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Traveluro has a rating of 1.2 stars from 428 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Traveluro most frequently mention customer service, credit card, and hotel room problems. Traveluro ranks 450th among Hotels sites.
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I used this site to book a local hotel about 5 days in advance. It was a great price, but non refundable. I didn't think much of it at first, but ended up googling reviews about the site since I hadn't used them before. There were so many bad reviews that my anxiety got the better of me. I ended up emailing them right away asking for further confirmation and any type of guarantee that the booking went through. They responded a few hours later saying they confirmed with the hotel and sent me the hotel's confirmation number. They also sent me a text with a special "VIP" phone number to call if there were issues (the number was indeed different than their regular number). When I got to the hotel, check in was completely smooth! Not a single issue! I was in shock that I somehow managed to get a room in a 4 star hotel SO steeply discounted, especially from a site that so many were calling a scam. That being said, I'm not sure I would use this site to book anything outside of the country, or even outside of my state. The other negative reviews still make me wary. I'm giving them 4 stars for a couple reasons. 1) I have 3 separate confirmation numbers from them, and only one actually matches the hotels confirmation number format, and 2) they seemed to respond to emails rather quickly, but they included numerous grammatical errors and were rather vague, didn't help much to soothe my worries.
SCAM SCAM. Went to hotel on the day and traveluro hadn't sent our booking to the hotel at all. Called customer service with international number with huge roaming cost and was told it would be rectified. Called again & Was told twice that an agent would call me back but no result. Stuck at hotel for last 3 hours waiting for their response. Not sure if I book another hotel in higher price now and have to follow them up for refund. Better to avoid them.
Total rip off. Added $50 in taxes and hotel fees that they never paid the hotel- which the hotel billed me at checkout. Total scam!
Tip for consumers:
Book directly with the hotel- DO NOT use Traveluro!!!!
This was my first time booking with this site and it will most definitely be my last! I wish I would have read all the bad reviews prior to booking! When I booked for Comfort Inn in old Town San Diego I selected a Standard Room with two Queen Beds. Once I received the conformation email, I noticed it only said Standard Room. Therefore, I called the Hotel directly to confirm that I in fact did reserve a Double Queen bed room and the person I spoke to confirmed I was booked for a King Bed Handicapped accessible room. I explained to the person that I had indeed selected the standard room with double queen beds, but that is not what they were showing on their end. I decided to call Traveluro, I tried several times and stayed on the phone waiting a long time and no one would ever pick up the phone. I called the Hotel back, I explained to them that I was unable to reach Traveluro, but I needed to change the room for a double. The gentleman was very helpful and tried, however the Expedia virtual card that the third parties provide the Hotels when bookings are made did not have any funds on it that my booking was attached to! I called and called and could not reach anyone at Traveluro... AS FAR AS IM CONCERNED THIS TRAVEL BOOKING SITE IS A MISLEADING AND A RIPOFF! Now I have to dispute with my credit card company! DO NOT...I REPEAT...DO NOT...BOOK WITH TRAVELURO!
Stayed at collection hotel in Chicago. Had to pay extra fees you guys didn't mention to stay at the hotel.
The customer service was horrible this was my first experience with this company and I was hung up on
They confirmed, charged my card, then sent me an email a few hour later it FAILED due to a 'technical glitch'! But when they charged my card, I guess there wasn't a "TECHNICAL GLITCH" then! Pffft
ABSOLUTELY PATHETIC IDK HOW THEYRE IN BUSINESS. I called over and over and it kept hanging up. I tried to change the dates I needed a hotel couldn't get anyone on the phone. DO NOT USE EVER
They bill your card, and no booking at the end, endless processing, nobody cares, spent an hour trying to get my money back
Waste of time,
This is a horrible company! They canceled my reservation and then increased the price. Buyer beware!
Tip for consumers:
Do not use Kayak or Traveluro.
Products used:
Travel site
Made a reservation and they booked it for the wrong date. Customer service is horrible. You will definitely lose your money.
Products used:
Hotel
I booked my hotel with the help of this website but unfortunately it was wrong date and I couldn't get any refund nor the change of date.
Very hefty fees for hotels not revealed until checkout. Total inflexibility on corrections to misakes in booking, even if called immediately after.
Tip for consumers:
Fees added at checkout.
It is a fraud, they did not accept our reservation at the hotel since Traveluro had not paid the hotel
I realized that I bought a non-refundable reservation in NYC for this coming weekend. However, our son, who lives in NYC and was the reason for our visit, tested positive for Covid just yesterday, so we wanted to MODIFY our reservation to a later date. The hotel was totally fine with our making this change to the dates we wanted, but Traveluro was completely uncooperative. After 5 phone calls and being on hold for a total of 3 1/2 hours over the course of those calls, they told me in an email that they could help me with the modification if the hotel authorized it AND that they could NOT help me because it was a non-refundable, non-amendable policy - BOTH sentences in the same message! WHAT? This was the double-speak I got from Tin, the last person I spoke with and whose phone call took over two hours. This was the actual copy from their email to me:
"for us to still proceed with your request, please ask a written confirmation from the hotel's manager or whoever has the authorization to modify the reservation
Since the changes have been denied, we are unable to make any changes as the reservation was booked under a non-refundable and non-amendable policy. "
I sent the hotel's authorization to Traveluro but they still denied being able to modify the reservation and actually lied to me about having spoken to the reservations person there at the hotel, which I know to be untrue because I spoke with the same individual whose name they used. AAAARGHH! Terrible experience!
Scam alert! DON'T EVER BOOK WITH THEM! Thank God I disputed the charges in my bank gave me the money back
My wife Apparently booked a room At a hotel that is condemned. Hopefully get a refund...
THIS IS SCAM DO NOT BOOK HERE. This is unprofessional and scam. The hotel booking is fake and unreal.
Products used:
Scams
You will not get a refund and when you arrive at you hotel you will NOT HAVE A ROOM. Worse site ever
Tip for consumers:
In helpful staff and no negotiations
Products used:
None because I had no room available even though I paid for it through Traveluro
CHEAP RATES COME AT A PRICE! Customer service is horrible! Do not book! You are better booking directly with the company
Products used:
Bug spray for the roaches
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