TraveluroReviews 430

Book through the hotel directly. If you want to adjust your booking dates, reschedule a trip, or checkout early they make it impossible to do so if you book through traveluro. When you book directly through hotels they are very accommodating and often will match or beat the online advertised prices should you ask.

Beware do not use they stole my credit card information and had to file a case against them! They don't answer calls

We had a medical situation and needed to change our reservation but could not get hold if anyone by phone or email or website. Now I rescheduled with the hotel and had to pay again.

I booked something from 5th to 8th. The confirmed 4th to 7th. I instantly called them with in seconds. They had me wait in hold for hours, only for some nasty escalation moron denied to help in anyway. They told me to call the hotel myself, the hotel said the 3rd party should calll them. Now I'm waiting for hotel reservations to open so I can fix the dates with them. Anyhow traveluro sucks! I always use hotels tonight and they are helpful. Traveluro is straight up scum! I would put 0 stars if that was an option

After spending hours looking for a good deal. I settled on booking a great deal with Traveluro on an upcoming Savannah trip. Everyone else was asking between $238-$489 a night. Traveluro was $190. I charge a three night stay on my charge card and the deal went through. I received my confirmation number and a detailed email of my stay. Not long afterwards with no apparent reason I was sent an email stating they were sorry but my card has been refunded. I can only guest they were too cheap on the deal and took back there offer. Buyer Beware!

I booked through this site and ended up in a hotel that could not provide us with hot water. The hotel insisted that we had to speak with booking agency to receive a partial refund. We contacted Traveluro and there was no customer service, just an email response, stating that our reason for refund was not serious enough due to policies. Never again!

Tried booking a room. Said was "reserved" while i filled in my credit info. Once completed then said room was already booked by someone else. Called to talk to a rep. Was a lot of back ground noise and broken service. Room was $50 cheaper than rest, should have known.

Thought I was getting a deal on a hotel for the night. Traveluro hides the fact that the taxes you pay are not the hotel tax but their own for using their services. So in the end, you don't save any but end up spending more! You have to click on "buttons" for information and to see. So I ended up paying $60 more for charges from the local hotel tax plus Traveluros. It cost more to stay there then calling the hotel for a booking. Total scam! Unless you're looking for how they operate, they do not openly show you. You have to click on links to find it. Very disappointed! Will never use this site again. And intend to warn others to stay away!

I accidentally booked wrongs dates for our vacation and called to see if they could just modify my reservation even though it was non-refundable cancellation policy. I didn't ask to cancel,I simply asked to modify my dates and I was happy to pay the difference if I had to. They told me they called the hotel and they are the one who denied my request! BS! I called the hotel and they never called them and hotels cancellation policy is 3 days before arriving. Lied to my face! And then I asked if my friend can go instead of me, and they denied my request again! I can't believe they sleep well at night knowing they just ripping people off! Book somewhere else and don't waste your time with this company! Worst ever!

You stole my money. I purchased on your site and it had an error. I re entered it and then it said, "insufficient funds." I called customer service and they put it on a prepaid hold and said it would drop off within 24 hours. My bank verified that you indeed took my money. Now I had to contact my friend and let her know that I won't be there because of this crap. I hate sites like this and I WILL NEVER USE THIS SITE AGAIN. YOU ARE THIEVES

This company is a joke, they take your money and don't even provide you with a pleasant experience. My booking dates was wrong by a day I've called in to customer service and every time I called they said waiting on a response from "travel partner" and it will take up to an hr/8hrs. Six days later 2 days until my trip they still haven't resolved it. Now they don't want to answer any calls or anything. I really hate deceitful play and this is one of those I've been inconvenienced and my time and money completely wasted while they run off with my non refundable payment that was suppose to be for a service that I could use. I will never use this company again and I advise you if looking for cheaper rates do your research before you transact. It's to much foolery online and it's quite ashame! Nonetheless if this happen to you or something similar SPEAK OUT! It's nothing cool about ripping people off!

This is a horrible company! They canceled my reservation and then increased the price. Buyer beware!

DO NOT USE THIS COMPANY AS YOUR HOTEL BOOKING IS NOT GUARANTEED!

On Sep 19,2022, I booked a one-night stay for Nov 29,2022 at the Aloft in Downtown Philadelphia through the Traveluro website to come to see a show. It was payment in advance, so I paid $209 and got the booking confirmation email from Traveluro.

On Nov 29, I arrived at PHI airport and took an Uber to the Aloft hotel around 4 PM. It was really cold.

When I got to the front desk I was told that my reservation "had been canceled" and I had no room booked. I had no communication from Traveluro about this and it was a complete shock.

I called Traveluro's "VIP Support Line" from the Aloft lobby and was on hold for about an hour.

After they finally answered I was told that "I had canceled the reservation". I never did this, obviously.

They said that they would call me back in an hour with a new room booked. An hour passed and they never did. I was getting nervous and the show I had flown in for would be starting soon. So, to have somewhere to stay, I walked in the freezing cold with my bag to the downtown Marriott hotel and paid out of pocket another $342.12. Something I hadn't budgeted for.

I understand that mistakes are made, but when I asked for some compensation to cover their error and the stress caused, I finally received this response this week (almost 2 months after the trip!):

"Please be advised that we are unable to provide any compensation for this booking.

Kindly note that compensation is subject to approval and not guaranteed."

It was an absolutely terrible experience and awful customer service.

Sharing this review as a real person who booked an expensive reservation and then panicked after reading reviews. This is a legit booking service and I had no issues. Just wanted to put that out there for those of you who have the same panic after booking - and then looking at reviews.

A couple months ago I was planning a trip and found a $500 lower cost for a resort in Jamaica on Traveluro - compared to other options. I found the deal through Trivago. I had never heard of Traveluro but I went ahead and booked it. It never even occurred to me that anything recommended by Trivago could be a scam. I just assumed it was legit. After I spent $5,000 on this hotel - which is a major all-inclusive vacation chain, I didn't think about it again until two days before my trip. A couple days before my trip as I was getting prepared, I logged into the Traveluro website to get the info on my reservation. And it listed that I had no reservations. Then I got a vague text about 36 hours before my trip that said the hotel was confirmed and paid for and they provided a confirmation number that was listed s 0. It was feeling somewhat shady. So I googled the company. And oh buy the reviews are really concerning. I started to panic that I was going to arrive in Jamaica to no hotel - and lose the $5,000 they already charged me. So I called the resort directly to confirm my reservation. They had my reservation in their system. Turns out it was all legit. No issues. Thank goodness.

I came to Charlotte to visit my sister after Christmas. Stayed from Monday to Thursday no hot water. Traveluro never forwarded my special request. I paid almost $400 and they only refunded me $20. Trust me avoid this site. They are worthless!

I was hesitant cause the prices were too good to be true and worriedly called the hotel to confirm the very next day. Turns out the voucher code was not the same as my confirmation code. Called the customer service center and stayed on wait for 30 mins. They assured that they would send me confirmation later and I confirmed my reservation with that number. Overall smooth and reliable

Arrived at front office of hotel with reservation already booked through traveluro. Person at the front desk didn't receive a reservation for my stay. I called customer service for traveluro and proceeded to wait an hour - two hours for a response on the issue of why my reservation wasn't showing up. The agent for traveluro and front desk for the hotel discussed over the phone and was finally able to get my confirmation number and reservation. By the time I was in my room it was 3:30 am. They wouldn't offer me a refund either. I 100% don't recommend booking through this site, especially a few hours before arriving.

I booked a leisurely trip to Pismo Beach CA, which is located in Central CA., over a month ago. I purchased a non-refundable room, because I live in California, where our winters normally are mild. However this past January we have been hit extremely hard with unusual bad weather including flooding, and high winds. Because I didn't want to jeopardize myself or my mother on our safety, I sent an email to Traveluro requesting a cancellation because of the severe weather and indicated in the email that severity of the cancellation. The customer service representative wrote back to me the following day, indicating that I did not request a cancellation request within a timely matter, ( two weeks prior to my arrival) and therefore I was not entitled to a refund. Mind you, the state of CA is now under a State of Emergency! Furthermore, the customer service representative didn't note the correct name of the hotel I was booked with, which tells me that she didn't even read my email. It is apparent that Traveluro could give a crap on the safety of their customers. Lastly, I attached a photo of Traveluro's cancellation policy, pertaining to unsafe weather conditions,…obviously they do not adhere to.

They charge your credit card put it on their MC to pay the hotel, then send you a 'voucher' to present at the hotel. But when you get there and if they don't have your room, or if you cancel in time, the hotel refinds the card on record which is THEIR mastercard. Then you call and sit on hold for hours, several days in a row. You ask to escalate and they say the same thing as the customer service. They have to call the hotel to verify and will call u back.

They of course don't and given they have the cancelation # and they can see in their system they have had the refund sent to them, they figure ppl will go away. NOT ME. I disputed with my bank and have the audit trail to support the reversal.

They also don't tell you there is a deposit for late arrivals to be giaranteed a room.

DO NOT BOOK WITH THEM.