and what an awful decision that ultimately was. The shipping arrived absolutely trashed. The word trashed was used by two of their own staff, not myself, just to highlight the condition on arrival. The first part of my shipment arrived (they lost one item initially) with boxes damaged, ripped and clearly been handled without any care what so ever. It was therefore no surprise to establish that a number of items were broken and damaged; some of value, pictures, frames etc, and others that whilst no value attached, held greater sentimental value noticeably those provided by a deceased family member. The final part of my shipment was eventually located, shipped and arrived broken. The customer service teams at both companies have been woeful. I have requested compensation for damages as well as a refund for the complete lack of service. After weeks of being played against one another, I was offered £50! This was insulting. The staff have been rude, have lied and been unhelpful throughout. As others have stated, the insurance is worthless, the service is appalling and a complete lack of morals. I am continuing to follow up regarding compensation, but my advice is to stay well away from both of these companies. I gave my personal items in good faith and this was utterly betrayed.

Shambolic and wretched experience. Do NOT use these guys. Their promises are as poor as their service. I entrusted them with urgent legal documents for delivery to the USA via DPD and DHL which are their recommended service providers. I was given a delivery date only to find out that FIVE DAYS LATER the package hadn't even left the UK! In fact it had traveled precisely 125 miserable miles. Transglobal did their best to deny I'd been given a date and deflected all the blame to DPD, but still had not provided a single message about the delays, no warnings, no action, no compensation NOTHING. Choose another company.

What a disappointment, I sent a parcel to the USA over a month ago and am confident in the sizes I gave for it, I even added a cm all round so I was safe - or so I thought.

Four weeks after the parcel was delivered, with no way to physical check the measurements now, this company are demanding an additional £50+ claiming the parcel was 9cm larger that I measured it at. They will not give me any proof of the size they measured, but insist if I don't agree then I have to give them photographic proof with a tape measure and the shipping documents next to it - how can I do that when it left me a month ago!

They had every opportunity to provide me with this very same proof when they claim it was realised it was a different size, but they did not, so although they could have proven this one way or the other, they chose not to, and now expect me to hand them £50+ for their incompetence.

You just can't trust these guys, use another company and save yourselves the grief of Transglobal rip off.

TP-*******

My partner and I recently relocated to Australia and we shipped his tools from the UK using this company as he is a mechanic and got a job in a car dealership here in Sydney.

We have never experienced such shocking customer service in our entire lives. Our shipment wasn't collected on the day of collection because we were told that nobody was at home. This is complete rubbish as we took a day off work to make sure someone was home and nobody turned up.

After arriving in Sydney, a good two weeks had passed after the expected delivery date and there was no communication between us and Transglobal so we decided to chase them up using our UK phone (which cost us a hell of a lot of money). We were told that the paperwork that was originally placed on our shipment had "fallen off" and this caused a delay of an entire month.

Here's the most shocking part - because this paperwork was missing due to their carelessness, we were billed with $1,000 in duties and taxes which we had no choice but to pay in order to receive my partner's tools that he needs for work purposes.

The communication was the worst we have ever experienced please do not waste your time or money on them.

Terrible customer service and misinformation - I spoke to several customer service representatives, firstly I was given the wrong flight information. I had to call multiple times to inquire about the flight, and they said they had done us a favour for swallowing up the cost - whereas it was their fault to start off. Secondly, they told me and my parents completely different things. Thirdly, they got names wrong on the flight and addresses mixed up. And lastly, after speaking to several people at different times, they all failed to provide important information from me that was necessary for the luggage to get through customs - essential information that should have been presented to me clearly and explicitly. After calling them up to complain several times, explaining the situation - they refused to provide any compensation whatsoever - they didn't take any responsibility at all and the manager didn't even have the decency to come to the phone to speak to me, despite being extremely frustrated by this ordeal. Shameful behaviour, inadequate customer service and a total lack of understanding. I don't complain often or write reviews, but this has totally crossed the line.

Beware, do not use it you value your items.

I sent a package with transglobal on a next day delivery service. Paid for a premium service to make sure there are no issues. Further to that I paid additional insurance fees to cover the item as it was valuable.
This item was due to be delivered on the 22nd. Its was not and has not since then.
The last scan for the item on tracking was arrived at destination depot on the 22/12 and never updated since then. Clearly this was stolen by a member of staff.
I have spent many hours and countless emails communicating with transglobal and it is clear they have no intention of resolving this issue. Excuse after excuse. Many times I was told that the item would go out for delivery but that never happened.
Even worse when I asked for compensation and to be reimbursed for the lost item in on of the emails I receive the following response:
"we can review this for compensation once this has been delivered."
Basically what they are saying is that as long as it has not been delivered I will not be compensated and so I will never be reimbursed under the insurance. What kind of backward policy is that? The whole purpose of taking out insurance is to cover you for the full value in the case of loss or theft.
Transglobal have not delivered, nor have they returned the item to me. I have not been paid back under the insurance either.
I am £1309 out of pocket plus on top of that the cost of shipping and insurance paid to them plus countless waited hours trying to get them to resolve this issue without success.
Looking at previous reviews I see this now seems to be a regular occurrence at transglobal.
Be aware and avoid them at all costs!

I had a parcel collected in the uk on 3 June and sent to Europe I booked the economy service and paid (£53)online to Transglobal Express.
The DHL collector didn't mention the need to download a label but produced his own label, selecting (without asking) the fastest (most expensive) service. I now have an extra of £81 which is either the extra amount or a charge for DHL on top of the original £53.
The parcel - which wasn't urgent at all - in fact took 17 days to arrive, far longer than even the economy' service - I believe due to the lack of information entered on the new label (perhaps in his hurry to get away with the scam)
I would advise you NOT to trust Transglobal Express... I will be fighting their charge and will publish the outcome here. If you have also been scammed please add a review here to warn others.

I know it's a small amount but I believe I am being scammed by someone in their system and don't want to let them get away with it so easily as just to send me a threatening letter and email demanding the extra charge by 25 July.
It seems I'm not alone in thinking that this company is a scam... has anyone tried to sue them? Would anyone be interested in forming an action group to do so? They deserve to be exposed before others suffer.

I ordered an international courier service on the 1st May; everything went well.
Printed & prepped the package & waited.
The courier service (UPS) failed the pick up, so i called TransGlobal to enquire; they found all types of excuses for UPS but rebooked for the next day.
I had faith & waited but the next day was even worse; they didnt even bother to call to lie. Just silence.

When i called TransGlobal, i was met with more excuses; no effort to resolve the situation.

I happily canceled & took my business to IPostParcel

The only good thing about TransGlobal is that they refunded my money within a few days but then again, thats down to the Bank, so i guess theres noting good about them.

STAY CLEAR

Steer clear, ONE STAR IS TOO MANY this company is totally dishonest, Sent a parcel with them, which I also insured, they would not pay out when the parcel was delivered broken, they dragged the claim out for over 4 weeks, and then when the parcel was returned to me through PayPal/ ebay returns (as not as described as it was broken) they said that they do not pay out on parcels once they leave the original destination, absolutely disgusting service, steer clear
Update, I see they have replied, but this still doesnt solve the problem, I insured the parcel, you took my money, and delivered it broken, absolutely disgusting service, not only have I lost the goods but I paid for insurance I NEVER RECIEVED, delivery that was well below sub standard, and then I had to pay return postage,
DO NOT USE THIS COMPANY