Trip.com

Today I purchased a round trip ticket on Trip.com and made payment. The money went out of my account but instead of being emailed my tickets, I received an email stating the tickets would be issued in 8 days. Concerned after reading several reviews of customer experiences where tickets were not issued and/or refunds not given, I contacted Trip.com through the website chat function. Here a representative confirmed that they do not have access to my tickets as this sits with the airlines. When I pressed them on how they could take money for tickets they did not have access to, they offered me a refund that would be processed in up to 14 days — after I am scheduled to fly. I can't buy new tickets from the airline directly even though they are available because Trip.com has my money. I am a cancer patient and need to fly to the US on certain dates to meet with specialists and not my whole trip is in jeopardy. Do not fall for the slightly cheaper fares they advertise. They do not issue tickets.

I totaly reject this trip.com scamer i bought a ticket from trip.com and also paid again on airport for boarding pass ryanair costumer servic told me that trip.com should refund but these thives refused to refund please don't buy tickets via trip.com

I never use this trip.com again. I Book this ticket from them just a couple days. And the airline change the time on my ticket and i call to cancel it. They tell me wait airline respond it. Then they send me email and call me. They won't refund it. I said i just wanna refund voucher ticket they don't do that to me. Trip.com website is cheating customer and lie to customer take money easyly from customer. It's horrible i never meet this problems before when i book any website travel from USA. Don't use this website. Everybody to be carefull.

We booked and paid for two tickets from Lisbon to Dubrovnik through Zagreb on Sept 9,2022. When we went to the airport to get boarding passes, only my husband's boarding pass was printed out. We went to three TAP offices at the Lisbon airport using the Airline boarding number and everyone said there is only one ticket. At that point it became hopeless. My husband was not able to board as well and we had to buy new tickets costing us nearly double what we had paid originally. We didn't want to be separated in a foreign country or out of communication at an airport with very spotty Wifi. I called the help number for Trip.com and the gentleman on the phone said it is not their problem but the airline's problem.

TAP could not find the reservation so they say that Trip.com did not properly send the information. Somehow this was done through TAP in cooperation with Croatia Airlines. We want our money back!

I am copying this email notice to Trip.com, TAP and to Croatia airline plus my charge card company. Someone did not deliver us an airline ticket and it caused my husband to miss the flight of the one boarding pass we had, so we are owed two credits.

We have been cheated, inconvenienced and exhausted from the run around through this entire process. Although we are older adults we are experienced travelers and have never experienced this much of a mess ever.

After much bargaining / many attempts to string me along from the Customer Service, they finally made a promise of demand of refunding that they never kept.

Worse experience as they swollowed my 2069RM in booking local flight (at Malaysia). They always blame the airline but they are the culprits. They keep on sending apologies but do not solve the problem.

Avoid at all costs. They are not authorized to make reservations with Ryanair on your behalf! Customer service pretends not to understand what the problem is.

BA cancelled my return flight end of Natch because of Trip.com. Trip didn't know how to request for a refund blaming. They even kept telling me the flight wasn't cancelled! I called BA myself and had to inform Trip about the process (fill in request form online). This was in April. Niw I'm stll waiting for the money. Trip only sends emails they can pay me 38. Insteaf of the 500-600 I'm entitled to! Don't use Trip. Com. They're incompetent and will cost you a lot of money.

Zero would be more accurate. This Chinese company operates as one would expect a Chinese company to run - information provided is untruthful, lies told to encourage you to cancel a flight, then rebook with them - the refund for the cancelled flight is not sent. In effect, you end up paying twice for the same flight because their information encourages you to expect a refund.
AVOID ENTIRELY. These people only know GREED!

If I could the customer no stars I would
The customer service is appalling.
I needed a refund for train tickets due to the strike I applied for a refund on line after 2 weeks I had nothing so I contacted the next to useless customer service line who are in singapore have no clue about british trains and barely speak english only to be told I need to send the tickets to their office in Edinburgh. There was no mention of that in the cancellation email! Complaint emails ignored talking to them on line or on the phone is pointless you might as well talk to your dog as you will get more sense offered tokens as compensation absolute useless company DONT USE

My flight was cancelled one year ago and I am still waiting for the refund. Everytime I contact their customer service, which is also awful, they use standard authomatic phrases, I've been told that the refund is in process. More than one year! AVOID THIS COMPANY!

My flight was canceled due to the weather conditions and rights for a full refund for that ticket was granted by the airline, which I had to do through a scam agency. So this scammer refunded only 2€ of 149€ I paid for the ticket.
Luckily, I got the ticket using PayPal. These ppl in that scam company also established tactics such as embroidering, and manipulating..., so that you miss the deadline in Paypal for the "report issue" processes. If you do it, you get combation of threat (legal proceedings against you), manupulation ("we are unable to process a full refund since there is a potential for a charge back threat") and emotional blackmail ("Trip.com will suffer an unfair loss").
So this scam company is very good in scamming and manupulating but sh*t in the job they supposed to do.

Purchase flight ticket from Trip.com, my flight has been cancel and move to other flight which more than 9 hours later. As per Tigerair policy, Im entitled to get back cash refund but Trip.com propose to me for accept voucher. I did explain that Im foreigner and no plan to travel to Australia in next 2 years since COVID19 is not resolved yet.
Trip.com ask me to work directly with TIGERAIR! I paid to Trip.com and why i need to resolve the issue with Tigerair. Very bad customer service. Booked flight 28 Sept 2019, flight 25 Mar... till now now solution or support from Trip.com.

DONT EVER BUY TICKETS FROM THIS CHINESE COMPANY!

I had booked a trip last year before covid on trip.com for a French hotel. Unfortunetly It did not go as i wanted it to be...
I will avoid it in the future and this is what i recommend to everyone. I lost £206 as my stay would have been last year during covid situation (only essential travels were allowed, so obviously i could not make the trip). I was offered an extnesion until the end of this year, but as i realised i will not be able to use it. I tried to get a refund instead as ( closing borders, hotels etc. is out of my fault) Obviously i could not get anywhere with my request. All i was told multiple times that i can make a new booking, it is extended until the end of the year.
I think it shows really well how much they care about their customers and how much they care about money...
Just avoid them...

On January 2nd, 2020 I used skyscanner app to search for cheaper flights from Algiers to Alicante. I entered 2 adults and an infant (my wife, I and our daughter). When I selected the deal, it took me to trip.com website to do the next steps. However, trip.com didn't give me the choice to enter my infant information. So, I called them before I purchased the ticket to ask about this issue. The agent asked me to go ahead and purchase the ticket for two adults -as it was shown on their website- then call back and add the infant for free of charge. I did purchased the tickets, but when I called they asked me to pay for it. Another agent said that's not true and I have to pay for the tickets. I have been traveling for years, and I have never had any issue. This is unprofessional and so disappointing. Until now they haven't fix their fault.
PLEASE AVOID IT BECAUSE YOU WILL REGRET IT AS I DO

Unprofessional and inflexible
I had to cancel a flight to madagascar due to a state of emergency that was declared in that country around the time i had my flight booked (severe floodings). I approached customer service about using part of the money from that flight to booked other flights i needed to book. They refused and were very inflexible about my special and unforeseen situation. In short, they refused to refind or use any of the money spent on that ticket on other tickets that i could have booked with them.
They are hard to get hold of and their chat service online is useless, any concern you have they refer you to most frequent asked questions, no matter what the question, no mkatter how unique the situation is like in my case.
Very unprofessional company
Booking number *******5226

We had a very bad experience with trip.com. My husband's emergency scheduled flight to India to see his dad who was critical was rescheduled by the airlines as the 1st leg of original flight was delayed which would have caused me to miss the 2nd leg. He did not agree to the rescheduled flight which had 17 hours transit and meant he would have reached 2 days later than his original flight. He was advised by the airlines customer service that this reschedule was to only allow more time for cancellation. However trip.com is refusing to refund the money blaming the airlines inspite of airlines saying they will do a full refund in this case. He had to book another flight and managed to reach in time to be by his dad's side, however he had to pay twice for one travel. DO NOT USE this scamming agency

I have purchased transfer flights to Italy for years and never and ever had a bad experience till now.
I purchased a flight to Milan Malpensa from Gatwick to transfer to Lamezia from Trip.com, only to learn the transfer flight was actually from Milan Linate, nearly a 100 kilometres away,
I had to pay €124 taxi to Linate airport which took an hour because of Trip.coms incompetence.
To add insult to injury, Trip.com, after complaining, said they couldn't find any errors on their part and offered me a insulting €24 trip coins as a gesture of good will. I am absolutely disgusted and will never use them again but will not let this go. Shame on you Trip.com.

Beyond terrible service. I paid extra for a checked baggage and once I started the check-in process, I realized it was not reflected anywhere. I am now forced to pay for it at the airport, which costs a lot more. Chatted with an agent forever, and brought proof of my claim, and was told I could not be helped. THIS WEBSITE WILL TAKE YOUR MONEY AND NOT PROVIDE YOU WITH THE SERVICES YOU PURCHASE.