- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Traveluro has a rating of 1.2 stars from 428 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Traveluro most frequently mention customer service, credit card, and hotel room problems. Traveluro ranks 434th among Hotels sites.
This company does not typically respond to reviews
I booked a hotel on Traveluro for a cheaper rate. I later found this review and was worried about the legitemacy of the service. In the end, all worked out as expected, so it's not all bad.
SCAM SCAM. Went to hotel on the day and traveluro hadn't sent our booking to the hotel at all. Called customer service with international number with huge roaming cost and was told it would be rectified. Called again & Was told twice that an agent would call me back but no result. Stuck at hotel for last 3 hours waiting for their response. Not sure if I book another hotel in higher price now and have to follow them up for refund. Better to avoid them.
I booked the hotel room, after two minutes late, I received a confirmation email from the Traveluro. Immediately I realized I made mistake I needed 2 double beds room instead of the double bed room. I called customer service to change it and would pay the additional charge. But Traveluro said to contact the hotel to make a request if the hotel agree or not. The rooms are available, I called the hotel too, the hotel said I booked through the third party, and also the third party is easy to change it. But until 6-7 days later, Traveluro emailed me hotel rejected my request.
I contact them several times, sometimes nobody answer the phone, very bad customer service.
Products used:
Hotel
Date of experience: June 21, 2023
Cannot reach the escalation team. I made mistake and caught it 5 minutes after I printed out my reservation I wanted it for the 3 not on the 2nd. Well 5 hours later no one gets back to me hotel has rooms tomorrow but they are impossible to get someone on the phone. I'm convinced only 1 person works there. This is worst I have ever dealt with I traveled for my job for 20 years on the road. This was first and last time to use this traveluro. It's customer service at its worst chick fillet does a better job
Date of experience: June 2, 2023
They're rates are low however they are almost non-respondent when it comes to a refund. I have been trying to get a refund for two months and I canceled my booking 6 weeks before the arrival date. The customer service dept appears to be non existent when it come to a problem. I would use Trip Advisor plus.
Tip for consumers:
I would like to receive my refund which is a sizeable amount
Products used:
none
Date of experience: May 23, 2023
This company is a joke, they take your money and don't even provide you with a pleasant experience. My booking dates was wrong by a day I've called in to customer service and every time I called they said waiting on a response from "travel partner" and it will take up to an hr/8hrs. Six days later 2 days until my trip they still haven't resolved it. Now they don't want to answer any calls or anything. I really hate deceitful play and this is one of those I've been inconvenienced and my time and money completely wasted while they run off with my non refundable payment that was suppose to be for a service that I could use. I will never use this company again and I advise you if looking for cheaper rates do your research before you transact. It's to much foolery online and it's quite ashame! Nonetheless if this happen to you or something similar SPEAK OUT! It's nothing cool about ripping people off!
Date of experience: January 18, 2023
I booked a reservation through them, but accidentally booked for the wrong city. I called immediately on this and tried to get them to change the City. They would not help at all, but did charge me $185 for a room that I never used. I only wish I would have checked the reviews first.
Date of experience: June 1, 2022
Now, I don't expect a refund if they cannot rebook my hotel room but at least a credit for the $550 I paid upfront for the room. Traveluro like most sites now makes it difficult to actually make any changes and they don't offer any assistance when I came down with Covid. I chose not to travel and infect people but traveluro offers no consideration for these circumstances, they are just happy to take your money and offer no support. I would be careful booking anything through this company.
Products used:
Hotel booking
Date of experience: September 11, 2023
Stole money & traveluro cancelles your reservations right after they book a loose reservation while lying to you every step of the way and continue to claim you have a valid reservation.
Even got on phone at hotel with manager and tried giving him fake numbers but Manager said those are not even the correct format of how they book reservations. Then after filing bank dispute they give money back and ask me for a good review... wtf.? I think they are using people's money as long as they can and keep it if you don't file with bank but they need to be shut down.
Date of experience: November 2, 2022
They selected bad hotels with no refund policy. We trust in them, and the hotel Quality Inn Nanuet was the poor and bad hotel I ever visit.
People, before make a final decision, always see the reviews..
Tip for consumers:
Always see the reviews people, before take a final desicion
Products used:
Quality Inn Nanuet, NY
Date of experience: April 16, 2023
They did not pay the hotel so we had to pay the hotel directly upon check in. So we paid double. Customer service is impossible to get a hold of and then says they will review it. Nothing…. Don't do it!
Date of experience: March 26, 2023
Better to book direct w hotel - it would have been the same price only I got the WORST room at Stamford Courtyard Marriott... concave mattress, ancient a/c loudly booming on/off all night but more annoying is after many attempts to speak with a rep - I could not get one on the phone! Never again w/ Traveluro!
Date of experience: June 12, 2023
I tried to book through this ghost company, and apparently are scamming company after I try to book a room after I put all my information its said sorry no room available but when I checked my account they pull the amount. Try to contact them for hours no response
Date of experience: December 21, 2022
During the Christmas time snow storms of 2022, we were rerouted into Detroit and needed to stay overnight. We booked a room through Traveluro. In less than an hour from the booking we received notice the airlines of a flight change directly to our destination. I called Traveluro, the person took all my info and said she would forward an email to provide additional documentation for a refund. The email never came. They took advantage of the crazy weather to line their pockets.
Date of experience: December 27, 2022
This site is the worst. I had to rebook a hotel stay in Boston with my own money. Applied for refund still waiting for satisfaction after 6 months. STAY AWAY!?
Date of experience: January 15, 2024
I made a reservation to travel North by car to care for a sick parent. They unexpectedly passed away before I left and had to cancel to fly North instead. I called Traveluro to cancel my hotel reservation within their stated free cancelation time frame just to get an email stating they have a strict no cancelation policy. Here is their site stating free cancelation. This company is NOT legitimate and goes against their word.
Products used:
By Feb 20, that's when I tried to cancel.
Date of experience: February 24, 2023
This is the most horrible company the government should shut them down! They are scammers and the people that work for them should be ashamed of themselves! Don't use this company steer clear! They lie cheat and steel peoples money!
Tip for consumers:
Don't use it horrible service they lie cheat
Products used:
None horrible they took my money and never refunded it!!!!
Date of experience: July 13, 2023
As this site is well reputed, we showed up & the Traveluro's card was declined, forcing us to pay for the reservation ourselves (essentially double pay). Additionally, we were unable to contect Traveluro's customer service. Wish there was a -5 star rating for these jokers - borderline thieves with a core competency strength in buffoonery & incompetence!
Tip for consumers:
Use a reputable site!
Products used:
Hotel booking
Date of experience: March 3, 2023
Don't ever ever ever use these people, my name is Cody Boatner and this company is nothing but thieves, I'm calling the better business bureau. If you got any questions email me *******@icloud.com I have everything documented. The police were called on me after booking with this bull$#*! company!
Tip for consumers:
Do not use them, after reading this if you do you like to find out the hard way.
Products used:
I didn’t use anything, how is this place even in business, my mind is blown.
Date of experience: March 17, 2023
March 10,2023 I arrived in Cancun exited for my hotel stay I booked with traveluro.com. Ready to check in and was advised there was no reservation made with the booking number. Tried calling customer service to no avail. No one answered. I tried numerous times. Nightmare experience. Never EVER use Traveluro.com!
Date of experience: March 10, 2023
Booked for same day stay, they didn't pay hotel, and the hotel charged my card then also. I should have looked at reviews first as it's evident there are many that have had this happen as well. I've called (multiple times) and been disconnected every time (after waiting 10-20 minutes on average); the online "contact us" doesn't reply to me either. DO NOT BOOK THROUGH TRAVELURO.
Date of experience: December 29, 2023
I made a reservation for $400 per night and got COvID four days before the reservation. I called customer service multiple times and emailed customer service and never received a response. I'll fight this with the credit card company.
Tip for consumers:
Do not use this travel company.
Products used:
None
Date of experience: March 22, 2023
I feel totally scammed by Traveluro. The hotel failed to meet their obligation to provide a room as advertised. The room did not have a functioning toilet and management failed to fix it after 3 days. I left the hotel early. Traveluro still charged me and blamed the hotel. Traveluro informed me that the charge was nonrefundable and that they are not responsible for accommodation services. Avoid this company.
Date of experience: December 6, 2023
Booked thru travel euro. Arrived at hotel with confirmation from travel euro no room available. Attempt to contact travel euro hours wasted. Finally talk to someone they inform me once they complete investigation them it'll be 10days for refund.
Tip for consumers:
Scam
Products used:
Scam
Date of experience: April 30, 2023
I booked a hotel room. They charged my credit card and sent me a confirmation text. When I got to the hotel they had no record of my reservation. I called the number on the confirmation text and got put on hold forever and ever and ever. Eventually I just gave up and paid for a room.
After my trip I called the number again and waited for ages and then got through. They told me I was a "no show" at the hotel despite the fact I paid for a room directly at the hotel because the Travel Uro reservation was fake and did not exist.
Any law enforcement please contact me to help bring this scam to the ground. I will testify in Court! I have endless time to destroy these people.
Date of experience: November 20, 2022
I have to say, I was a bit concerned after reading many bad reviews. I hot a great deal on a hotel through Treveluro. The service was great and worked exactly as I had hoped.
I'll definitely be giving them another try
Date of experience: September 10, 2022
We booked with them for the Miami Airport Hotel. They didn't even make a reservation for us. When we asked for a refund, they said they would and then didn't. We had to dispute it through the credit card company.
Date of experience: February 27, 2023
