Trip.com

This website is a rip off. I was charged £500 for cancellation fees, even though I cancelled 6 weeks before my flight. The actual airlInes only charges 7% of the price paid. Also when I tried calling customer service, they connected me to someone not from an English speaking country and he couldn't understand a word I was saying. This is such a rip off website and YOU MUST AVIOD.

Where do I start!

We were supposed to go on a trip to Spain and purchased the recommended connection package through them. The connection between the first flight and second was just over two hours, but changed closer to the travel date. It went down to 1.5hrs.
I called and told them I was concerned if their were any delays that could be cutting it close. They reassured us it was more than enough time and to keep our flights the way they were. There ended up being a 1-hour mechanical delay and the airline told us not to get on the flight, as we would miss our connection. They offered to put us on a flight tomorrow.
We called trip in a panic and we're told to approve the change and they would help us with the last connection.
Well, once we made the change with the airline and called back, they were singing a new tune and told us it would cost us each the whole amount of our trip to change the last flight. We would have never agreed to accept the change with the airline and would have demanded a refund, while at the airport. We guaranteed would have received it, as it was happening in real time.
We ended up arguing with trip all night and the whole week we were supposed to go on our trip about refunding us for something that was out of our control. They should have changed our flight when it changed over a month ago, but lied and told us we would be ok, and if not, they would help.
Who knew that help meant charge you double for your trip or say goodbye to the money you paid.

We called the airline and told them what was happening and that their delay caused us to miss our entire trip. They said they would give full refunds if the flight offered didn't work for us, but because we booked through a third party platform, the refund had to come through trip.

We told trip this and they said they would handle it. We'll they just kept passing us on to a new person every day, not making proper notes on the situation and asking us a few times if we had gone on our trip!
I have never had to repeat myself to so many people in my life! They were completely useless and 100% relayed the wrong information to the airline, causing the airline to deny the claim. We called the airline repeatedly and were told, yes, we were entitled to a refund. It went on like this with trip for weeks. We finally gave up and contacted our bank. Trip called us every day demanding we tell the bank to take the charge back off and they would help assist with our issues. They still didn't understand that we missed our entire trip!

I will never book off a third party platform, especially Trip.com.
I have heard horror stories from other people, but never took it seriously, until it happened to us.

They are a money hungry company, with terrible customer service.

Trust me, do not book with them!

Hello,
I think this is the worst company I've dealt with. It took the company days to tell me they couldn't be of assistance. I just wanted to move my reservation by one day and with the same total nights at the hotel. I got different answers each time. First, it was up to the hotel. The hotel said yes but that trip.com must approve Trip.com then said they had to contact the "supplier" and would get back to me. 48 hours later they emailed to say the "supplier" said no. I complained and they said they would call. I waited and waited. Now it is up to the hotel and trip.com says the hotel says no. This has gone on for days. Terrible.

It's very difficult to get them to pay up the $200 that I paid for a new flight. They took days and many calls and chats with their agents to even verify that my flight had been delayed. Then, they wouldn't cover the extra$ 120 I paid for checked luggage because the new flight that I booked to get home after 30hrs of flying included only one checked luggage, whereas my original flight had two checked luggage. It took many chats for them to even verify that I had checked luggage! Finally, they asked for receipts whih I sent. They said they would get back to me in a week. A month later, they still didn't get back to me. They only responded after I gave them 0/10 rating. Then, some manager informed me that they didn't cover extra checked luggage. Trip is a tight fisted Hong Kong company. Getting them to pay up is like pulling teeth!

If I could give less than 1 star I would. Total scam. Booked a room. Had issue with the room. Hotel could not issue refund since booked thru third party. They waived the $36.00 resort fee since that's all they could do. Hotel advised I contact trip.com directly to get the refund since they were the ones with my money. Been fighting with them over this for a month now. Spoke with hotel directly multiple times, who keep advising that trip.com absolutely should issue a full refund since their waiver of the resort fee is authorization to refund, and since trip.com has not paid the Borgata to date and are the ones with my money. Hotel advised trip.com has not followed proper procedure and they cannot understand why they are refusing to refund my money. The VIP Supervisor at the hotel even indicated that trip.com is scamming me. So, DO NOT USE trip.com or you will lose your money. Horrible site!

Wish I never used this company were no help when changing flight said that I couldn't because I booked an all round trip? Then gave me a flight which wasn't enough time to get my bag at layover resulting in me missing flight. AVOID

Made a mistake in the last bame of my mother in law. Called them to fix they asked to email passport copy. I did and after they said we can not fix call to airlines. Called to airlines they sent me back to call agency and fix there.

I had the worst experience with trip.com.
My flight was canceled by the airline, it is important to note that when I contacted trip.com to ask about the cancellation they did not know about it. I bought two tickets that cost 1111 USD together for a round trip to Delhi. They refunded me 169 for both tickets. They did not give me the option to change to a different flight and threatened me that if I didn't accept the cancellation, I wouldn't get any money at all. Eventually, when I complained about it, they said they gave me the option and I chose to cancel it. After several conversations with them, which took a lot of time while I was abroad and had to book a flight ticket back home, they waved me off with disappointing emails and $100 in coins that I could use to book a new flight. I paid an additional $400 for the new flight. I feel obligated to warn more people and recommend not to book anything with this company.

I booked 2 flights through trip.com as they were the cheapest. First flight I booked was with Vietjet from Da Nang (Vietnam) to Ho Chi Minh City (Vietnam). I received booking and itinerary to my email within 1 hour. Second flight was from Ho Chi Minh City to Helsinki (Finland) with Finnair. It took less than 12 hours to receive itinerary for this flight. Why it took longer was because Finnair had changed their flight schedule, and therefore issueing tickets took longer. I downloaded the app where the chat was crowded. Anyhow I queued less than 1 hour before I could talk with customer service. Here I confirmed that I agree changed flight times and after they told in 2 hours the tickets will be issued. As promised I received itinerary in 2 hours to my email.
Booking of the flight happened 16. 3. 2020 and flights were on 18.3 and 19.3. Everything went well for me.

I wish I could give this company no stars at all honestly! AWFUL EXPERIENCE! Tried to cancel when I realized wrong dates literally within an hour of booking which it says I can let their terms and conditions, but got an email saying it was still reserved called cause by this point it was day before said that their "supplier" was closed at 3 in the afternoon would I like an email or call back said obviously a call because email didn't work before! Got an email at 4 in the morning it couldn't be cancelled even though hotel agreed to cancel. Got up at 4 am called them and they said that you could cancel or change a booking after 15 minutes even though their " terms and conditions said so" she said could you take a screen shot and send me that along with the name of person at the hotel! I just finally hung up! DO NOT USE SCAM! Will be leaving further reviews