Traveluro

I booked a Hotel on 8-13-2023 in Houston. I fully paid with taxes and all. Everyone else had it for $189 or so but Trveluro had the same room for $108. When I got to the Hotel i was demanded $18 of Destination Fee which you pay daily and Hotel charges you $33 dollars Parking Fee daily. They are never mentioned on their site! My room came out to $147 with taxes. Well, plus $18 plus $33. You do the math :( I paid more than what others were wanting for the room.

The page refreshed about three times during the check out process. I emailed customer service immediately to let them know that some sort of glitch happened on the website and that was the complete wrong day on the reservation. Immediately. I did not hesitate after getting the receipt with one night. This is very unprofessional and inconsiderate of something that happened on your end. I will be filing a dispute with my bank. I intended on visiting my family for Easter and not the day after.

I booked a hotel stay, which is non-refundable, but needed to change the day. I've had numerous back and forth phone calls and emails and they just string me along but never change the date! They say they will honor but when I call back they say the room is no longer available. They took my money and never came through with a revised reservation. Horrible business and I'll report to BBB. So not use this site! Better to pay more directly with the hotel than go through what I have! Beware.

100 percent scam artist. Cheated me out of my money 10 minutes after I booked the reservation. I talked to them once since then it seems like they have my number blocked. I can't reach anyone. These are phone scammers! Buyer beware! I bet their home office is in some 3rd world country in a basement.

By far traveluro is the worst 3rd party agency you can ever book with! First time I tried to change dates they gave me the run around for more than 4 days now. Then found out they cancelled my booking reservation! So you hen from there I'm trying to get my full complete refund back from and now it's day 2 and nothing ever gets done on time simply said they drag there feet in response time and also meeting your needs as a customer!

I purchase their low advertised rate, paid upfront but when i got to hotel, i was told traveluro never paid them. I got the shaft
They advertised low rated... non refundable, mind you... I purchase the hotel room but when I arrived the hotel told me they have not got paid from traveluro. So I had to pay that days rate which was very high. Now I keep calling but they keep dragging things out with vague answers and later responses. They already took money out of my account but wont pay the hotel... it only take a few minutes to do that but its been 3 weeks now... BE AWARE... STAY AWAY. ITS A SCAM

This $#*!ing places sends me a notification my hotel is available. I arrive late at night on vacation to find out after telling me my room is ready the hotel is over booked! I waited over 2 hours and all they did was refund me when I wanted to be relocated. Of course it was a busy weekend and went to 8 different hotels I could easily walk due to having no car and all were already full as it was already 11pm! Do not waste your time the people are brain dead that you have to deal with.

I accidentally booked wrongs dates for our vacation and called to see if they could just modify my reservation even though it was non-refundable cancellation policy. I didn't ask to cancel,I simply asked to modify my dates and I was happy to pay the difference if I had to. They told me they called the hotel and they are the one who denied my request! BS! I called the hotel and they never called them and hotels cancellation policy is 3 days before arriving. Lied to my face! And then I asked if my friend can go instead of me, and they denied my request again! I can't believe they sleep well at night knowing they just ripping people off! Book somewhere else and don't waste your time with this company! Worst ever!

Tried booking a room. Said was "reserved" while i filled in my credit info. Once completed then said room was already booked by someone else. Called to talk to a rep. Was a lot of back ground noise and broken service. Room was $50 cheaper than rest, should have known.

I canceled the hotel room reservation. They said they would get in touch within 24-48 hours. As a result, 4 days later, I wrote to them by e-mail myself. Money cannot be returned. Thank you, f***g company! That I will no longer contact.
I advise you to pay more for $5-10 to another booking company.

We paid for a hotel close to our airport for an early morning flight and chose a specific hotel because of a parking special they had. Well, unfortunately, because I didn't take a screenshot, the hotel wouldn't accept the deal. I called and waited 15 minutes in one cue on the number provided via text to call if there were issues during check in. I hung up and called another number from online and was told that because I booked through Traveluro, they were unable to honor the special.

Never use this service. Their cheap rates are scams. We overpaid by so much money and had to scramble to find parking last minute. We stayed a collective 6 hours total in the hotel, from pulling into the parking garage to pulling out of the garage, and spent the nightly rate for both the room AND parking. $200 wasted that could have been put towards our vacation.

As I was leery about the rate difference they were offering vs. the other sites on a motel reservation, I was skeptical. I went ahead and gave them a shot because the risk / benefit seemed significant. I did in fact - and almost immediately - encounter a glitch which could have cost me about $80.00. I called them right away and they were very keen to correct the situation and satisfy me fully. A full 5 stars for this experience with Traveluro!

Booked a room for a 1 night getaway on the weekend. I made the booing 3 weeks in advance. Got the verification email and trip number. The day we showed up to check into Holiday Inn, they had no record of our reservations. Even showing the hotel manager our receipt and conformation eMail from traveluro.com. The hotel couldn't do anything to help as they were fully booked.

I had to cancel a portion of my trip. One of the hotels was not going to work right for our party so I went online to cancel those days. 4 Hours later, the website was still not accepting the cancelation. The only choices the site would display were "Send Itinerary" and "Send Receipt." I needed "Cancel." They gave Server Errors when I pressed the "Contact Us" button. After 4 hours, I called. 30 Minutes on the phone later and a pleasant woman finally cut the music and spoke with me. She was competent in canceling the reservation but had to charge me $23 for canceling. It was less than 48 hours after I made the reservation; 2 weeks before the cancelation deadline; for a trip that doesn't happen until mid-January. If they had done what they were supposed to do, I would have booked the new hotel through them but after the experience they put me through tonight I will never use them. Trip#******* I have photos but your program wants them smaller and I am done messing with this problem.

They denied an unknown charge on my account. I paid for one room and then charged me a random $102 and said that I must have paid for another booking. I defiantly did not lol disputed it with my bank and it didn't work. Absolute bull$#*!.

Traveluro charged our credit card. But apparently what they do is give the hotel a different card, in this case we paid with Visa but the hotel showed a Master Card. The Mastercard of course, did not go through and was an invalid card. Traveluro customer service does not pick up. We had to pay for our room again and will be taking this up with the credit card company and fraud department.

Be aware that a one night stay for $66 will equal to $450+.total. ALSO they didn't include the cleaning fee because I thought rental fee included the cleaning fee but it doesn't. I don't have a receipt for my cleaning fee which was $189 I did over the phone.

Came to Hotel- confirmation number is too long. Now I am stuck in a car for 30 minutes, waiting for email with correct verification number. I have to be at work in a few hours, I am exhausted. This is unbelievable. I think it is a scam.

When I got to the hotel my booking was messed up. Tried calling Traveluro for 3 days with no answer. Phone kept ringing for 30 minutes several times. Had to rebook with Priceline and lost my money from reservation. DO NOT USE Traveluro!

Xcover sells the coverage for traveling trip interruption through Traveluro. When the trip is interrupted for a serious reason they are asking for the documents which are impossible to get, the hotel would not give you those documents, they would only talk to Traveluro,, Traveluro is not answering the phone calls nor the emails and Xcover is located in Australia and keep asking by text nonsense. It is well designed conspiracy to defraud customers., pure fraud!

They cancel your reservation with no warning. Had my trip canceled then when I try to rebook the hotel is sold out for my dates, this is after I already booked flights and other activities for the area. Ruined our summer trip do yourself a favor and use a trust worthy site.

I booked to save a whopping $60. We showed up at Marriott and they could not locate booking. Called Traveluro customer service #+1 *******798. You press 4 if you are having a problem and are at hotel. No answer! So in order to stay at the hotel we had to pay again! I have contacted Traveluro by phone and email and no answer. I have disputed the charge with my bank and waiting to see what happens. $1400 down the drain! Don't waste your time!

This is a joke not Travel agency, They are scams and thieves Government should step up
Subject: Beware of This So-Called "Travel Agency" - It's a Scam!
This is more of a warning than a review. I want to emphasize that this is not a legitimate travel agency; it's a scam and a den of thieves! It's high time the government stepped in to tackle such fraudulent businesses.
Our experience was a complete nightmare. We made a reservation online for December 12th to 13th, but what we received in confirmation was for December 22nd! The most absurd part? We were physically inside the hotel when we made the reservation.
To make matters worse, there's absolutely no customer service or agents to assist you. All they tell you is, "We will send you an email in 30 minutes," which, of course, you'll never receive.
Beware of these scammers and avoid them at all costs.