Trip.com

Dear all
I just wanted to share with you my experience with flights booking with this company...
First everything on the begging was beautiful easy at soon you book and pay u will receive the tickets with out cabin bags which heart they never says anything about it mean that after that u need to pay for your cabin bags that's what happened with me
Guys seriously don't ever do the mistake I have done
I paid for each ticket more than the tickets price for my cabin bags, unfortunately was nothing mentioned earlier when I was doing the booking was so clear that I can have 2 bags small and the cabin bags just don't do the mistake
And when I saw the price of the Ryanair was cheaper as I buy it from trip.com was 22 pounds extra to shame
All the best

I mistakenly booked a hotel through this company. Due to circumstances beyond my control, we had to check out a day earlier than expected. The hotel told me that I would need to contact Trip.com for any refund which I did. They in turn asked me if I had contacted the hotel! Trip.com then tried to tell me that the hotel wasn't responding to their calls. Funny, they answered me on my first attempt. Then it was they had to contact their supplier but couldn't since they were in China and it was 2 am there. I did not know that this was a Chinese company or I would have never used them. If you have any issues regarding getting your unused money back if you have to change your plans for unexpected reasons, you are out of luck using this company. There are too many other booking companies that are legit here in the US that can be used to risk your money and enjoyment on your trip to even consider this booking company. STAY AWAY!

Don't ever book with these people. Out of country call centre staffed by utterly incompetent staff who keep giving contradicting information. My flight was cancelled by the airline and they lied and said there were no available flights to rebook me on for two weeks. Forced me to take a refund or lose my money. I have screengrabs showing dozens of flights to my destination listed on their site every day. Took a load of one star reviews on social media to even get them to say they're issuing a refund. I'm going to miss an important event because they outright broke the law. They operate out of China so think they can ignore UK/EU laws. Won't provide records of the information they have on me either, even though I made a request (another legal requirement). If anything goes wrong with your booking with trip.com they will not help you. Do not book with them no matter how cheap they are.

A travel agency operates in an unecthical policies with irresponsible staff!
They are excellent in advising customers to approach Airlines for help even it is their respnsibilty to resolve the air ticket issues.

Do not be tricked by their cheap tickets n Hotels booking.

Trip.com's hotel prices appear to be lower in comparison. However, buyer beware. Once you finalize the payment they will sneak in an added "tax" although it's not tax. It's much higher. My room was advertised at $90nt. I booked for 2nts. I was charged almost $225. CA hotel tax is 14% so the total should have been about $205. When I called to ask why I was charged another $20 the call center which is contracted outside of the US, tells me it's for an accommodation fee, blah blah fee, rip you off under your nose & hope you don't notice fee. None of these extra fees are mentioned during your booking or check out! Offered no apology, or refund for their deception. A supervisor was supposed to call me back in 15min. Never happened. Shady company in my opinion. I won't use them again.

Booked prize freeze and then tried booking the same flight after 2 days. However, They locked my account AND did not let me book the flight saying prices have risen. And that is exactly why the feature called price freeze exxist. Right? And I had it but still couldnot buy the ticket. Customer support told me to wait until upper management calls me back at 7 pm. Its 1:14 am and im still on hold. Wish I could give ratings in minus and warn others about this scam company. The most terrible chat and call experience I have ever had. Almost wasted my 4 hours worth of time for calling and being on hold from these trip.com cheaters.

Zero for web responsiveness
Zero for customer success and support experience.
100 for designing hidden policies and terms to scam its customers.

I booked a roundtrip flight Oakland CA-Vancouver BC. Flight was via L. A CA! Included layovers, changed terminals etc, no through checked bags. Decided it was way too stressful during covid, so tried to cancel. Managed to do so, accepted the loss, found a far better flight. None of this was good or easy, but did it mostly myself. Consequently, I've since received about 8 emails from different service reps, and 7+ calls, including 5 calls between 10-11 pm local time waking me up! Seriously? You'd think an international travel agent would have service reps that can calculate local global time zones, but apparently not Trip.com. I'll never use them again.

I would avoid trip.com at all costs. They failed to deliver on services we booked with them and still haven't refunded the month a month later. There is a non existent costumer care team and they don't care if they have your money will be no help what so ever if something goes wrong. Mine was a delayed flight and because we hadn't turned up within 3 hours our bookings were cancelled even though we were sitting on an airport runway waiting to depart.

These scam artists need a class action lawsuits against them. My wife booked airline tickets through them round trip from NY to Japan. Less than 10 seconds after booking she noticed an error on the tickets by with the flight dates. She called them immediately to get the dates changed and they told her 90% of the ticket price was the charge for the change and 10% can go towards a new ticket. Our family lost over $2000 USD from these crooks in less than 10 minutes. From reading all these reviews they need to have legal actions brought against them. Took our money and ran. If the 197 negative reviews all had a minimum of 2k (as in our circumstance) that would be $394,000 stolen from customers. Doesn't that entitle them prison time or something? I know a Chinese company bought out the original Trip.com and moved it to Chinese shores, but come-on, this is a bit much. Total thievery.

Worst customer service policy! The airline changed changed my flight to one 5 hours earlier. Since it's my brother's wedding I asked Trip.com to cancel as they didn't have a flight that worked. They said they can but will have to charge me a cancellation/ change fee. I asked them why since it was not my fault and they said it's Trip.com's policy. So Trip.com is charging me a fee because the airline changed the flight. The representative would not let me talk to a manager and kept saying it's in their policy. Again, it was the airline that changed the flight yet I am getting penalized by Trip. com because the new flight does not work with my plans and I need to take a different flight/ airline. Literally THE WORST.

1) Be prepared, that if you book through this site, you'll not be getting messages from the air company, missing on special prices for extra baggage and other services and ending up paying a lot at the airport counter. This is because air company is sending notifications to whatever email you/agent is providing to them. And Trip.com doesn't provide them your email.

2) Customer service... pretty much non existent. Probably being outsources to some 3rd world country (which is ok) and nobody in Trip.com cares to properly train customer support people and you basically have to send dozens of emails to get an answer a simple question.

Do mot Trust trip.com,
First of all the Description on their website is totally different from the actual hotels and resorts.
Second they are located in China and just have a US phone number that they use.
We Booked a resort at Mexico but when we went there we see the Hotel is very dirty and different from the description and photos on trip.com
We called them before checkin to cancel the reservation and hotel was agree with cancellation because it was before checkin.
Hotel just needed an email from trip.com for cancellation.
Trip.com told us its ok and they have to contact their third party for cancellation, and told us we can leave the hotel and everything is good, but after couple days they said they won't refund our money.
Turned out they didn't send the email to hotel to cancel our Reservation on purpose to keep our money.
Please do not trust this company.
Its all scam.

Booked 4 flights. 2 weeks after I paid in full they cancelled my first 2 flights meaning all 4 are useless now. Refused to refund me. Offerd £8 total blaning the airline. Every review I've read any we sire is like mine 1 out of 5 for conning people. Attached is one empty promises made as in one of 50 all lies and no action over weeks abs weeks

I had flight from Venice to Eindhoven via Vienna. There was no issue from Venice to Vienna but I was not able to checkin the flight from Vienna to Eindhoven. While checking in there was error "This booking was made through a third party travel agent, who has no commercial agreement with Ryanair to sell our flights".
I called trip.com and they promised to take full ownership and I had to pay checkin fee at checkin counter and expecting to get the refund of the checkin fee.
Case was registered and later customer success manager Terry mailed that I had to do online verification which I never had to do in earlier flights.
What was my fault here? Why should I pay €275 checkin fee

This is the worst booking website I have ever used. Do not trust them, they will steal your money and treat you like crap. As a frequent flyer, this is by far the worst travel booking company I have ever dealt with.

We booked a 09.25 flight from Brisbane to Port Moresby (QF057) on 1st March 2023. We received tickets almost immediately. So far so good. Almost as soon as the e-tickets arrived we had to change the flight for the same time on the next day. Within an hour I contacted trip.com and they wanted GBP 371.80 to change a GBP384.40 airfare! Part of the cost was GBP94.30 x 2 for ticket price differential. Having again looked at their website there was no price differential between the two flights. It is not a question of whether we ticked all the "extra" boxes but a matter of mis-representation and greed.

I booked a flight on December 2 With Trip.com Scheduled to depart December 14. After multiple emails, communication through the app, they don't pick up the phone? Trip.COM could not find my flight booking. They said it didn't exist. On December 7 I booked a ticket with the airline. December 11 trip.com emails me telling me that they will not give me a refund as they found My booking? Are you kidding me? This company is a joke.!

I called to get a travel voucher / refund and they were very unhelpful and the english wasn't great. I saw on here that if you request a refund they send it to trip.com and you get lots of cancellation charges. If you can travel later in the year / next year it's worth asking the airline itself for a travel voucher as a lot of airlines are offering this. I was able to do this directly online with Qatar airlines and it was very quick and easy. I haven't heard back but it's at least better than losing half your money - if you can afford it and do plan to travel again. Good luck!

Unfortunately the HK Frozen show uses trip.com exclusively for its ticket sales and reservations. Fair to say that the way trip.com designs their booking system is poor. Feels like I am dealing with a startup internet company in 1990s designed by a wannabe programmer. Cannot believe such companies are still in service in the year 2020. Now that i have to reserved two seperate timeslots for my family visit to the show due to the way the system is designed. Also the online chat service is designed poorly as well. I think they need to hire someone from google who can design things properly, rather than hiring some accountant / salesman to run their system design