Traveluro

Do not use worst place to book a room online horrible service and won't help when you have a problem. Booked a room went to the motel they couldn't find our room and we Couldn't get a refund or anything seems more like a scam than an actual website.

Do not book anything with these scammers they will rob you of your hard earned money!
Book a simple hotel in my city and they said I didn't change the country code?! When I had proof I did! They would not refund money or reimburse the difference from American funds to Canadian
Absolutely worse ppl to deal with

On your blasted website, you promised me a fully refundable booking with free cancellation. Since then, I've been trying relentlessly to cancel my booking, only to hit a wall every single time. Today, which happens to be the booking date, I still haven't been able to reach Traveluro.com on their customer care number for assistance with my cancellation. This is outright FRAUD! If I had known about this level of pathetic service and deceitful information just to lure unsuspecting customers into booking, I would have never chosen your sorry excuse for a booking platform. I demand my full refund immediately, and let me tell you, the mental distress this has caused me is beyond measure!

They took my money in advance and won't let me change the dates even though my booking is ages away, the hotel is amenable and has availability. Hundreds of dollars scammed :(

We booked online with them but they changed the date that we requested and after booking when we realized they refused to give us a refund! Scam site…we called our credit card company to dispute the charges.

This site is trash got a non refundable room at travel lodge turlock and walked in it literally 10min and found it being infested with roaches called travulro asking for refund and they refused there thiefs don't use them there's plenty of sites that give u ur money back if it's cases like this no one should stay in a hotel that's infested gross

Booked a room with Traveluro, only to get to the hotel and NO RESERVATION! SCAM! Contacted Traveluro and they are doing nothing since I've contacted my credit card company! SCAM

Do not book with this company. They work in the hospitality business and they have the worst customer service. I will never use them again. If I could, I would give them a 0.

They did not have a problem charging my credit card, but they had a huge problem issuing payment to the hotel when I was checking in. It was so hard to contact their customer support. I waited for a long time. I had the hotel charge my stay on my credit card because Traveluro could not fix the issue.

Travelero essentially robbed me blind. I bought the hotel room for the wrong dates and requested. They corrected the dates. I got an email saying that they were unable to correct the date. And then somebody did correct the date long story short. I was informed I would not get a refund. And they would not honor the original date. That will tell her was booked. This company robbed me of $120. Steer clear do not ever do business with this company.

DO NOT USE THIS BUSINESS! I wanted to exend my stay by a day at hotel, but accidently picked the wrong week on their website. I called them immediately and they said they could not switch the day. What a joke. And they would not let me talk to a "supervisor". Terrible business.

Do not book w this company. They legit took my money. I called the day of for an early check inn and the hotel don't have my reservation and they are full. I have been calling and emailed for over 5 hours and I can't get anyone to talk to.

Traveluro site said electric vehicle charging was offered at the motel but when I arrived it was not. The Motel said they would approve a refund as long as I requested the refund through Traveluro. Unfortunately, it's impossible to reach Traveluro. I've called several times and either I'm on hold indefinitely or it goes straight to a busy signal.

Booked a hotel through this site. Hotel had bugs, mold and filth. Tried to call the number given for customer service and could not get through for 2 days. Finally got someone and they would do nothing for me, told me you can't cancel a reservation even if hotel is bug infested. Shared pictures and they did NOTHING.

Please, do not book with this company. They will steal your money. When they need to refund you, they won't answer your calls & will lie that they are working on your refund when they finally answer an email. Scammers big time! They owe me almost $500 & have been trying to get it from them for the last 3 months. DON"T GIVE THE YOUR MONEY! I wish we had an option for negative 5 stars because that's what they deserve!

Do not use this site it's definitely a scam site. They lie to your face, they will not cancel your reservation and will not give you your money back. What a shame. Once again do not use this site it is definitely a scam

This was a terrible experience. I bought a hotel room thinking it was for the night but Google have a date set to the following month instead of the month we were in. (February instead of January to be specific) I've called multiple times and explains what happened and why I didn't get the insurance because I thought it was for that night and the went on and on about how the website is set up and how I didn't click the box for insurance blah blah blah.
I understand what I did, but people make mistakes and their customer service was the worst customer service I've ever had.

They did not refund me and I will never be using this company again. Do not recommend

This portal is a scam. Although they advertise their vouchers as total cost, destination hotels will add additional fees that are not covered by traveluro adding up to 30% of the total price. Nowhere in their website or terms is this mentioned. Avoid

Traveluro and their parent company holisto will not answer their phones and finally it will simply dissconnect on you. Email them at *******@holisto.com and repeat email over and over with your phone number…their insurance is a scam, do not purchase it. BE WARNED! Just see the number of times I had to call!

Read the other reviews. But here is the request I have sent everyday for 3 days and they haven't replied.

I cant make a call. I sat on hold just to be rejected 25 minutes later now I'm getting hung up on everytime. Why won't my card work on your site? My card is good. I have money. It says declined but when I reach out to my bank your site never even tried to run it. Is this a scam site?

Traveluro failed to pay the hotel for which I stayed so the hotel billed my card. I've been in a dispute for over 3 months now and fear I am just going to be the loser. Their customer service was a series of passed calls and no help in the end. Citi Credit Card cannot even make headway with them. Buyer beware.

In November 2023, I made a week reservation through Traveluro website & I realize the hotel was too far and could not make it to my reservation time. I've decided to cancel the reservation within the 24 hours time frame and ask for my refund. Unfortunately, this process was impossible. I've been trying for the past 3 months and nothing has been resolve. I also approximately $2,500. And Please be careful these Company only care about taking your money and they have the worst customer service.

Do not book with this site! It is a scam. They signed up for 3 days at a hotel in the middle of nowhere. On our 3rd day, the hotel staff told us we only had book 2 days. We showed them the email booking receipt and order but they said that we ordered from a third party and they are not responsible for that.

Told us that the company we ordered from has the money from our 3 day of booking and that we should contact them to get our money back. The hotel had no vacancy's so we had to drive 3 hours at night to another hotel.

Since then, we call everyday and have emailed several times and there is never an answer, hang up on us and do not responded to emails.

DO NOT TRUST THIS SITE.