Trip.com

DO NOT BOOK THROUGH TRIP.COM!

Our flights were cancelled by the airline. Trip.com are still refusing to refund me for CANCELLED flights. They told me there is nothing they can do and I think they're expecting us to drop it and let them keep our £1500. 00 for them to provide nothing in return.

Would rather never holiday again than go through months of aggravation by such an awful company, still trying to get my refund.

They are running a fraudulent business in the US. I have reported them to the SEC and FTC as their conduct is illegal.

DO NOT USE THIS COMPANY. You will lose money and it will be an awful experience.

They cancelled my flight because of a system problem on their end and they have not refunded me. Good luck with operating like that in the US. That is illegal. See you in court.

Sent us around in circles regarding a refund and the customer service we've experienced was sub par to say the least.

First, they sent an email saying we could change the ticket, then they refused to change it, then they emailed me saying we could then they sent the initial change at 2am, giving only an hour to action it! Then every single change after that they said was unavailable and now the airline won't change the ticket!?!?
Rubbish customer service, ridiculously inflexible and unfair considering we cancelled the flight in advance and had to cancel due to Covid. RIDICULOUS money making scam

WARNING! ZERO STAR STATUS! This company is absolutely atrocious! HORRENDOUS customer "service". I was actually yelled at today when I asked to speak to a manager after I got tired of going in circles with the agent I was speaking to. I realize everyone is on edge because of the corona virus and these agents have a stressful job right now... But, WOW! Completely unprofessional. (Not to mention the endless transfers to other rude agents who also couldn't help... the managers who are never in the office... and a mile long list of unresolved issues.) This trip was supposed to be a Thailand honeymoon trip of a lifetime and it's been a complete nightmare with thousands of dollars lost. I plan to leave a review on every single site possible to warn people to stay FAR FAR FAR away from this company...

I bought a ticket from Trip.com under booking number *******3833. It was a return ticket from Lahore to Helsinki. I wanted to cancel and get a refund for my outbound Trip back from Helsinki. My flight was on 11-10-2022 and i Requested a refund directly from turkish airlines on 2-10-2022.I furthermore requested refund from Trip.com on 11october before my Flight. The app has a problem that it doesnt allow me to select only the Outbound Ticket but instead selects the whole ticket/itinerary. My request got cancelled due to this error of app.And couldnt get refund.Now i contacted Trip.com but they say that i can only get a refund of 60€ now and cannot give me the complete refund that i deserve due to the error on their part.Please Help

This company is a scam, useless & ripping off money. Recently bought a ticket from London heathrow to kathmandu via delhi with 1hr 50m transit. Reached on time in delhi, but could not board delhi to Kathmandu flight due to nobody in delhi to give boarding pass & we were left stranded for 12 hours. Had to pay to book another last minute very expensive flight personally. Now i am trying to reach trip.com to get refund but they not helping with anything.
Also customer service is very very bad with no communication skills, & no supervisor/manager to talk to. I spoke with multiple trip.com customer service like Simon, Syed etc & they are not bothered about my complaint & they asking me to go & write bad reviews for them. Strange company trip.com & customer service.
In the past have used other sites & transit via qatar & dubai, in these sutuations always had got help/refund easily. Recommend not to use trip.com

Booked return flight DurhamTeesValley-Amsterdam-Naples. The Amsterdam-DurhamTeesValley was cancelled in March 2022. The short flight was refunded but not the Naples to Amsterdam. KLM were happy to issue refund to me until they discovered I'd booked through Trip.com. They said Trip.com need to issue the refund. It's now been 3 months and still receiving the same apology from them saying KLM have not issued the refund. Received a message from KLM 5th June saying my flight was delayed…flight hadn't even been cancelled! Unfortunately saw the TV programme advising travellers not to book with Trim.com too late.

I had a very bad experience while booking a hotel. I managed to book a hotel for 5 people and then I received a confirmation for 4 people. When I approached the hotel, they told thay had no places for 5 people and that the booking policy of the hotel is different from the one on Trip.com website I had to bear the financial losses and ht the end had to pay double price for the hotel because at the moment of the re-booking there were just a few hotels available. A very bad customer service with a bad English.They call you to tell you nothing can be done and you always lose money. No solutions and they are not answering emails.

Trip.com is an unscrupulous company based out of China. I made the mistake of purchasing an airline ticket on Trip.com, since I was having trouble buying one directly through LATAM airlines. LATAM ended up canceling my flight, so Trip.com rescheduled me to get to my destination a day later then I needed to be there. I tried to get a refund, but they insisted that LATAM's policies only allowed a 34% refund. When I called LATAM they said since they could not get me to my destination by the day I needed to be there they would offer a 100% refund, but since I went through Trip.com, they had to initiate the refund. Trip.com refused despite multiple conversations and e-mails. At first they cited LATAM policies, then they sited rules "under flight international aeronautics" which prohibited a refund. They essentially stole $280 from me. Clearly a fraudulent scam.

Had the worst experience in my life. Informing the client that their reservation was cancelled 30 minutes before checkin is very in appropriate. The hassle and the stress if brought is really not acceptable. In addition to it, despite cancelling the booking and giving the refund for the cancellation, a compensation was promised to be recieved 15 days after the trasaction. Everytime a follow up message was given, the date seemed to be pushed farther from the said deposit day. Now they said to wait for 30 days.

Although the customer service replies a bit promptly (with in a day or two), kindly make better your services to avoid incidences like this. Likewise, do not propose compensations that you cannot deliver promptly. Resources for this kind of hassle is not easy to obtain.

The service does not deserve even 1 star for that matter. Really the worst.

Honestly worst customer service I've ever had to deal with. I booked two flights in May and they got canceled, they couldn't do anything for me. I requested a refund, they said the refund would take 2-3 weeks to process and receive. It's been 8 weeks and till this day they say sorry its still processing, the airline hasn't refunded us the money. DO NOT DO BUSINESS with them. You'll be very disappointed

DO NOT USE THIS COMPANY! Everything is good until there is an issue with one of your bookings, in my case a cancelled flight in June. I have now spent 3 months trying to get the funds back. They promised me the money returned by 26th August, then when it wasn't returned they they said they were going to escalate it.but they have promised to escalated it about ten times. I'm just stuck in a loop speaking to their hapless support staff. If the airline won't return the funds then they should themselves, they are the booking agent!

I am in the process of cancelling every single refundable booking and I have 10s of thousands of pounds worth of bookings and booking them directly with the hotel/airline instead. I would highl

I have booked a flight ticket via trip.com for BOM-DXB but I haven't received the confirmation PNR for the same. It says you will get it within 48 hours, this is something new for me. Generally whenever I book flight tickets immediately after making the payment I get the confirmation of the PNR. Here we have to wait for 48 hours. Seems to be odd

Booked a hotel stay for a week, first they called back trying to get additional charges tacked on, I refused. They agreed to eat the additional charges. When I got to the hotel, surprise! I had to pay additional fees. I wrapped up my work early and checked out two days early. Hotel stated that I had to get a receipt from trip.com. When I called them for a receipt, they would not provide one and stated that they would have to call the hotel to see if they would agree on a refund. Still waiting to hear back from them. Not a good experience, gotta admit, I was hesitant after the first call back, felt like a scam. It wasn't, just a very poor company to deal with.

Trip. Con will not change your ticket if it was done by mistake or error for a wrong time or day. But the airlines it was booked with will not even a name change they will not do if it is even their system error. Trip.com is a scam please I beg you don't do it. They will charge you $300 dollars for a $150 dollar ticket to change a name or time or date. Go straight to the airline webpage skip all these crooks trip.com will scam you.

Bought 8 tickets for dubai museum of the future total €300. Couldn't make it to go and went there to change the day! From the museum told me that if the tickets where directly from them they could change the day with no problem! From trip.com they couldn't change the day so I lost €300 for nothing!

Ridicullous services. I booked my flight at 1600 for next day, they confirmed payment, issued the return ticket and after 7 hours they said they cannot issue the first part of the ticket.
Wasted several hours waiting for them + had to rebook my flight at a higher price than they originally advertized

Never again! Their prices are actually fake

I would have given 0 stars if possible. My flight that was supposedly canceled was on the board when I arrived at the airport. I had to cancel a night at a hotel which I lost money on, then I never received my money back from trip.com on the canceled flight. I would avoid at all costs.