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Traveluro has a rating of 1.2 stars from 428 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Traveluro most frequently mention customer service, credit card, and hotel room problems. Traveluro ranks 448th among Hotels sites.
This company does not typically respond to reviews
I used this site to book a local hotel about 5 days in advance. It was a great price, but non refundable. I didn't think much of it at first, but ended up googling reviews about the site since I hadn't used them before. There were so many bad reviews that my anxiety got the better of me. I ended up emailing them right away asking for further confirmation and any type of guarantee that the booking went through. They responded a few hours later saying they confirmed with the hotel and sent me the hotel's confirmation number. They also sent me a text with a special "VIP" phone number to call if there were issues (the number was indeed different than their regular number). When I got to the hotel, check in was completely smooth! Not a single issue! I was in shock that I somehow managed to get a room in a 4 star hotel SO steeply discounted, especially from a site that so many were calling a scam. That being said, I'm not sure I would use this site to book anything outside of the country, or even outside of my state. The other negative reviews still make me wary. I'm giving them 4 stars for a couple reasons. 1) I have 3 separate confirmation numbers from them, and only one actually matches the hotels confirmation number format, and 2) they seemed to respond to emails rather quickly, but they included numerous grammatical errors and were rather vague, didn't help much to soothe my worries.
SCAM SCAM. Went to hotel on the day and traveluro hadn't sent our booking to the hotel at all. Called customer service with international number with huge roaming cost and was told it would be rectified. Called again & Was told twice that an agent would call me back but no result. Stuck at hotel for last 3 hours waiting for their response. Not sure if I book another hotel in higher price now and have to follow them up for refund. Better to avoid them.
I would never advise anyone using this site. Customer service is non-existent. Not much cheaper than working directly with hotels. Definitely not worth the very little savings they offer.
I made a reservation, only to have it canceled an hour later with no explanation. Then when I tried to rebook, the rates had increased. I tried to book again only to find out that room was no longer available. When I once again tried to book, the room was once again available but at a different rate! I then tried to exit as the process was sketchy and totally unprofessional. I never received a purchase confirmation before leaving, but found a NON-REFUNDABLE confirmation in me email. Do not use this company!
Products used:
Hotel Booking
Got an email cancellation THE DAY OF my trip. I called the hotel to see what could be done and they had NO INFORMATION about my stay. My room was never even booked! I ended up having to pay double the price than the original rate for a last minute reservation, forcing me to re-budget at nth hour for my entire vacation. NEVER AGAIN!
Booked a hotel stay. Tried to cancel before free cancellation period is up. The "Manage booking" button doesn't give you "Cancel" option, instead, it gives only 3 options: Send confrimation; Send receipt; View price detail. So I called customer service that I found by googling. Guess what? Automatic disconnect after long hold. I had to call my credit card company to dispute the charge and leave a record of my calling time which is before free-cancel deadline.
Tip for consumers:
This is not an honest business.
I became I'll and had to reschedule, not cancel. I call, I wait, they hang up... I stopped trying after 30 tries. I will never use again!
Tip for consumers:
I feel like I've been scammed!!!
Products used:
Hotel booking
Biggest scammers. Zero customer service. No support. Just a money-making website with no customer support and satisfaction. Listings on the site are all with fake pictures for hotels. Website never checked the authenticity of the hotels before or after listing on their platform. Above that not providing any support if the customer gets cheated on.
Tip for consumers:
Please start gaining customers not just making money. Stop fooling around customers.
Products used:
Booked a Hotel.
Do not use worst place to book a room online horrible service and won't help when you have a problem. Booked a room went to the motel they couldn't find our room and we Couldn't get a refund or anything seems more like a scam than an actual website.
Do not book anything with these scammers they will rob you of your hard earned money!
Book a simple hotel in my city and they said I didn't change the country code?! When I had proof I did! They would not refund money or reimburse the difference from American funds to Canadian
Absolutely worse ppl to deal with
On your blasted website, you promised me a fully refundable booking with free cancellation. Since then, I've been trying relentlessly to cancel my booking, only to hit a wall every single time. Today, which happens to be the booking date, I still haven't been able to reach Traveluro.com on their customer care number for assistance with my cancellation. This is outright FRAUD! If I had known about this level of pathetic service and deceitful information just to lure unsuspecting customers into booking, I would have never chosen your sorry excuse for a booking platform. I demand my full refund immediately, and let me tell you, the mental distress this has caused me is beyond measure!
Products used:
While booking it did say full refund but no refunds were given and the worst is you cannot even reach out to their customer service
We booked online with them but they changed the date that we requested and after booking when we realized they refused to give us a refund! Scam site…we called our credit card company to dispute the charges.
Products used:
None
This site is trash got a non refundable room at travel lodge turlock and walked in it literally 10min and found it being infested with roaches called travulro asking for refund and they refused there thiefs don't use them there's plenty of sites that give u ur money back if it's cases like this no one should stay in a hotel that's infested gross
Do not book with this company. They work in the hospitality business and they have the worst customer service. I will never use them again. If I could, I would give them a 0.
I attempted to cancel my booking more than 48 hours in advance and they would not try to assist at all. They would not issue a credit for the future. It is a family emergency and they are not very flexible even 48 hours in advance.
They did not have a problem charging my credit card, but they had a huge problem issuing payment to the hotel when I was checking in. It was so hard to contact their customer support. I waited for a long time. I had the hotel charge my stay on my credit card because Traveluro could not fix the issue.
Travelero essentially robbed me blind. I bought the hotel room for the wrong dates and requested. They corrected the dates. I got an email saying that they were unable to correct the date. And then somebody did correct the date long story short. I was informed I would not get a refund. And they would not honor the original date. That will tell her was booked. This company robbed me of $120. Steer clear do not ever do business with this company.
DO NOT USE THIS BUSINESS! I wanted to exend my stay by a day at hotel, but accidently picked the wrong week on their website. I called them immediately and they said they could not switch the day. What a joke. And they would not let me talk to a "supervisor". Terrible business.
Do not book w this company. They legit took my money. I called the day of for an early check inn and the hotel don't have my reservation and they are full. I have been calling and emailed for over 5 hours and I can't get anyone to talk to.
Tip for consumers:
Fake company
Traveluro site said electric vehicle charging was offered at the motel but when I arrived it was not. The Motel said they would approve a refund as long as I requested the refund through Traveluro. Unfortunately, it's impossible to reach Traveluro. I've called several times and either I'm on hold indefinitely or it goes straight to a busy signal.
Booked a hotel through this site. Hotel had bugs, mold and filth. Tried to call the number given for customer service and could not get through for 2 days. Finally got someone and they would do nothing for me, told me you can't cancel a reservation even if hotel is bug infested. Shared pictures and they did NOTHING.
Products used:
Booked a hotel through this site.
Please, do not book with this company. They will steal your money. When they need to refund you, they won't answer your calls & will lie that they are working on your refund when they finally answer an email. Scammers big time! They owe me almost $500 & have been trying to get it from them for the last 3 months. DON"T GIVE THE YOUR MONEY! I wish we had an option for negative 5 stars because that's what they deserve!
Do not use this site it's definitely a scam site. They lie to your face, they will not cancel your reservation and will not give you your money back. What a shame. Once again do not use this site it is definitely a scam
Tip for consumers:
Scam scam they will take your money from you
Products used:
Hotel reservations
This was a terrible experience. I bought a hotel room thinking it was for the night but Google have a date set to the following month instead of the month we were in. (February instead of January to be specific) I've called multiple times and explains what happened and why I didn't get the insurance because I thought it was for that night and the went on and on about how the website is set up and how I didn't click the box for insurance blah blah blah.
I understand what I did, but people make mistakes and their customer service was the worst customer service I've ever had.
They did not refund me and I will never be using this company again. Do not recommend
This portal is a scam. Although they advertise their vouchers as total cost, destination hotels will add additional fees that are not covered by traveluro adding up to 30% of the total price. Nowhere in their website or terms is this mentioned. Avoid
Tip for consumers:
They also offer some vip hotline which does not exist
Products used:
Hotel stay in Coral Gables Florida
Traveluro and their parent company holisto will not answer their phones and finally it will simply dissconnect on you. Email them at *******@holisto.com and repeat email over and over with your phone number…their insurance is a scam, do not purchase it. BE WARNED! Just see the number of times I had to call!
Tip for consumers:
DO NOT USE THIS SERVICE FOR ANY REASON. JUST PAY A LITTLE MORE FOR YOUR HOTEL. TRAVELURO LIES!
Products used:
Even though I purchased travel ins and then got sick, I’m not getting a refund or even a return call.
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