Traveluro

Arrived at front office of hotel with reservation already booked through traveluro. Person at the front desk didn't receive a reservation for my stay. I called customer service for traveluro and proceeded to wait an hour - two hours for a response on the issue of why my reservation wasn't showing up. The agent for traveluro and front desk for the hotel discussed over the phone and was finally able to get my confirmation number and reservation. By the time I was in my room it was 3:30 am. They wouldn't offer me a refund either. I 100% don't recommend booking through this site, especially a few hours before arriving.

Although my experience with Traveluro was not a pleasant one, given that the initial 'Booking Confirmation' email, wasn't followed-up by a proper one, notifying me that there had been changes in availability causing a booking cancellation, I wouldn't go as far as to call the company a, scam. So, I show up to the Hotel, only to find out there was no reservation for me in the system. Naturally, I was confused since my credit card had in fact been charged, and I hadn't received a notification from Traveluro alerting me of any subsequent changes. I then had to scramble to make other arrangements on the spot, which as anyone might imagine, made for a very stressful & unpleasant situation. However, their customer service was very helpful & professional, and they did in fact process a full refund within days of my dispute.

I booked a hotel through Traveluro, paid $126 to them and they were supposed to release $105 to the hotel and they NEVER did. When I got to the hotel they took a cc for incidentals and charged me $105 for the room b/c Traveluro didn't release the $$ I paid them. I have been calling them and they keep assuring me they will get my $105 refunded. I will NEVER use this site again, they are frauds! Beware of this terrible company!

I booked my reservation at Whyndham through Traveluro. My stay at Whyndham was less than good. I contacted Whyndham and they were extremely responsive and said they were going to refund my money to the company I booked through. I never received the refund. I contacted Traveluro to ask about the refund and they basically came me the run around saying it had to go through insurance etc etc. Ultimately, they were given the refund and did not give it back to me. A bunch of crooks. DO NOT use Traveluro!

I booked a hotel10 months before the trip via Traveluro on Kayak. The hotel never received my reservation. Traveluro told me that it was cancelled after I called them while the reservation still showed valid on Kayak.

When searching a hotel locally at our son's college they listed a hotel address and USA. After purchasing and as we were heading there, they sent my confirmation and it was in a state ACROSS THE COUNTRY. They refuse to move it to the state I'm in even though it is the same hotel brand or reinburse me. I took screenshots and showed them the error was not on my part. They did not care.

Terrible Company with terrible rules. Do not book! Will take your money and tell you no changes no cancellations. Will give you a cheap price to attract you. Not worth it. I will give a 0 rating

Booked with Traveluro $850.00 hotel stay in the Bahamas. Family emergency. Not able to go. I called customer service to cancel. The rep stated that I couldn't cancel. I replied that I understand that I can't get get my money back so I will change the date. The rep replied that I can't change the date. I called the hotel and the customer service agent stated that it's not a problem with them but being that I booked through a third party,I need to work it out with Traveluro. Take away: No flexibility with Traveluro. So money hungry that they wouldn't even change the date. What ever happened to helping the customer. They got my money and don't care if I lose my money.

I knew I should have stuck with calling hotel direct and reserving! Made my reservation a week and half from stay date, canceled within traveluro and Hampton's time frame polices, traveluro sent me an email stating they contacted Hampton and per policy would not refund. I called Hampton Corp' and their policey is 24hrs before stay date( i was a week out) so I should be refunded. They flat out lied! Not surprised this day and time. I would not recommend and what goes around comes around traveluro.

Booked a room and want to get refund. They never pick up the phone. Will never use it again and hope you don't have this bad experience because see my review.

After days of trying to get ahold of customer service, they asked for a doctor's not to verify COVID before canceling a reservation. Then asked for more documentation. Then refused to cancel anyway. Multiple problems with this company, stay away.

If I could give Traveluro —-1 star I would. They are total crooks. They are polite and promise help knowing they won't help you and knowing they can but won't means they could care less about the customer. They cannot remain in business if people don't use them…. SO RUN!
I made a reservation at the Comfort Inn in Trevose, PA which will get a bad review as soon as I am done writing this one.
The COMFORT inns are usually fine for short stays and clean. But this one is like a brothal with bugs! I asked for a refund and they refused after giving me a nice polite run around. I called them again after calling Choice hotels to tell them they need to do something about this hotel under their chain! Nothing was done. I asked if the money could be put towards a better hotel since they hadn't paid the hotel yet. They ignored my request and we are locked in.
I do not recommend this site. They are shady and corrupt and they will not last because they could care less about you!

Do not use Traveluro! There is a reason none of their links work when making hotel reservations!
Report them to the police and dispute the charge on your credit card!

ABSOLUTELY DO NOT BOOK THROUGH THIS COMPANY—IT IS A SCAM. TOOK MY MONEY AND WILL NOT REFUND. READ ALL THE HORRIBLE REVIEWS. ITS SO SAD, THEY SHOULD NOT BE IN BUSINESS. They are taking hard earned money from people.

They charge your credit card put it on their MC to pay the hotel, then send you a 'voucher' to present at the hotel. But when you get there and if they don't have your room, or if you cancel in time, the hotel refinds the card on record which is THEIR mastercard. Then you call and sit on hold for hours, several days in a row. You ask to escalate and they say the same thing as the customer service. They have to call the hotel to verify and will call u back.

They of course don't and given they have the cancelation # and they can see in their system they have had the refund sent to them, they figure ppl will go away. NOT ME. I disputed with my bank and have the audit trail to support the reversal.

They also don't tell you there is a deposit for late arrivals to be giaranteed a room.

DO NOT BOOK WITH THEM.

Tried to call them. The automated system picks up, I then tried to connect to an option. It rings a few times and then disconnects. Called multiple times and same thing over and over.

Waste of money. Booked the wrong day by mistake. Couldn't change it or get a refund. Was $2 cheaper than competitors, but ended up costing me a lot more than that.

I booked a hotel reservation through Traveluro on 3/17 and paid extra for refundable option till 3/20. On 3/20 I tried canceling the reservation on line and I was not able to. I called and made my case, they sent me an email saying the reservation is non-refundable. I sent them the snapshot of confirmation email that shows the reservation could be canceled & still was not able to cancel the reservation. I will not use Traveluro again in future.

We tried to book through a hotel directly but got redirected through this company, didn't not mean to or want to, so right there very sneaky,
Our flights got pushed a day ahead so we tried to switch our day, they refused, at first they asked for proof our flight was delayed and seemed helpful, we spent the time to forward all documents they needed, a day later we got declined, when calling the management we were put on hold for 20 min only to be told nothing changes, they can not give a refund or change the dates, even though the hotel said they could no problem, they literally stole our money.
They would not connect us with any one higher up and there was nothing they could do,
DONT EVER USE this company

We booked Holiday Inn Express and wanted to check in ASAP. BUT, lo and behold THEIR payment did not go through to HIE. After waiting on hold for a long time, the representative said she would work on it and needed 15-20 minutes to work on it. We are still waiting…. HORRIBLE!

Customer Service? There is none. I called 7 times throughout the day with no answer…a recording comes on to call back later. Where is that 24/7 customer service they supposedly have.

Hotel denied me a stay stating reservation non existent This a scam. Customer service is fake- no response. I will rate zero if possible

I booked my room weeks before my stay without an issue. Then I received a text the day of my arrival stating my room was ready and to reach out if there were any issues. We landed after midnight and didn't get to the hotel until 1 or 2 am. My reservation was no where to be found and when I called traveluro I was told I would be called back in AN HOUR. We'd been traveling and it was 2 am so I felt this was absurd. Eventually the hotel found a name that resembled mine but was spelled terribly (unrecognizable my) wrong. Because of the difficulty getting answers the hotel was nice enough to let us take the room until the issue was resolved. It was eventually resolved after calling traveluro numerous times. I reached out afterwards because I felt we should be compensated for the time spent and inconvenience. Traveluro told me I spelled my own name wrong (I have documented confirmed emails with the correct spelling) and that there was no documentation of me having any issues. I asked if they recorded their phone calls because I spoke with one of their employees and I was ignored. I resent the email two more times and was ignored both times. The savings were not worth the headache. I WOULD NOT recommend them to anyone. They are unhelpful when problems arise and there's no guarantee you can even get the room you laid for. We were really lucky the front staff at our hotel was so accommodating. Do not use traveluro!