Overview
TravelUp has a rating of 3.2 stars from 1,564 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention best price, easy process and hotel room. TravelUp ranks 10th among Discount Travel sites.
Instant Feedback
Very bad service
I booked the ticket and in confirmation email my name is wrong, even i put the correct name, they just change the name for charge the payment. I contacted with customer support within 5 minutes but they said we can't do anything, you can cancel your ticket by paying £200. And charge me £200 for cancellation within 10 minutes
BEWARE of the TravelUp cancellation policy of 10% penalty fee booked through a website listed by Trivago. TravelUp deducted $229.10 from my $2,395.79 (10%) b/c I cancelled my hotel stay 55 minutes after booking it. There was no grace period and no "one time" waiver.
In their confirmation email they referred to the TravelUp "Terms & Conditions" policy, and specifically the cancellation penalty fee. This confirmation email was sent after a purchaser "clicks" send to allow payment. It makes NO SENSE. After a day of calling & emailing TravelUp, their only responses came through email, that they were sticking to their policy. I told them I was going to leave a poor review. Terrible customer service & typical of an English company to not waiver.
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Good evening, Tristan.
Thank you for the 5-star rating.
We are here to serve you anytime.
Regards,
TravelUp
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Aldermaston, Berkshire, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Jaremiah.
Thank you for taking the time to leave us a review.
We appreciate your feedback and are sorry to see that your experience with TravelUp was only satisfactory.
We strive to provide exceptional service and create memorable travel experiences, and your insights are invaluable in helping us improve. It would be helpful if you could share more details about your experience—what you enjoyed and what areas you think we could improve. Your feedback will assist us in enhancing our services for future travelers.
We’re here to listen and learn, so please don’t hesitate to reach out if you’d like to discuss your experience further. Thank you for choosing TravelUp, and we hope to have the opportunity to serve you better in the future.
Best regards,
TravelUp.