Traveluro

I booked the hotel on this website I purchased the insurance they offered which was a little over $10 in case I had any issues I could make changes to my reservation well I found out I put in the wrong dates two days after I made the reservation call them up to change the dates they said they couldn't do it and wouldn't do it they said it was non-refundable purchase I was like what is the insurance for that's why I bought it but they still want change the dates I checked with the hotel they got plenty of open rooms to the dates I want to change to but they said I have to go through traveluro to change the dates needless to say I got no results do not use this website do not use this website do not use this website

I was looking to book a hotel for a November 18th 2023. I pressed a wrong button on my phone a I booked it for a December 18th by mistake. As soon as I received the Confirmation e-mail/ less than 30 minutes after booking, I called Traveluro and I explain to them that I made a mistake. Booked a wrong date and asked them either to cancel the booking or to change it for the correct date.
After multiple phone calls and lots of waiting on the phone, finally they informed me by e-mail that they are not going to cancel the reservation and they are not going to change the date.
With other words they informed me that they are going to STEAL the money from this reservation/ in business language of course/ because it is already prepaid.
So anybody who wants to use them to book reservation, BE AWARE. They don't have a reliable customer service and they can do things that are fraud and unheard of for a legitimate business!

Traveluro forgot to mention that the hotel was under construction. When asked for a refund, I was told to go ask the hotel for a refund. When I asked the hotel, they said they can't, because it was with a third party booking. Complete run around.

I was looking for a reservation for a specific date for a hotel in Chicago. Traveluro uses SEO/SEM to get to the top of search results and then combines that with a non-refundable system to swindle travelers.

While this is annoying, it wouldn't be so atrocious if their system gave the price for the CORRECT date that was initially clicked. I.e., It's a super deceptive business practice that preys off consumers looking to book something quickly at a (artificially) lower price.

Beyond that, their "support phone number" (+1 *******798) is not reachable and my multiple outreaches to their support have went unanswered.

For extra context, I was trying to book the hotel day-of (in August), and they gave me a confirmation for some random day in October that was unable to be changed OR anyone at the company reached to discuss.

I was booking a room that showed available in Traveluro website. I entered all required info including credit card info. I selected basic service (i.e., I can only seek assistance via email if needed, didn't want to pay the $4.99 for live support). I selected button to confirm the reservation...then...voila...the room is not available! I called the hotel but the receptionist told me to call back the next day from 8am to 4pm for reservation.
So I called another hotel was able to get a room reserved.
I'll check my credit card tomorrow and see if Troubleluro charged my card for a room that was not available!

I booked a reservation for my boyfriend's sister as her graduation gift. I usually just book through hhonors app but the price was 30-40% cheaper. I called the hotel and they found my reservation and I thought that it was a great deal. As it is nearing the date, I check the reservation in my app and it was cancelled. I called Hilton to ask why my reservation was cancelled but after reading the reviews here I think I know why. I called the traveluro number multiple times and nobody was answering the calls. It just rings and drops. I disputed the charge on my card

I was supposed to travel the weekend of May 20 but Denver had a late winter storm. My flight was cancelled and I was unable to get another one out that weekend. I called the hotel to request a credit. The hotel cancelled the reservation because of the situation. I called Traveluro the same day - May 20. Traveluro said they called and confirmed that the hotel cancelled the same day - May 20. Traveluro has confirmed this cancellation at least three times. I have confirmed this cancellation twice. Every time I call Traveluro they apologize and say they are going to follow up with the hotel to confirm the cancellation and provide me a refund, then nothing happens. This has been going on since May 20,2022 and it is not July 3,2022. Still nothing. DO NOT USE THIS SITE!

Yesterday, TravelUor stolen my information from Expedia, and they booked a hotel next to my home for last night, and they charged $240 from my credit card. After I discovered the fraudulent transaction I called that hotel, the hotel told me to report Fraud to my credit card right away! I reported this scam to my credit card to avoid any further transaction.

The website is designed to deceive you. Prices are not accurate. I then called and the whole booking was a waste of time. Don't do business base on lies

I learned an $418 lesson! Booked a hotel reservation that claimed to have cancellation and change options. Realized I booked 6/9 to 6/11, s/b 6/16 to 6/18. Tried to change on line and it would not let me so I called on 6/4. I was told I had to cancel or change by 12AM on 6/4, it was 1PM so they said I was screwed!

Filled out the form to book the room, got an insufficient funds rejection, looked at my bank statement……they had taken the money out. When I called, they tried to tell me that I had to contact my bank because they hadn't received the money

I reserved two rooms in Paris hotel in Las Vegas from traveluro and i paid for that online and I got the confirmation for two rooms from traveluro. When I reached there, Paris hotel reception told me there is no reservation for two rooms under your name and there is only one room reserved under your name. When I called traveluro customer service, they only said sorry for inconvenience. So traveluro is 100% scam.

I booked a local hotel using this site and I called the hotel and hotel assured me I had a reservation….so far so good.
But when I got to the hotel, they said Traveleuro never paid for the reservation. Traveleuro had taken my money but didn't forward it to the hotel.
My only option was to pay again at the hotel and request a refund through my credit card company.
Traveleuro is a SCAM!

I will never use this company again! Ok I recived no refund and had to change the date of my booking when I got to the hotel there was no payment being made by the company tried to call the customer service number on the email that I recieved and never got an answer after holding on for more than 30 minutes, so thanks to the manager of the property that went on and gave us a room and said they would settle it with the company. Also they re-booked us with the wrong room.

OMG SCAM FRAUD STAY AWAY. They stole money from my debit card after notifying they continued with transaction. Pure scum bottom of the pit. Please do yourself a favor and stay away from this so called agents. Worst experience of my life!

Made a hotel reservation through Traveluro and received all confirmations including a reminder about my stay a day before it was reserved for. When I came to the hotel I was informed that my reservation was cancelled by Traveluro a week after it was made. Luckily hotel had a room available, but at a higher rate than I paid Traveluro. I spent over an hour on the phone with Traveluro service reps, but couldn't get any explanation of the cancellation. I was promised a call back from an escalation department, but no one called me back. I had to call back multiple times just to request a return of my money. I was requested to send Traveluro my hotel bill, which I did. Still no apology, no compensation, huge aggravation. I submitted a dispute for the Traveluro charges to my credit card.

Terrible service. Hidden fees, customer service is nonexistent. Changed my dates without my permission, went from 6 nights to 4 and didn't even refund the difference. They are a legit scam.

All I can tell you is stay away from TRAVELURO, the reviews say it all. I booked a hotel for 2 days but they charged me for 4 days and would not refund me the money for the two days I didn't stay. I will never use them again, there a lot better options out there.

Traveluro intentionally refuses to refund money on stays that are canceled. They torment you by putting you on hold and claiming they are going to cancel and then they never resolve the situation. Do not use this company. Horrible.

Used this company to book a hotel in Kissimmee Florida. I booked a King Bed room when I checked in the hotel gave us a double bed room. The hotel stated that this company booked it wrong and I am getting what they booked. As I attempted to call them there was no answer. I emailed them to tell them about this and they responded back that they gave me what I booked, yet my verification states King room.
They will not assist me with any refund.
DO NOT USE THEM, if they mess up they will not admit to it.

You'll pay upfront only to find out they haven't paid the hotel and you'll have to pay again! Phone number is useless and their emails are all stall tactics!

I had an emergency and couldn't make my booking. I contacted Travel Euro they told me they would try to get my money back. The process was suppose to take 24-48hrs. I never heard back from them. I had to contact them just for them to say they couldn't do anything for me.I will never use their services again. I will stick to Hotel.com or something.

I booked a hotel in July for mid-Aug, I called to hotel to confirm reservations and payment because I never used this site before, everything checked out, the day I showed up at the hotel, I was told that my reservation had been canceled, I reached to traveluno and they said they would contact the hotel to get it straighten out, which they never did. The hotel then changed me for the room again. I am working with my bank trying to get a refund.