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Traveluro has a rating of 1.2 stars from 428 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Traveluro most frequently mention customer service, credit card, and hotel room problems. Traveluro ranks 434th among Hotels sites.
This company does not typically respond to reviews
I booked a hotel on Traveluro for a cheaper rate. I later found this review and was worried about the legitemacy of the service. In the end, all worked out as expected, so it's not all bad.
SCAM SCAM. Went to hotel on the day and traveluro hadn't sent our booking to the hotel at all. Called customer service with international number with huge roaming cost and was told it would be rectified. Called again & Was told twice that an agent would call me back but no result. Stuck at hotel for last 3 hours waiting for their response. Not sure if I book another hotel in higher price now and have to follow them up for refund. Better to avoid them.
Booked a hotel stay. Tried to cancel before free cancellation period is up. The "Manage booking" button doesn't give you "Cancel" option, instead, it gives only 3 options: Send confrimation; Send receipt; View price detail. So I called customer service that I found by googling. Guess what? Automatic disconnect after long hold. I had to call my credit card company to dispute the charge and leave a record of my calling time which is before free-cancel deadline.
Tip for consumers:
This is not an honest business.
Date of experience: March 3, 2024
I became I'll and had to reschedule, not cancel. I call, I wait, they hang up... I stopped trying after 30 tries. I will never use again!
Tip for consumers:
I feel like I've been scammed!!!
Products used:
Hotel booking
Date of experience: April 22, 2024
Biggest scammers. Zero customer service. No support. Just a money-making website with no customer support and satisfaction. Listings on the site are all with fake pictures for hotels. Website never checked the authenticity of the hotels before or after listing on their platform. Above that not providing any support if the customer gets cheated on.
Tip for consumers:
Please start gaining customers not just making money. Stop fooling around customers.
Products used:
Booked a Hotel.
Date of experience: March 6, 2024
Do not use worst place to book a room online horrible service and won't help when you have a problem. Booked a room went to the motel they couldn't find our room and we Couldn't get a refund or anything seems more like a scam than an actual website.
Date of experience: March 1, 2024
Do not book anything with these scammers they will rob you of your hard earned money!
Book a simple hotel in my city and they said I didn't change the country code?! When I had proof I did! They would not refund money or reimburse the difference from American funds to Canadian
Absolutely worse ppl to deal with
Date of experience: February 24, 2024
On your blasted website, you promised me a fully refundable booking with free cancellation. Since then, I've been trying relentlessly to cancel my booking, only to hit a wall every single time. Today, which happens to be the booking date, I still haven't been able to reach Traveluro.com on their customer care number for assistance with my cancellation. This is outright FRAUD! If I had known about this level of pathetic service and deceitful information just to lure unsuspecting customers into booking, I would have never chosen your sorry excuse for a booking platform. I demand my full refund immediately, and let me tell you, the mental distress this has caused me is beyond measure!
Products used:
While booking it did say full refund but no refunds were given and the worst is you cannot even reach out to their customer service
Date of experience: February 28, 2024
We booked online with them but they changed the date that we requested and after booking when we realized they refused to give us a refund! Scam site…we called our credit card company to dispute the charges.
Products used:
None
Date of experience: February 17, 2024
This site is trash got a non refundable room at travel lodge turlock and walked in it literally 10min and found it being infested with roaches called travulro asking for refund and they refused there thiefs don't use them there's plenty of sites that give u ur money back if it's cases like this no one should stay in a hotel that's infested gross
Date of experience: March 2, 2024
Do not book with this company. They work in the hospitality business and they have the worst customer service. I will never use them again. If I could, I would give them a 0.
Date of experience: March 19, 2024
I attempted to cancel my booking more than 48 hours in advance and they would not try to assist at all. They would not issue a credit for the future. It is a family emergency and they are not very flexible even 48 hours in advance.
Date of experience: March 1, 2024
They did not have a problem charging my credit card, but they had a huge problem issuing payment to the hotel when I was checking in. It was so hard to contact their customer support. I waited for a long time. I had the hotel charge my stay on my credit card because Traveluro could not fix the issue.
Date of experience: February 24, 2024
Travelero essentially robbed me blind. I bought the hotel room for the wrong dates and requested. They corrected the dates. I got an email saying that they were unable to correct the date. And then somebody did correct the date long story short. I was informed I would not get a refund. And they would not honor the original date. That will tell her was booked. This company robbed me of $120. Steer clear do not ever do business with this company.
Date of experience: February 23, 2024
DO NOT USE THIS BUSINESS! I wanted to exend my stay by a day at hotel, but accidently picked the wrong week on their website. I called them immediately and they said they could not switch the day. What a joke. And they would not let me talk to a "supervisor". Terrible business.
Date of experience: February 29, 2024
Do not book w this company. They legit took my money. I called the day of for an early check inn and the hotel don't have my reservation and they are full. I have been calling and emailed for over 5 hours and I can't get anyone to talk to.
Tip for consumers:
Fake company
Date of experience: February 8, 2024
Traveluro site said electric vehicle charging was offered at the motel but when I arrived it was not. The Motel said they would approve a refund as long as I requested the refund through Traveluro. Unfortunately, it's impossible to reach Traveluro. I've called several times and either I'm on hold indefinitely or it goes straight to a busy signal.
Date of experience: February 2, 2024
Booked a hotel through this site. Hotel had bugs, mold and filth. Tried to call the number given for customer service and could not get through for 2 days. Finally got someone and they would do nothing for me, told me you can't cancel a reservation even if hotel is bug infested. Shared pictures and they did NOTHING.
Products used:
Booked a hotel through this site.
Date of experience: January 19, 2024
Please, do not book with this company. They will steal your money. When they need to refund you, they won't answer your calls & will lie that they are working on your refund when they finally answer an email. Scammers big time! They owe me almost $500 & have been trying to get it from them for the last 3 months. DON"T GIVE THE YOUR MONEY! I wish we had an option for negative 5 stars because that's what they deserve!
Date of experience: February 1, 2024
Do not use this site it's definitely a scam site. They lie to your face, they will not cancel your reservation and will not give you your money back. What a shame. Once again do not use this site it is definitely a scam
Tip for consumers:
Scam scam they will take your money from you
Products used:
Hotel reservations
Date of experience: February 11, 2024
This was a terrible experience. I bought a hotel room thinking it was for the night but Google have a date set to the following month instead of the month we were in. (February instead of January to be specific) I've called multiple times and explains what happened and why I didn't get the insurance because I thought it was for that night and the went on and on about how the website is set up and how I didn't click the box for insurance blah blah blah.
I understand what I did, but people make mistakes and their customer service was the worst customer service I've ever had.
They did not refund me and I will never be using this company again. Do not recommend
Date of experience: February 1, 2024
This portal is a scam. Although they advertise their vouchers as total cost, destination hotels will add additional fees that are not covered by traveluro adding up to 30% of the total price. Nowhere in their website or terms is this mentioned. Avoid
Tip for consumers:
They also offer some vip hotline which does not exist
Products used:
Hotel stay in Coral Gables Florida
Date of experience: January 12, 2024
Traveluro and their parent company holisto will not answer their phones and finally it will simply dissconnect on you. Email them at *******@holisto.com and repeat email over and over with your phone number…their insurance is a scam, do not purchase it. BE WARNED! Just see the number of times I had to call!
Tip for consumers:
DO NOT USE THIS SERVICE FOR ANY REASON. JUST PAY A LITTLE MORE FOR YOUR HOTEL. TRAVELURO LIES!
Products used:
Even though I purchased travel ins and then got sick, I’m not getting a refund or even a return call.
Date of experience: February 13, 2024
Read the other reviews. But here is the request I have sent everyday for 3 days and they haven't replied.
I cant make a call. I sat on hold just to be rejected 25 minutes later now I'm getting hung up on everytime. Why won't my card work on your site? My card is good. I have money. It says declined but when I reach out to my bank your site never even tried to run it. Is this a scam site?
Tip for consumers:
It doesn't work. I've wasted hours now.
Products used:
Priceline
Date of experience: January 4, 2024
Traveluro failed to pay the hotel for which I stayed so the hotel billed my card. I've been in a dispute for over 3 months now and fear I am just going to be the loser. Their customer service was a series of passed calls and no help in the end. Citi Credit Card cannot even make headway with them. Buyer beware.
Products used:
Booking services
Date of experience: January 14, 2024
In November 2023, I made a week reservation through Traveluro website & I realize the hotel was too far and could not make it to my reservation time. I've decided to cancel the reservation within the 24 hours time frame and ask for my refund. Unfortunately, this process was impossible. I've been trying for the past 3 months and nothing has been resolve. I also approximately $2,500. And Please be careful these Company only care about taking your money and they have the worst customer service.
Date of experience: January 12, 2024
