TRIANGL

I have debated buying a Triangl bathing suit for a while because I'm very skeptical of ordering things online. I spent almost a day going through the sizing and Live Chatting with Triangl representatives regarding what size I would be. All the representatives told me the same sizing, I'm a 34C in Canadian bra sizing and a size 4 in pants so I went with a S++ in a top and M bottoms. I received my shipment faster than I thought but on top of a $100 bathing suit I had to pay another $50 in duties and taxes with FedEx that I wasn't aware of. When I tried the bathingsuit on it was no where close to my size in both the top and bottom. It could literally fit a 5 year old. I suggest if you are going to buy a bathing suit from here to go up 2 sizes and to not go by the sizing chart they have on the site. I will not be buying from Triangl again

Horrible customer service. I paid for over 300 dollars worth of bikinis. I didn't include my apartment number on the address because our buzzer is not connected and this would not help the Fedex driver access our building. I was not home when they attempted delivery so they brought it back to their facility as is the usual protocol for Fedex. I contacted Fedex and they were very accommodating letting me know all they needed was for Triangl to contact them and they could then transfer it to another Fedex store where I could pick it up. I contacted Triangl support with this information and after 48 hours of waiting for a reply was told there's nothing they could do since it already shipped and I should just "keep my phone near me in case Fedex calls to reschedule". I let them know that I still have not received any contact from Fedex and that Fedex has confirmed they just need Triangl to contact them and was once again told "We recommend looking out for a call from fedex in case they reschedule delivery". After asking about next steps if I don't hear from Fedex I have not heard anything and have not been offered a refund either. Scam of a company.

This is the worst company to work with. They have had a return for over a MONTH and have not processed my credit card for the refund. They do not respond to emails. The suits are cute but EXPENSIVE— one would expect a little more for the price. DO NOT BUY!

I bought a triangl bikini, wore it around 5 times and washed it around 3 (following the washing instructions) and the material has become damaged. The elastic is coming out and there are bobbles. I have emailed them to complain of the poor quality (considering the price) and the reply was that I should not have worn it in chlorine or salt water. ITS A BIKINI WHICH ARE MADE FOR SWIMMING, IF THEY ARE NOT WEARABLE EXCEPT FOR PHOTOS THEN THIS INFORMATION SHOULD BE PROVIDED. I sent a reply email saying how radiculous this is and they are no longer replying. Terrible customer service. Very disappointed

I've just read a few of these other reviews on here complaining about Fedex charges. The website clearly has a disclosure for this, they can't be held responsible if you order their product and you're unaware of your countries duties or taxes for online shopping. Read the terms and conditions, it's written quite simply and clearly on their website.

My package only took 6 days to arrive which was great!. The sizes are perfect! I really don't know what people are complaining about. They offer size charts in AU, US etc. If you're unsure, just measure yourself up because they offer the measurements too.
Although I knew what size I needed just by looking at their size chart, I still decided to speak to one of their lovely consultants on their chat and she confirmed my sizes.

I ordered two bikinis, a Arizona set by Milly and Cola Pop by Poppy. I ordered S++ for top which is a 8-10DD (Australian size) and a XS which is a size 6 to small 8 in my opinion (Australian size). The bottoms are a tighter fit but thats due to their material which is also stated on their website. They came in perfect condition and wrapped in a nice black box.

Overall, I'm very happy with my experience and would order from them again. I think some people just need to read the information provided to them by the website before they shift the blame to the company for their ignorance.

This was not only a waste of money but a total aggravating waste of time. I went to return a suit. All that people have said about the return process is true. I had to wait 72 hours for an email giving me permission to return something that by policy had to be retuned within 2 weeks. It took them 4 days to send the email. Then the aggravation began. There was no way to contact the Returns Team so I had to reach out to the chat team because I had never received my refund even though I kept getting emails that my refund had been approved and even that my refund had been processed. None of it true. It took me harassing their chat team five times before I finally got another email that once again said my refund was made. Every time I reached out I would get the response that the Returns Team would look into my problem and get back to me via email no earlier than 72 hours. It seemed like they were doing everything possible to not give me my refund. Like I would somehow get so aggregated I would just give up. Never again! You can bet I will be warning all my daughters friends about this on social media.

I purchased a bikini from their site following their size guide. The bottoms were too big, I had already worn the top and taken the tags off as they fit. I lodged a return request, the only option was to exchange the bottoms for the exact same garment in the size down as I had already worn the top (they don't do partial refunds, nor can garments be exchanged for alternative garments unless you're exchanging a full set).

The size I was after was out of stock and no date was given for when it would be restocked nor was I given an estimated date. As a customer, I did not feel comfortable returning my garment without a clear restock date or resolution to the issue. I never heard back from Triangl, I followed up after 3 months and was told I was "outside of the returns timeframe of 14 days and nothing could be done."

It's now been nine months, the set I ordered has never been restocked since nor has anyone reached out to give me an alternative solution. I have reached out to Triangl again. I still have the garment with the tags on, hygienic sticker on, garment product bag and the original parcel it was shipped to me in and they still won't accept the return. They can't provide a refund, and they can't exchange the garment because the collection doesn't exist anymore. The company has failed to fulfil their returns policy and has breached the Australian consumer laws.

I have contacted and reported Triangl to the ACCC (Australian Completion & Consumer Commission) for this matter to be resolved at a higher level.

I love my bikinis. Like love them. Favourite thing to buy, and I have tried many many brands.
THIS IS THE WORST QUALITY IVE EVER PURCHASED!
Worn on two separate occasions, for only a few hours and all the threads are coming out on the tops and bottom. I'm pretty handy, and had to spend a ton of extra money on duties just to receive this bikini, and IVE SEWN IT BACK TOGETHER 2x. The wires come out consistently, even after restricting them back in because the casing is such crap quality that the wire just makes a new hole each time. I'm so wildly disappointed with this product. I was so happy to find a company that makes band sizes and cup sizes separately for proper fit, the product is just $#*!. ABSOLUTE CRAP! DO NOT BUY THIS BRAND! AND SO DAMN EXPENSIVE.
And yes, I do hand wash Gently is special soap and this still happened.

I have read the reviews which say that the returns process is bad and that the bikinis are overpriced (which I half agree on). However, I have had a good experience with the company as I spent a lot of time researching about sizing and watching YouTube videos of people who have got Triangl bikinis and look more or less my size.

Shipping
If you read the website properly, it states that you as the customer will be liable for shipping duties/tax in your region so it is your sole decision as a customer to chose to buy the bikini, keeping in mind that YOU are responsible for extra tax. You must read the website properly before blaming the company for the mistakes that you made. I live 2 oceans away from the Triangl warehouse and the shipping took just over a week.

Sizing
The sizing chart and the Live Chat service is merely a guide to help you choose your correct size. Everyone is different and the sizing chart does not apply to everybody. So once again, you can't blame Triangl for assuming your size and you cannot rely solely on the chart to find your size. I suggest watching YouTube videos of people reviewing and trying on their Triangl bikinis.

Price
I half agree on how the bikini is expensive but it was your decision as a customer to buy the bikini. I think it is worthwhile to buy a bikini if you know that you will use it frequently and take care of it.

I ordered three suits - not only did I spend a while talking to their online reps, who by the way told me the wrong sizes - fine. The real reason is this: They ship international, from Hong Kong, and not only do they charge you for international shipping (fine) and not only if you want to return something do you have to pay for international return shipping (fine, I guess) BUT two weeks later you WILL receive a bill from FedEx to pay for THEIR customs/taxes bill of $71+ dollars! Not to mention that is the cost of an entire bathingsuit, they don't build this in to the cost of their suit, say they'll take care of it, nothing. So not only was I extremely unimpressed by their customer service and lack of guest recovery, I'm out $100+ on BS - shipping charges - what a waste - DO NOT ORDER FROM THEM, you can find cute bathingsuits for low cost at many other places.