Trip.com

Do not ever use Trip.com. Their system is to fail the customer. They gave me "flight credit" which I was only able to access over the phone, and they would not allow me to see the flights myself online. The service team would "apply" for the flights just to send an email to say they had been rejected after spending 30 minutes on the phone with them. After the 4th time of trying to use flight credit, I was on the phone for 45 minutes trying to get it resolved and needed to be assertive and firm to get the flights re-instated. Complete waste of my time. Also, I went to cancel the flight - I cancelled it twice (once on the phone, once on email) to receive a 20% refund. They didn't issue the refund because I did not cancel for the third time through email. I will NEVER use a third party when booking flights ever again, especially Trip.com

This website is very terrible. I followed all steps on trip.com to book airticket but I don't know why they issue airticket, my name is wrong and I ask them to amend my name. They just informed that they cannot amend my name and they didn't refund for my invalid ticket because of their mistake
I never book again
Good bye Trip.com

Until today, I had never heard of trip.com. 1 and 1/2 weeks ago, I purchased a $500 prepaid debit Visa card from Walmart. I used it to pay my electric bill and water bill which totaled $200. I had $301 left on the card after those two transactions. The card has never left my purse and I never leave the house because I'm an amputee in a wheelchair and don't ambulate well. Calledtrip.com to alert them I did not charge $295.95 for any type of travel through their website and this is going to be an absolute nightmare to get resolved with these morons. So until they can tell me who charged what type of travel to my prepaid card, I'm out $300. Don't use this company!

Tried to book a flight on 7th of January at 2.56 to 3.30pm with this tel no *******8949
The person on the phone taken money 627.99. But not sent the ticket.
There are dis honest people with trip.com with above phone number. Try to avoid booking with these trip.com. As they coudn't still investigate the person who answered the phone that time.Still this fraud tel no working and taking people's bookings. You can't trust this site

Trip.com showed that a certain was available and I booked and paid for it and it turns out it wasn't available. Not only that, but I have to wait about 14 days to get my money back. When Trip.com sent my confirmation email for my booking, it did not include the Hampton confirmation code necessary to claim the booking I bought. I was stuck with a useless number and not able to get into a room. You can obviously imagine my buyers remorse and frustration.

Make booking with two layovers Istanbul and dubai (self transfer). In dubai they did not let me collect my luggage and stated I had to pay for luggage transfer fee. This was not mentioned in my booking. Dubai Airport stated this was compulsory fee and so if I wanted my luggage I needed to pay it. Trip.com refused to refund me the fee. Please be careful when booking as there are hidden fees they do nit mention.

DO NOT BOOK anything thru Trip.com they trick you with getting a room at a cheaper price and exclusive room availability (even when the hotel your booking says theyre fully booked). They will ask you to pre-pay your room using a credit card. They'll charge your credit card or deduct the amount on your account if you use debit card, then they'll call to say the room is not available etc. We'll refund your payment within 10days.

DO NOT BOOK thru Trip.com because they are one big fraud.

I have literally booked over 100 flights in the last six years using multiple online sites, this is the worst service I have ever received. I booked a flight around 3 pm in the afternoon UK time, went through all the normal credit card information.

They tried to call and email me at 1:00 AM in the morning (when I was asleep) asking for a photo of paper based verification, then cancelled the transaction at 6:00 AM in the morning then woke me up at 6 AM with a call from an unintelligible sales rep and terrible international phone line to tell me this!

I don't think they understand time differences and they don't really have the ability to take international payments, so unless you have a Chinese Credit Card, I'd avoid.

I bought a flight ticket with REFUND protect, bought in October 2021, canceled in October 2021, the flight was on 5th December. They still hold money for 2 months already and don't give it back. Although I bought this ticket with REFUND PROTECT. They don't tell when they gonna give the money back.

Keep that information in mind about their returning scheme.

I was buying through the app. The support team there just saying "wait 'till the next week". For 2 months.

Update: they returned money after 3 months (january 2022).

I was incorrectly denied boarding by Frontier Airlines, FA admitted that and refunded the bag fee to me and the booking cost to trip.com, the booking was done through trip.com bag fee paid directly by myself. I have physical proof FA refunded to trip.com, trip.com, however, claim they have received nothing, and expecting a response by Feb 5th 2022. I first thought the date was a typo, but unfortunately that is not the case. trip.com is a scam and the entire corporation should be removed from NASDAQ (TCOM). I have reported my case to BBB, next step is going to be DOT. Trip.com should be removed from global operation.

My review is based on facts, not on feelings. I give trip.com one star simply because I can not submit a zero.

I bought tickets from Zurich to Lisbon and return one for 180 CHF 2 days before departure. Regular price on other booking sites and Tap Portugal site was above 750 CH. I didn't have any problem with online checking and already received my boarding card. At the beginning i was skeptical afer reading these reviews an seeing huge difference in tickets price. But the winning ratio was so tempting i could loose 180 chf but win 570 chf so i gave a shot and don't regret. Still can't believe how lucky i was and looking forward to see UEFA Champions League final and to have nice weekend in Lisbon

They are stealers, they just want to get your money and then they'll do ghosting, they'll put you on troubles, get your money and then everything is your responsibility.

Please, people, don't feed this kind of companies. They ruined my holidays, my credit card and everything around. I worked so hard to get a little bit of peace out of my town and now, no money and no holidays. They promise me a refund and they didn't reply back to me till 3 months after to tell me: sorry we can't do it anymore.

The worst trip website. I bought a ticket from them to go to a conference in Australia. They canceled my middle flight with no substitution. Then,Trip.com refused to pay me back. Trip.com asked me to call Air New zealand and gave me the paid number for Air New zealand to call them, cost me $175. Why? Because they said they locked my ticket. I had to ask my credit card to help me and get my money back. I finally did it. I would NEVER use them again. I told everyone about them as well. EVERYONE.

I booked a round trip from Toronto to Montreal and got charged for the carry on even though it was included in the ticket price based on the info on the app. The carry on price was almost the same price as my flight ticket one way. I called costumer service to resolve this and not only I didn't receive any refund for the mistake I got charged for international calls with my phone provider because the phone service is not toll free and you get international mins charges. Paid additional $20 for contacting customer service and $60 for the carry on. When you want to pay less you end up paying more. Avoid if you don't want to get scammed!

I think everyone who consider to use this service has to be extra careful and think twice and carefully. I use this platform to do my booking for flight to bangkok and I booked for 3person flight together and I only want 1 baggage.So, I read carefully and add on my baggage after the flight details and make sure that I only add 1 baggage. However when go to the payment there, it automatically jump to 3 baggage and i didnt notice.So, i pay for the additional 2 baggage fee.So I would advise those who really want to use this platform to avoid do group booking or else u have to pay additional. Please don't be the victim!
From user experience, i think a platform like this should be easy to use and also decrease the burden from user. But this system is really out of my suprise. I hope trip.com can look into the system issue and also fix it so that there is no other case happen as me.It will definitely ruin the mood of the traveller which it suppose to be a happy trip.

BEYOND TERRIBLE CUSTOMER SERVICE.
Booked a flight to Seoul from Shanghai. Instead of landing at 8 pm, the plane landed close to 11 making me miss an important business meeting I was meant to be attending in the first place. On the way back, over 2 hour delay as-well. No warning from Ctrip. Ended up wasting a whole weekend, a ton of money and never made it to the business meeting. When I confronted Ctrip about it and asked for some type of compensation for their incompetence, I got given a bunch of excuses and got hung up on. Basically you pay for a service that you never receive. Absolute bullocks!

I requested to amend my booking date due to the Corona Virus but they insist want to cancel my booking and get the one day penalty, but my colleague who booked the same hotel at trip.com with me is allowed to amend the date. Why is so unfair?! I called to ask again then they keep mention they sent my cancellation request to hotel ady cannot make any changes Is you guys force me to cancel when I just want to amend the date. Won't book via trip. Com anymore. Worst experience ever. When 1st calling to them they also trying to push the responsible to hotel ask me contact the hotel, then hotel ask us to call back to you guys.