A few days ago I purchased tickets at trip.com where I was lead to believe the luggage was included into the price. Once I was emailed the tickets I realised I will have to pay additional 175€ for each suitcase! I called to complain and was left on hold for 40 minutes on an overseas call from my cell (my phone bill will probably show that I could've easily paid for one bag with this money anyways).
The operator promissed to resolve the issue by the end of the day. Since the next morning nothing was resolved I called again, and again, and again, and each time a machine answered first in Chinese and than in English explainig I was calling out of hours! I wish this company a slow and painful fall for they deserve it
I bought a ticket from trip.com, it was flying from Singapore to Bali and from Bali to Perth in January 2023. On the day I flew, the flight from Bali to Perth was cancelled. I had to buy alternate ticket to fly to Perth. After the trip, I asked for the refund from trip.com, but until today, trip.com has not yet solved the refund. I wrote many emails to them between Feb and June 2023, but they kept dragging and gave me many excuses. I am sick of trip.com. I would like to warn those who want to buy from trip.com., don't buy from trip.com, otherwise, you will regret.
Hello bin L,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about the refund. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Hao
Trip.com
Trip.com charged my credit card $394.82 for a stay at Holiday Inn Express. I got my invoice from Holiday Inn and it was only $334.95. I was over charged $59.87 from Trip.com. I would of just booked right from Holiday if I knew this.
Dear Dennis M.,
Thanks for bringing this to our attention. I am sorry for any inconvenience you have encountered with your reservation. Please allow us to help you further with your concern. To assist you better, please send us detailed information about your concern and your booking details to hotelbookingescalations@trip.com.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber}
We apologize again for all this inconvenience and we are looking forward to helping you the soonest.
Alina
Trip.com
A friend of mine stayed here. When they left they were charged a smoking fee. I know for a fact that my friend does NOT smoke. I myself work at a hotel and know for a fact that that you must have evidence of such any accusation, such as pictures to charge someone a smoking fee. From what I understand, MARTHA or DANA needs to learn customer service skills. You don't laugh and hang up on someone and then refuse to answer calls.
Hello Jeanette G.,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Anne
Trip.com
I booked tickets with trip.com and I had an emergency so i have to cancel they refuse to give me my money back and keep me calling and transfer me to the air plane company which said go to trip.com to get your money but they said no they want to scam me.
Hello Rania D.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about your refund. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Libo
Trip.com
Trip.com charged me 40% over the actual rate of the Awhanee hotel at Yosemite. I was told by the hotel I was lucky because many who made a reservation through Trip.com didn't even get a reservation at the hotel. This is a scammer. BEWARE!
Dear Robert B.,
Thank you for bringing this to our attention. I am sorry to hear about the overcharge that you mentioned. We want to help you get this clarified and addressed. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at Hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Rei
Trip.com
They owe me money. Send form letter responses to enguries. Sent a response to me in a language I do not speak, with Chinese writing in subject line. I speak and write English. I asked for a response in English, got a second response in Thai. Avoid. Customer service is not human.
Hello David R,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about service language. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Hao
Trip.com
I booked round flight from Miami to New York, 20 hours before my first flight I tried to check in and a company that I supposed to fly with didn't have any information about my ticket. I called flight company and they informed me that since I didn't book through them I should call Trip and get information from them. After some mani calls and trying to get help over application I finally got someone who couldn't help me anything except to inform me that since my flight is in 20h they will try to fix it and that they will send me email in few hours. This is very very stressful and it's complete waste of time, money and you should never never use this company for absolutely anything! Horrible horrible horrible
Dear Marina M.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience during your check-in process. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Evon
Trip.com
My flight in April was cancelled and I started the refund process. I kept contacting both with the airline company and trip.com. I was informed that the airlines made the refund and I got all the details regarding this refund even the date of the payment and the first and last 4 digits of the card that this payment was made. But they insist on refusing that they haven't received any payments and keep sending these default emails. I would never ever use this website again even the price would be double on another website.
Unfortunately we used this site to book a flight to Mexico.
We paid the original flight, but when we re scheduled the fare increased about $1,000 which we also paid
We were told we will have our refund.
Guess what? Refund never came and when we asked about the refund.
Nothing of course.
If there is a "zero" on the rating, I would have selected this.
The lowest is 1.
I must re-iterate. DO NOT USE THIS SITE.
IT IS SO BAD.
Dear Bojock U.,
Thank you for bringing this to our attention. I regret to learn that you have encountered an inconvenience with the refund request. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Amber
Trip.com
Stay far away from this company. They promised to refund a hotel booking but kept delaying it until it was too late. Then they never did a refund or exchange. Terrible company that shouldn't exist. They are thieves.
I booked a round trip ticket to Colorado. After 3 weeks of asking and for my e- ticket and getting the run around, I called the airline directly and found that I was not on the the list of passengers. My flight was NEVER booked!
The worst customer service ever. My flight was changed and I was never notified. I missed my flight. And they denied that there was a flight change. I had to buy 2 one way tickets to get home. Never use trip.com the worst customer service.
Dear Dave P.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Amber
Trip.com
I really wish I had looked at reviews before booking. We booked return flights with 10KG cary on luggage each, when the confirmation came through it had changed to one 10KG on the hold. I've made several phone calls and am getting nowhere. Last week one advisor said they had escalated the issue and someone would be in touch, surprise, no one has. Called again only to be told again they would escalate the issue and be in touch.
Dear steve c.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Nancy
Trip.com
They will scam you, take your money and then tell you that it's your fault and they can do nothing for you. They do not care if there is a world pandemic. They will not give your money back. Customer service agents will basically too bad too sad not their problem
No refund. Bait a switch. I imputed the correct reservation dates into the Trip.com app. Trip.com then emailed me a conformation with the wrong conformation dates that I did not input into the Trip.com app. Then Trip.com refused to refund.
I booked Windsor to Montreal with trip.com.
They said it would take up to two hours to confirm the flight. When I recieved the itenerary about 30 minutes later it showed me taking a flight to toronto getting off the plan and reconnecting 5 hours later...
This trip was misrepresented to me so I put ina cancellation (30 minutes are after making the booking) and they offered me about 35% of my money back. Porter (the actual airline) offers 24 hour full refunds.
They say they do not and after three different calls have refused me a full refund. I will never book with these crooks again and I advise you do not also.
Dear Austin E.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Catherine
Trip.com
We had a terrible, terrible experience at a hotel that we booked through trip.com. We asked the hotel for a refund and they said we had to do it through trip.com. Trip.com approached the hotel several times and never gave up until they arranged a full refund. Trip.com kept in touch with us every day while they were working on it. We were very satisfied and pleased and will use trip.com in the future.
We booked a hotel with trip.com and 4 weeks later they tried to bait and switch us into another hotel, and despite having a confirmation, our original hotel did not see our reservation at all. DO NOT USE TRIP.COM save yourself the headache of this terrible company.
Hello Jonas K.,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Andy
Trip.com
Absolutely awful experience using Trip.com
They did not provide the airline with the correct information following our booking and we were therefore unable to check-in online meaning when we got to the airport we had to pay £55 per person to check in (airline policy). The airline explained why we weren't able to check in and documented this on our booking in order for Trip.com to refund us the money, however after countless emails for almost 2 months they have used every excuse to avoid covering the cost. The customer service advisors are useless and repeat the same unhelpful information. I asked to speak to a manager over and over again and was completely ignored and told that a manager would not review my issue as I did not have hard proof that I wasn't able to check in online, despite there being a note on my booking by the airline themselves! I am outraged and will be ensuring I advise anyone I know to avoid Trip.com at all costs.
Dear f a.,
Thank you for your feedback. I apologize for any unsatisfactory you received from us regarding your experience. Please be guided that this is not the service we want you to receive from our side. We are here to help you in any way possible. To assist you better, please share more information and booking details by sending an e-mail to hotelbookingescalations@Trip.com to look into the matter. Your feedback is highly appreciated and thank you for your time in letting us have more improvement.
Best regards,
Anne
Trip.com
Overview
Trip.com has a rating of 1.3 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trip.com most frequently mention customer service, full refund and credit card. Trip.com ranks 440th among Hotels sites.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Response from Service M. [Trip.com Rep] Responded just now
Hi M B.,
Thank you for your feedback. We are genuinely sorry to learn that you have a concern about the luggage allowance. Please know your satisfaction is our priority. We would love to assist you further. Kindly send us your detailed concern and booking details to en_servicemanager@trip.com for further assistance.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber} in your email subject.
We look forward to your information. Thank you.
Best regards,
Evon
Trip.com